Customer Service Call Center
Resume:
Nancy Ely
Dedicated, Ambitious, and Experienced
*********@*****.***
Dunnellon, FL 34433
Authorized to work in the US for any employer
Summary
Experienced Administrative assistant/referral coordinator for Internal Medicine Physicians office, Family Physicians Group for over 5 years and 2 years at LakeView Internal Medicine in 2005 to 2010 located in central Florida. Experienced Administrative assistant/referral coordinator for Internal Medicine Physicians office, Family Physicians Group for over 5 years and 2 years at LakeView Internal Medicine in 2005 to 2010 located in central Florida. Work experience
Call Center Customer Service Representative
Call Center Customer Service Representative
Liberator Medical Supply - Port Saint Lucie, FL
December 2020 to March 2021
Customer Service, Place Product Order, Transfer Callers, Trouble Shooting, etc Call Center Customer Service Representative
Call Center Customer Service Representative
iVox Solutions - Port Saint Lucie, FL
January 2020 to October 2020
Customer Service, Place orders, reorders, track orders, upselling, etc... Call Center Customer Service Representative
Call Center Customer Service Representative
Teleperformance
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April 2020 to June 2020
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Call Center Customer Service Representative
Call Center Customer Service Representative
Convey Health Solutions - Port Saint Lucie, FL
January 2020 to March 2020
Customer Service
Call Center Customer Service Representative
Call Center Customer Service Representative
Express scripts inc - Port Saint Lucie, FL
July 2014 to March 2019
Inbound Call Center Customer Service
Medical Receptionist
Medical Receptionist
Family Physicians Group - The Villages, FL
January 1998 to June 2000
Scheduling future appointment's referrals check in/out insurance verification answering phones EMR medical records
Education
High school diploma
High school diploma
Northeast High School - Fort Lauderdale, FL
May 1993
Skills
Clerical experience
Clerical experience - 20 years
Computer Skills
Computer Skills
EMR Systems
EMR Systems
Medical Terminology
Medical Terminology
Customer Service
Customer Service
Medical Office Experience
Medical Office Experience
Cold Calling
Cold Calling
EMR systems
EMR systems
Telemarketing
Telemarketing
Ophthalmology
Ophthalmology
Customer service
Customer service
Patient Care
Patient Care
Telemarketing
Telemarketing
Administrative assistance
Administrative assistance - 10 years
Data Entry
Data Entry
Upselling
Upselling
Medical Receptionist
Medical Receptionist
Medical Records
Medical Records
Medical Scheduling
Medical Scheduling
Front Desk
Front Desk
Order entry
Order entry
SharePoint
SharePoint
Cash Handling
Cash Handling
HIPAA
HIPAA
Medical terminology
Medical terminology
Phone Etiquette
Phone Etiquette
Cash register
Cash register
Insurance Verification
Insurance Verification
Typing
Typing
Ophthalmology Experience
Ophthalmology Experience
Medical records
Medical records
HIPAA
HIPAA
Additional information
I also have experience working in a medical office environment. Starting in 1998 to 2000, I started as an ophthalmic tech at Ritz and Johnsons in Ocala, Fl., In 2000 to 2004 I was recruited to work for Ocala Eye Surgeons as a tech. I was cross trained for front desk and patient work up.
I also have experience working in a medical office environment. Starting in 1998 to 2000, I started as an ophthalmic tech at Ritz and Johnsons in Ocala, Fl., In 2000 to 2004 I was recruited to work for Ocala Eye Surgeons as a tech. I was cross trained for front desk and opthalmic exam work up.
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