Administrative Assistant Customer Service

SHELIA SCOTT

*** ******* ****** **********, ** **369 318-***-**** **************@*****.***

PROFESSIONAL PROFILE

Motivated and customer service oriented professional, able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Prioritize and manage workload to meet deadlines.

Display excellent written and verbal communication skills.

Ability to work in a fast-paced environment.

Microsoft Office Applications – Word, Excel, and PowerPoint.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Program content develops skills necessary to perform medical office reception, scheduling, medical administrative procedures, billing clerk, patient service representative, and medical records clerk duties. Coursework equips students with knowledge of medical transcription, patient file and record maintenance, basic billing and coding procedures, ethics, customer service, and HIPAA compliance regulations.

WORK EXPERIENCE

Stay-at-Home wife– Simmesport, LA 02/2012 – Present

Homemaker

Ensure household duties are completed in a timely manner and manage household budget.

Coordinate medical care, meals, and social activities.

Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.

Provide encouragement, support, and access to activities that enable the development of skills.

Ultimate Medical Academy – Simmesport, LA 11/2021 – 04/2023

Graduate

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

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