Director

Linna Kuo

978-***-**** • *******.*******@*****.*** • MA, NH, ME, USA

PROFILE

Consulting Services Director seeks a Strategic, Innovative FTE/CtH Role: experience in many and varied roles (incorporating information technology and systems) for numerous and varied clients in both the commercial (financial services, education, healthcare, insurance, biotechnology, etc.) and government (state and local) sectors. Business Development; E2E Global IT/IS (Infrastructure; Operations; HW/SW); Procurement; Applications/Solutions Architect; Product Owner; QA/QC Manager; Build/Release Manager; Digital Transformation Manager, Embedded Software Development Manager; E2E Test Manager; eCRM-BPM Developer (HTML, JS, CSS, .Net). Product/Software Development/Engineering/Implementation; Portfolio Programs/Projects: SDLC/PDLM - Waterfall, Agile/Scrum, Six Sigma, SOA/OOA/OOD, IoT CPG for iOS & Android, COTS, SaaS, IaaS/PaaS, and B2B/B2C E-Commerce; Supply Chain; AI; Web/Mobile/Digital/Localization/Transformation; Systems/Network, BI/DW Analytics; Change Management/Control; Data Governance/Migration/ETL; Health Information Technology/Systems (HIT/HIS).

* Program Charters/Plans; BRD/PRD; Functional Specs/Use Cases; BPMN; Financial, Technical, Risk Analyses and Plans.

* People Management and Resource Capacity Planning: Offsite, Global, Matrix, Distributed, Direct, and IT MSPs; Business/ IT Stakeholders; IT Steering Committees, C-suite, Outsourced and Vendor Management; Business and Technical

(Network, Database, and Software Engineers, etc.)

Fortune 1000 to 100: Financial Services, Retail Banks & Operations; Insurance (P&C, Clinical/Healthcare Payer/Providers, etc.); Healthcare (Clinical, Medical Device; Digital); Life Sciences; BioTech/BioPharm; Internet and Telecom; E-Com. DoD; Retail; IoT State and City Governments (Public Health, Public Education, Public Safety, State Chartered Banks/Credit Unions) Regulated Environments: SOX, CMMI - IV, ITSM/ITIL, OSHA, HIPAA, JCAHO, GXP, GDPR Publications: State and Local Government Procurements: RFP, RFI/Q; iNote (Integration Note) “Ecora Auditor Connector for BMC Atrium CMDB.”

TECHNOLOGY KNOWLEDGE and/or EXPOSURE

Global/Enterprise Application Software (EAS); ERP; COTS; SaaS; .NET; Web Services; Java; J2EE; B2B eCommerce; Pegasystem eCRM-BPM; eCRM proprietary; Salesforce(SFDC); E-SAP Suite; Oracle Siebel; Proprietary Applications; Mainframe/Legacy Systems; Client-Servers; RDBMS; Mobile/Digital Applications and Devices (laptops, tablets, iOS, and Android); Enterprise BI/DW and Analytics Tools/Reports; VMWare Cloud Storage; Cloud-to-Cloud(s); IoT PaaS; Application and Medical Equipment/Device Automation; Cybersecurity (InfoSec); IAM/SSO; Okta; MS Publisher; O365; AWS; Philips HSDP; HP ALM; MS Slack/Teams; Atlassian (JIRA, Confluence); Box; GitHub. EXPERIENCES

TheBest, LLC 2004 to Present

Several clients listed below.

Philips

Sr. Program Manager/Product Owner of a global, enterprise, transparent, sustainable, and scalable E2E integrated solution to address portfolio/program/project management, resource capacity planning/management, and various methodologies (Lean, Kaizen, SAFe, Agile); MicroSoft Full Stack; HRM: Workday and Fieldglass. Biogen

Product Architect of a global, clinical mobile/portal SaaS products for RWE/D collection (include IAM and BI/DW reports, data governance/migration) for clinical R&D EAP pipeline drug studies for use by WW HCPs, Patients, and Caregivers. Interfaced with US Medical Director, Director-Clinical Informatics and Operations, and 3rd Party System Integrators. Systems analysis of an IT Managed Service Provider (MSP) Transition program, HSDP IaaS platform (AWS Cloud), and iPads for MS Program RWD involving global clinical HCIs; ServiceNow for ITSM. Accomplishments: Passed required online training courses: Good Clinical Practices, GDPR, HP ALM, etc. International Structural Acupuncture Course for Physicians Ad-hoc Program Advisor to Assistant Professor (also Chief of Spine, Physiatry, and Pain Management). Portal/Application Architect of e-Ed curriculum tool “The Structural Acupuncture Course for Physicians” for public use and by Harvard medical students and physicians.

Ayla Networks, Inc.

Partner Alliance Management/CSM of a portfolio of high-profile (30+) clients (Fortune 1000 to 100 MFGs, ODMs, OEMs) in US East Coast and Canada for the development of embedded software applications (native apps) for iOS and Android connected devices.

* Managed NPIs, onboarding, adherence to mDAs, SLAs, etc. Linna.Kuo 978-***-**** *******.*******@*****.*** US Citizen UW-Madison Bachelors of Science Page 1

* Promoted value-added/up-sell and cross-sell opportunities; Forecasted annual and 5YR revenues and production outputs for operational scalability and PaaS performance.

* Provided 2nd-tier escalation/production support and RCA for clients, 3rd party vendors, chip (Broadcom) and HVAC Mfgs, and cross-functional teams (Sales, Marketing/Product, DevOps, Engineers).

* Implemented IoT PLM Best Practices, IAM, and Roadmaps of CPGs (B2C and B2B). Accomplishments: GTM CPG within 5 months; Created Knowledge Center Library; Crucial tester of embedded software for CPG B2C and scalability for B2B. Worked with CEO and high-level executives. Partners Healthcare

Portfolio Program Manager of Windows 7 Upgrades for North Shore Medical Center and affiliated hospitals.

* Directed build of new RedHat Linux OS platform (two servers), data migration, and upgrades of SunQuest Lab SaaS products for workstations, robotic medical device arm, and multiple testing equipments in Salem Hospital’s 24x7x365 Clinical Lab while addressing InfoSEC Level 5 cybersecurity issues and prepping for upcoming LIS/LIM Upgrades of SunQuest Lab7.1 and MU2 Programs. Managed 30+ resources, to include external clinical customers and project managers. Responsible for SunQuest CoPath upgrade initiative. Quarterly reviews with CIO, CMO, Lab Director, etc

* Completed dormant data cloud migration of GEHC Congos upgrade to new VMWare; De-commisioned On-Prem OS.

* Architected assessment of Siemens Syngo Workflow upgrade for Radiology and Cardiology (E-Deployment plan, E2E testing and Change Management); Interfaced with MDs, Network Admins, etc. Accomplishment: Flawless Go-Live of new redundant RedHat Linux OS platform in a 24x7x365 environment. Pitney Bowes

Portfolio Product Manager of pbSmart products of global/localized marketing tools (commerce email, QR Code, mobile/digital) and B2C/B2B E-Commerce (EOM; ePurchases and ePay; Q2C) global apps using e-SAP suite, MW (TSYS and Tandem), and Web APIs.

* Directed globally-distributed client delivery teams, outsourced/Managed IT Service Provider (Wipro), and partners.

* Managed daily backlog grooming and sprints to expedite global releases of products via hybrid Agile/SCRUM.

* Responsible for addressing latency issues with PING Identity’s SSO and Network security involving pbSmart global products’ performances in both Prod and QA environments. Accomplishments: Directed deployment of first digital QR Code on smartphones. Revived year-old dormant global enterprise product (Global financial annual revenue recognition tool for use in US, Canada, and Europe) and expedited to UAT stage; Identified gaps, resources, and VAT.

NTT Data: Commonwealth of Massachusetts Executive Office of Education Portfolio Program Manager of Federal grant LDS2/RTT and enterprise BI/DW programs; Member of a 12-persons team responsible for establishing PMO and Agile framework and program executions, while working alongside the CTO.

* Managed BAs and 3rd-party QA Tester for MEPIDs Program: Infrastructure and data ETL/applications solutions program involving several external state and Federal government agencies (Early Ed, K-12, Higher Ed, and Adult Ed).

* Oversaw design of MA’s statewide public analytics reporting dashboard tool via .NET.

* Author and executor of RFQ for MA e-Learning; Vendor selection within two months. Accomplishment: Identified crucial gaps in MEPIDs Program to create Program-Product Roadmaps and SOWs. CapGemini: Philips Healthcare

SAP Project Manager of scalable SAP ERP WM mobile/digital flagship product ($10M+) for use by 5k+ field service engineers supporting global medical equipments; Built on .NET framework, SAP R/3, and SAP/SUP MW.

* Managed over 50+ globally-distributed resources (US, NLD, Canada, and India) and vendor SAP technical team.

* Oversaw Software Product Build and Change Release Engineering, to include EBFs on SAP/SUP/MW, via Agile/ SCRUM methodology, ITSM.

* Managed daily execution of SVT. Re-engineered/streamlined application development lifecycle and build releases. Accomplishment: Identified issues with current product development process, made recommendations, and implemented solution(s).

City of Boston-MIS Public Safety

Public Safety Capital Programs and Proposal/Capture Manager.

* Author and Executor of Public Safety WiBB Mesh Network RFI ($10M+) for city-wide scalability and deployment for First Responders (Boston Police, Fire, EMS) using MSP of WMDN (Wireless Mobile Data Network) and GIS, along with the establishment of a NOC (Network Operating Center); Orchestrated vendor selection within six weeks and the City’s procurement policies and procedures and other existing Public WIFI framework.

* Author of RFP for part one of the CAD/Police (RMS) Records Management System SaaS solution(s) for the City of Boston ($25M+) project.

* Research analysis of camera/video installations on Boston Public School buses.

* Managed IT Steering Committee, Stakeholders (CIOs, BPD, BFD, and BEMS), and Vendors (Motorola, Cisco, etc). Accomplishment: Per Public Safety CIO: "worked tirelessly to move forward our Public Safety Projects….attention to detail and meticulous planning and execution skills have kept us all moving forward at record speed." Linna.Kuo 978-***-**** *******.*******@*****.*** US Citizen UW-Madison Bachelors of Science Page 2 Massachusetts Executive Office of Health and Human Services (EOHHS) Enterprise Business Architect future-state of Dept. of Public Health-Birth Defects’ case tracking program in a multi-system environment: Multiple enterprise data warehouses (CDC and state RDBMS) and data management/migration (ICD-9/10 and state birth defects codes), while complying with EOHHS’s RUP framework, Virtual Gateway guideline, state and federal privacy rules, and HIPAA. Oversaw SaaS product selection (J2EE or XML). Raytheon Technologies

System/Application Architect future-state of the international inventory maintenance and PO billing system/Oracle DB for soliciting new SaaS/PaaS in the Saudi Arabia Office. Exposure to Six Sigma framework. WEX, Inc.

Supply Chain Management (SCM) analysis of multiple SaaS product projects (global fleet services credit cards, POS, PCI) involving multiple operating systems (3rd-party billing credit adjudication, Canadian-based owned fleet companies, government state agencies); Oracle Siebel CRM platform; Java-based ERP applications. Liberty Mutual Group

Enterprise B2C product management/development of multi-systems (DMV, claims, MW, UW, etc.) on an SOA-based ESB

(Enterprise Service Bus) infrastructure to acquire new P&C customers. Worked with IBM Enterprise Architect, etc. American International Group, Inc. (AIG)

Enterprise System Manager of MGA System (daily ops and prod issues/resolutions): 30-60+ multiple concurrent EAS projects involving Lexington Insurance MGA System ($B revenue generator) in SOX, CMMI Level IV, and ITSM/ITIL environment [Peregrine (incident, change, and release management tool); Remedy (issues management tool)]; Change Requests; Release Notes; Interfaced with Change Management Board (CMB); Code Reviews.

* Managed 10 Tata Consultancy Services (TCS) resources (onsite and offshore) and several AIG product analysts. Accomplishment: Per client manager: “Displayed willingness to ‘take the ball and run with it.’” Medical Mutual Insurance Company of Maine (via Keane, Inc.) Enterprise Architect future-state for a multi-functional 50 year-old clinical healthcare insurance provider/payer and its registered agents in ME, NH, and VT for selection and implementation of an E-SaaS; Identify critical business alerts/triggers via BI reports for transaction efficiencies; omni-channel intakes; change management. Worked with CIO, Sr. VPs, etc. EDUCATION

University of Wisconsin-Madison; Bachelor of Science in Economics OTHER ACCOMPLISHMENTS

Passed FBI Entrance Exam; read MCSE; online self-learning of Lean/Kaizen/SAFe; online self-learning of Snowflake; self-taught security (equity & mutual funds) trader with 100x returns. Identified illegal insider lending previously missed by FDIC. Fintech GTM commercial product owner of ACH, state tax processing, etc. Developer and co-Test Manager of Pegasystems’ global eCRM-BPM products for AOL (Telecom). Opened communication channels between union members and management. Linna.Kuo 978-***-**** *******.*******@*****.*** US Citizen UW-Madison Bachelors of Science Page 3

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