Product Delivery Continuous Improvement
Resume:
KENNEDY
IBOI
Inland Empire, California
***********@*****.***
linkedin.com/in/kennedyiboi7/
PROFESSIONAL SUMMARY
Highly skilled Software Analyst with a proven track record of driving impactful product improvements and managing end-to-end product delivery for high-stakes projects. Expertise in bridging the gap between development, business, and customer-facing teams to ensure seamless product delivery and superior quality. Known for leveraging data-driven insights to optimize processes, manage user stories and tasks, conduct retrospectives and sprint planning. Committed to driving product excellence, risk mitigation, and continuous improvement within agile environments. PROJECT HIGHLIGHTS
• Instamed - JP Morgan Chase: Led product test
implementation that reduced regression testing cycles by 40%, improving product velocity and speeding up feature delivery in the healthcare payments sector.
• CU Direct Corporation: Optimized the testing pipeline for customer-facing financial products, achieving a 20% reduction in defect leakage and improving customer satisfaction scores by 15% post-launch.
• Activedge Technologies Ltd: Deployed a financial reconciliation tool that improved data recovery and transaction accuracy, enhancing operational efficiency and reducing fraud risk for major banking clients.
WORK HISTORY
DCI Hollow Metal - Software Analyst
2024 - 2025
• Architected a restructuring of user permissions within the Driveworks manufacturing solution, enhancing access control security and ensuring appropriate team access across the platform.
• Streamlined the post-testing change management process to efficiently manage software upgrades for manufacturing systems, minimizing disruptions during project rollouts.
• Designed a robust QA process for future automation, encompassing application, database, and infrastructure servers to ensure scalable and reliable testing solutions.
• Spearheaded the integration of innovative test frameworks into the manufacturing project workflow, enhancing the efficiency and effectiveness of software testing efforts across teams.
• Designed and implemented comprehensive test suites within Monday.com, incorporating task automation to streamline project collaboration and ensure seamless execution across all project teams.
• Led the preparation and execution of test plans during the early stages of the project lifecycle, collaborating with cross-functional teams to identify key functional and non-functional testing scenarios.
• Established and optimized a defect management process, improving the tracking, documentation, and resolution of bugs in close partnership with development teams until User Acceptance Testing
(UAT) was completed.
PRODUCT SKILLS
AGILE METHODOLOGY & SPRINT
MANAGEMENT
BUSINESS REQUIREMENT
GATHERING
CROSS-FUNCTIONAL
COLLABORATION & STAKEHOLDER
COMMUNICATION
PRODUCT LIFECYCLE
MANAGEMENT
DATABASE VALIDATION & DATA
INTEGRITY
SQL QUERY OPTIMIZATION &
BACKEND TESTING
TECHNICAL SKILLS
COLLABORATION TOOLS:
ATLASSIAN CONFLUENCE, JIRA, MS
TEAMS
DATABASE: MS SQL SERVER
CLOUD: AWS, AZURE DEVOPS
CERTIFICATIONS /
TRAININGS
PROJECT MANAGEMENT
PROFESSIONAL (PMP)
CERTIFIED TESTER ISTQB
FOUNDATIONAL LEVEL (CTFL)
TRAINING
EDUCATION
CAL STATE SAN BERNARDINO
2022 - 2024
MBA – INNOVATION & ENTREPRENEURSHIP
CORNELL UNIVERSITY
2019 - 2020
CERTIFICATE – PRODUCT MANAGEMENT
LEAD CITY UNIVERSITY
2009 - 2013
BSC – COMPUTER & INFO SCIENCE
Instamed - JP Morgan Chase – Software Business Analyst 2022 - Present
• Spearheaded product testing strategies for new healthcare payment solutions, collaborating with product managers and developers to influence key product decisions that improved the end-user experience for both web and mobile platforms.
• Played a pivotal role in identifying product risk areas during early development phases, ensuring that critical defects were addressed before reaching production, leading to a 30% reduction in post- release bugs.
• Led product test execution and results analysis for Agile sprint releases, ensuring rollouts of new patient payment features meet healthcare HIPAA laws and regulations which enhance security for healthcare transactions.
• Collaborated cross-functionally with product and development teams to optimize the release of multiple products by implementing continuous testing practices and reducing time to market by 15%.
• Conducted rigorous database testing and validated transaction accuracy for financial applications, using advanced SQL queries to ensure high data integrity and compliance with financial regulations.
• Streamlined project tracking through Jira and reducing product delivery delays by improving communication between development and product teams.
• Generated detailed project reports for management, utilizing metrics to provide actionable insights that contributed to more informed decision-making and better alignment with product roadmaps.
CU Direct Corporation - Software Quality Analyst
2019 - 2021
• Led the successful testing of 30+ high-priority product releases across the accounting and customer success departments using Agile scrum frameworks, driving product quality improvements that reduced defect rates by 20%.
• Collaborated with developers and product owners to ensure functional alignment between business requirements and product features, mitigating the risk of scope creep and increasing feature stability at launch.
• Played a key role in integrating product features post-acquisition, ensuring data integrity and streamlining data management processes to maintain operational continuity across multiple systems.
• Enhanced product stability by improving defect detection early in the SDLC, reducing customer-reported issues and support requests by 25% after each product release.
• Improved test coverage and reduced manual testing hours by 30% through the creation of automated test cases and leveraging Azure DevOps and JIRA for test management and collaboration.
• Developed a test suite for cross-functional teams to ensure high- quality software releases that met both customer expectations and company objectives, resulting in a 15% increase in customer satisfaction.
Activedge Technologies Ltd - Software Business Analyst 2015 - 2017
• Managed the deployment of enterprise-grade reconciliation solutions for major banks, optimizing the financial transaction process and significantly reducing operational risk.
• Instrumental in driving the digital transformation of ATM journal and inventory management by developing and deploying data management solutions that improved journal recovery times by 150%.
• Worked closely with customer service teams to perform user acceptance testing (UAT) on financial tools, ensuring customer satisfaction by addressing critical pain points before product launches.
• Played a key role in creating standard operating procedures (SOPs) and user training materials, leading to smoother client onboarding and a 40% reduction in support tickets post-deployment.
• Participated in product design and testing efforts for a web-based ad-hoc reporting tool, reducing exception reporting time by 60%, allowing stakeholders to make more timely decisions.
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