Administrative Assistant Customer Service

Leonda Jackson

**** ********** ***** ***. ****

Kingwood, TX 77339

Mobile number: 832-***-****

Email: ********@*****.***

Objective: Seeking an diverse and exciting position as an Administrative Assistant

Key Strengths:

•Proficient knowledge in Microsoft Applications (Word, Excel, Access, PowerPoint, SharePoint, Internet Navigation and Outlook Perdis Payroll System)

•Leadership skills, ability to work under pressure, written and verbal communication skills, capability to work in a team and independently. Requires minimal supervision with skill for conducting customer service inquiries, the capacity to learn new concepts to support the efficiency for the company

Professional Experience:

Operational Training Office Assistant, Metropolitan Transit Authority, 1/2022 to 11/2022

Supporting the daily submission of timecards for bus instructors and trainees for payroll processing. Retrieving student checks. Entering deductions and researching discrepancies relating to payroll issues. Making payment adjustments and maintaining student files answering phones and making copies and other administrative duties

Data Entry Clerk, Metropolitan Transit Authority, 9/2021-12/2021

Accurately inputting and creating new training courses into the Learning Management System for students enrolled at the Metro Bus Maintenance Facility to ensure students and Instructors are up to date in obtaining their credits for classes taken.

Front End Cashier, Lowes Home Improvement 10/2019- 10/2020

•Ringing up customer purchases and making correct change

•Educating customers about upcoming sales events that may be of interest to them

•Opening store credit accounts whenever possible to help grow store revenue

•Putting away unwanted merchandise and stocking the front area

•Directing customers to the appropriate aisles for specific purchases

Service Associate, Stein Mart June 2016- 2019

•Welcome and greet customers, modeling a positive customer service

spirit, exhibiting a friendly and helpful attitude with customers and

associates.

•Answer customer questions regarding products and services; assist

customers with buying decisions.

•Operate cash registers to complete customer transactions.

•Display merchandise and maintain a clean shopping area to maximize

store appeal.

•Assist in the receiving and of new merchandise from vendors.

•Prepare merchandise for the selling floor.

•Assist in minimizing loss of company assets.

•Contribute to team efforts.

Administrative Assistant Assignment, Crossroads’ Community Church June-2013

•Sort incoming mail and sending out prayer requests on behalf of members.

•Answering phone calls, and setting up PowerPoint hymns for upcoming service

General Clerk I Contract Assignment- ISSOT Department of the Navy

September 2008- October 2010

•Provided Administrative Support for Navy Specialists in the field of Contract acquisitions for employment on military installations.

•Point of contact for funding files for new customers and established clients.

•Answering client inquiries, and relaying messages

General Clerk II - Contract Assignment Navy Reserves Officer Training Corps. University of PA. September 2007- October 2008

•In charge of assisting with the clerical support output for the mission of commissioning Naval and Marines Officers.

•Updated student information regarding midshipman school status in excel database. Collaborated with the supervisor with the task of completing security clearance forms and new student’s enrollment applications.

•Distributing incoming mail, filing, copying and faxing confidential military forms.

•Created new files from student’s medical records and missing reports.

•Answered general questions regarding questions about how to enroll into the NROTC program.

•Participated in weekly staff meetings.

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Education Background:

Kutztown University of Pennsylvania

Bachelors of Arts in Sociology/ Minor in Women’s Studies May 1999

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