Call Center Customer Service

Ron Gase

**** **** **** **. 317-***-****

Indianapolis, IN 46231 ********@*****.***

Summary

Service oriented, in-bound call center professional.

A travel industry specialist adept at customer-service based selling.

Comfortable in, and motivated by, an incentive-based system.

Able to engage and guide the customer towards a buying decision while operating a complex vacation planning software in a carefully time-bound call.

Professional Experience,

BAAM Financial --- Auto loan collections

Sur La Table, Customer Service Agent

SALLIE MAE

SallieMae is a government backed loan originator which offers low rate student loans for students who

need help in financing their college educations. I work collecting and rehabilitating defaulted student

loans. I main goal is to get these loans back in good standing using available programs which allows the

debtor to get back on his/her feet. This is a new line of work for me but in many ways is very similar to

sales positions that I have held in the past and it also has a number of similarities to the accounting I have

done as well.

RCI, Vacation Guide, Indianapolis, IN

RCI, a subsidiary of Wyndham Worldwide Corporation (NYSE: WYN), is a global provider of leisure travel

services to businesses and consumers and is the worldwide leader in vacation exchange.

Provide hands-on customer service in an in-bound call center to more than 100 RCI customers daily. This

is a highly measured position using some of the most sophisticated call center metrics in the industry.

60% or more of compensation is incentive based.

• Consistently exceeded performance goals in core areas:

Average 124.05% of monthly goal in 2009 and 118.69% in 2010; Productive time average

92.45%

• Annual compensation growth reflected continuous performance improvements; 60%+ of

compensation was earned through commissions vs. $9.50 base salary.

• Awarded Top Guide Incentive Trip to Puerto Vallarta, Mexico,

• Named to Circle of Excellence 30+ times in 5 years

• Moved to increasing complex customer support groups

Fairfield Group. Provided outsourced customer support to another vacation

provider.

: Non-Member Team: Supported special programs for Government Employees,

Armed Forces and Veterans. Thought to be the most lucrative group. Highly incented.

RCI, Member Accounting Specialist, Indianapolis, IN

• Staffed member accounting hot line

• Answered members’ and guides’ questions regarding member accounts

• Worked directly with members to resolve account issues

• Processed credit and reimbursement requests

• Prepared revenue and reconciliation worksheets for accounting prior to journal entries

Hilton Hotels, Accounting Staff, Indianapolis, IN

Global travel industry leader operating over 3,5000 hotels in 81 countries.

• Accounts Receivable Processor,

• Accounts Payable Processor,

Additional Skils

* Suggestion Selling * Microsoft Office

* Complex Excel Spreadsheets * Call Center Software

* Customer Relationship Mangagement * Meeting Individual and Team

Contact this candidate