Customer Service Office Assistant
Resume:
Justin Cornell
School Office Assistant
******.*******@******.**.***
Aurora, CO 80012
Experience
Parking Enforcement Specialist, University of Denver
May 2024- Present
Primary enforcement party for DU parking lots. Actively resolved issues related to parking related issues. Assists campus visitors to help them locate their events and buildings.
Data Team Special Projects Tier 2, ADT
Nov. 2012- June 2016
Primary point of contact for ADT Field Technicians and Contractors regarding technical issues around security panels. Responsible for handling a large volume of data entry to keep customer accounts up to date. Led numerous data projects for the service center. This included creating processes, training and reference materials, teaching in a classroom and acting as a SME during project execution. Often completing projects well before expected completion.
Customer Service Specialist, Comcast
August 2004- January 2006
Provided technical customer service for Comcast cable customers. This included troubleshooting issues around Comcast issued equipment. Also resolved any billing disputes, handling the most difficult customers with grace and tact.
Career
Jul. 1999- Present
ADT, Alpha Paratransit, Comcast, Charter, Colorado Cinemas, Dish Network, Fort Lewis College, Kerasotes Showplace Theaters, Pendum, United States Air Force Academy.
Education
Jan. 2016- Dec. 2019
Master of Arts, Global Community Engagement
University Of Denver
Sept. 2008- April 2012
Bachelor of Arts, History
Fort Lewis College
Sept. 2008- April 2012
Bachelor of Arts, Political Science
Fort Lewis College
Skills
Customer Service Data analysis Problem Resolution
Organization Project Management Leadership
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