Customer Service Travel Consultant

ZEHRA KINSON

Coram, NY ***** • 631-***-**** • ***********@*******.***

Professional Summary

Corporate Travel Consultant with 21 years of experience in advising clients on their travel needs while delivering exceptional customer service and resolving customer inquiries. Returning to the workforce after a rewarding four-year break focused on family. Unwavering enthusiasm to contribute strong communication and organizational skills with an eye for detail and ability to multitask. Skills

Outstanding customer service and support in all

aspects of the Travel Industry including car, hotel, airline, and train travel.

Proficient in travel software systems Amadeus

GDS and Sabre GDS.

Exceptional ability to thrive in a fast-paced

environment, adapt to change quickly, prioritize

and multitask.

Innovative team player with a desire to drive

others to succeed.

Strong work ethic with ability to take ownership

and work independently.

Knowledge in Microsoft Excel, Microsoft Word

and Microsoft Outlook.

Work History

Corporate Travel Consultant, 01/1999 to 03/2020

Van Zile Travel – Rochester, NY

Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.

Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.

Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.

Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.

Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.

Contributed to the development of policies and procedures aimed at standardizing practices across the organization while maintaining flexibility to meet unique client needs. Assisted in training of agents and the implementation of new policies and changes in the travel industry. Monitored and performed quality control on reservations to ensure that they are in compliance with our clients corporate travel policies.

Education

High School Diploma: 06/1998

West Irondequoit High School - Rochester, NY

Languages

Turkish:

Native or Bilingual

Additional information

References available upon request

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