Customer Service Team Lead

**** ***** **, ** ******, US, ***** • *****@**.*** • 209-***-****

JOEY MACIAS

Executive Community Pastor

PROFESSIONAL SUMMARY

Executive Community Pastor / Chaplain with over 29 years of extensive expertise in pastoral care and community leadership. Demonstrates innovative approaches in spiritual development, crisis management, and team building, fostering a vibrant and supportive community environment. Passionate about empowering communities through strategic event planning and collaborative outreach initiatives.

EMPLOYMENT HISTORY

EXECUTIVE COMMUNITY PASTOR2022 - Present

The House ModestoModesto, CA

Lead campus meetings, enhancing team collaboration and communication.

Develop leadership within Serve Team, fostering community engagement.

Implement systems for attendee connections, promoting church growth.

Coordinate special events, strengthening campus influence.

Analyze campus metrics, ensuring strategic decision-making.

Spearheaded campus growth initiatives, developing innovative systems and nurturing leadership to foster community engagement and spiritual development.

Orchestrated seamless weekend services, empowering staff and volunteers while cultivating a welcoming environment for congregants and newcomers alike.

Streamlined Growth Track and Serve Team processes, enhancing member integration and volunteer retention, leading to sustained church expansion.

COMMUNITY PASTOR / CHAPLAIN2022 - 2024

Modesto, CA

• Provide spiritual care and counseling to individuals and families

• Conduct religious services, ceremonies, memorials and funerals

• Offer emotional support and guidance in times of crisis or grief

• Facilitate religious education programs and study groups

• Develop and implement spiritual care plans tailored to individual needs

• Collaborate with other healthcare professionals to provide holistic care

• Visit patients or family in their respective settings

• Maintain confidential records of spiritual care interactions

• Advise on ethical and moral issues within the institution

• Participate in team meetings and interdisciplinary discussions

• Provide support to families during illness, trauma, or loss

• Ensure all religious practices and services comply with organizational policies and procedures

DOWNTOWN CAMPUS PASTOR2015 - 2021

The House ModestoModesto, CA

• Oversee the House Downtown Campus

• Leading Volunteers and raising up leaders

• Lead weekly worship experience

• Execute systems and follow up

• Executive preaching team

• Oversee all tasks and priorities

• Oversee all events and activities

• Oversee all promoting and marketing

• Communicating with Administration to execute needs

• Weekly prayer calls

• Permanent Pastor on call (POC)

• Call-in and walk-in POC's during work hours

• Hospital visits for POC

• Funeral contact for the church

RECRUITER / STUDENT LIFE DIRECTOR2015 - 2019

Southeastern University NorCalModesto, CA

• Campus Recruiter

• Pastoring the Students, with strong relationship-building and mentoring

• Overseeing extracurricular / student life activities

• Preaching / teaching / chapel

• Handling occasional disciplinary action along side the Campus Director

• Coordinating / facilitating monthly student house inspections and RA meetings

• Communicate frequently with internship Directors, to ensure that intern are fulfilling their responsibilities.

PASTOR1995 - 2014

Christian Worship CenterManteca, CA

• Member of the executive pastoral council

• Organizing tasks and responsibilities to achieve the highest productivity

• Set priorities with the right sense of urgency and importance

• Recognize and respect the diverse ideas, perspectives, and value of others

• Share and seek information, ideas, solutions, and resources with others

• Support and encourage others, especially in difficult or high-pressure situations

• Direct and lead weekly staff meetings and include all staff members in the process of deciding how to accomplish goals

• Motivate others by communicating a clear vision of what the organization needs to accomplish or change

• Take ownership and responsibility for the future direction of the organization

• Motivate staff to challenge themselves and promote new ideas and approaches

• Create and implement personal development programs

• As a motivational speaker I have had to opportunity to speak to over 100 schools and churches throughout the nation. I have also provided speaking engagements with over 50 organizations through the nation

• I have provided counseling to married couples both pre and post marriage

• I have experience in working with and counseling youth and young adults.

• Responsible for event planning and coordinating of community outreaches and events

CHAPLAIN2011 - 2014

Manteca Police DepartmentManteca, CA

• Riding along with officers on routine patrol on various shifts

• Working with police officers to assist in any crisis situations

• Visiting with sick or injured members of the police department in the hospitals

• Providing counseling at suicide incidents

• Offering prayers at special occasions such as graduations, award ceremonies, chief foundations, and community events

• Motivation speaker to all local high schools in Manteca mentoring and inspiring youth to make right choices.

EDUCATION

GENERAL EDUCATION1988 - 1991

East Union High SchoolManteca, CA

BIBLICAL STUDIES / THEOLOGY DEGREE1994 - 1998

Trinity Life UniversitySacramento, CA

COURSES

INTERNATIONAL CRITICAL INCIDENT STRESS FOUNDATION, INC - ASSISTING INDIVIDUALS IN CRISIS2024

ICISF

SKILLS

Leadership (Experienced), Pastoral Care (Experienced), Counseling, Public Speaking (Experienced), Event Planning (Experienced), Community Outreach (Experienced), Crisis Management (Experienced), Recruitment (Experienced), Mentoring (Experienced), Team Building (Experienced), .

ADDITIONAL INFORMATION

TEACHING EXPERIENCE

Instructor of Biblical Studies at Christian Worship Center Bible Institute, Manteca, CA (1998 - 2014)

VOLUNTEER EXPERIENCE MODESTO AMR

• Assisting in crisis situations

• Visiting sick or injured department members

• Providing counseling for all AMR employees

• Offering prayers at special occasions

Contact this candidate