Customer Service General Manager
Resume:
CONTACT
Truckee, CA *****
*****************@*****.***
PROFESSIONAL
SUMMARY
Detailed business-oriented food and
beverage/customer service industry
professional with almost 20 years
experience within the luxury hotel,
and fine-dining atmospheres.
Passionate about proficiency, with a
constant focus on emerging trends
and client preferences while staying
committed to leadership with a stride
for flawless execution and
commitment.
Creative and innovative at problem
solving in challenging, high-pressure
situations. Seeking to utilize my
excellent communication,
interpersonal, and organizational
skills to build a team dedicated to
excellence.
Hands on management style, with
staff training and professional
development whilst overseeing
operational management of multiple
outlets to ensure guest satisfaction.
SKILLS
Extremely detailed, organized and
great with communication and
active listening.
■
Skilled in multitasking and problem-
solving while maintaining a positive
attitude in a fast-paced
environment.
■
Ability to analyze data, develop
strategies, and provide solutions to
complex problems.
■
Excellent at problem solving while
handling a variety of situations
independently.
■
Proficient at navigating MAC,
Windows, Excel and most POS
operating systems. I am
comfortable and experienced with
the Operations of several profitable
businesses in Teton Village.
■
ASHLEY ALLEN
EXPERIENCE
Ticket Scanner - Lift Operations NorthStar - Vail Resorts - Truckee, CA 11/2024 - Present
Providing exceptional customer service by responding promptly to inquiries from visitors
■
Server Tahoe Donner Association - Truckee, CA
06/2024 - 11/2024
Building positive guest experiences within the second largest housing association in the US
■
F&B Operational Manager - General Manager Jackson Hole Mountain Resort - Teton Village, WY
11/2023 - 04/2024
■ Established & prepared scheduling, ordering, payroll and sales reports Managed the daily operations of multiple departments to maximize efficiency
■
Facilitated & maintained open lines of communication between departments and staff to improve collaboration among teams
■
Server Shooting Star - Teton Village, WY
06/2022 - 10/2023
Fine dining atmosphere at Jackson Hole's largest and most prominent country club
■
■ Crossed trained with other departments including events and reception Assistant Manager The Mangy Moose - Teton Village, WY 12/2020 - 04/2022
Responsible for operations management and on-site logistics during late night entertainment events
■
Daily balancing and cash out procedures for FOH staff, which includes managing labor needs of three bars simultaneously
■
Lead Server - Trainer Four Seasons Hotels and Resorts - The Handlebar by Michael Mina - Teton Village, WY
11/2012 - 03/2020
Collaborated closely with management teams to develop strategies for improving operational efficiency in a high volume, high pressure environment
■
■ Designated Forbes Trainer / EOM winner
General Manager Jersey Mike's - San Diego, CA
06/2011 - 10/2012
■ Actively participated & supervised the opening of 3 separate locations
Contact this candidate