Customer Support Service
Resume:
Justin Hayes
Telecommute Specialist
DECATUR, GA 30035
**************@*****.***
Professional customer service-minded individual looking to make a change in career trajectory. Adept at handling various situations and adapting to new settings while maintaining an elevated level of courtesy and professionalism. Demonstrates ability to multitask and thrive in fast-paced environments.
Experience
2018 - PRESENT
WitchCoiffed Wigs, Atlanta - Self-Employed, Wig Stylist, Owner
● Styled durable, custom wigs for stage performers in a variety of performance genres.
● Processed and shipped customer orders.
● Established loyal customer base with outstanding customer support.
● Maintained functional business inventory.
AUGUST 2022 - MAY 2023
Kimpton Shane Hotel, Aviline, Atlanta - Bartender
● Responsible for opening and closing duties, including balancing financials and correspondence.
● Maintained functional levels of house-made ingredients.
● Provided exceptional level of customer service to patrons. AUGUST 2021 - MAY 2022
Reverence, Atlanta - Bartender
● Developed and curated dynamic cocktail selections to complement the establishment’s enterprising cuisine and atmosphere.
● Established bar program guidelines and procedures to ensure consistent and skilled execution across bar staff.
● Delivered fulfilling and unique experiences to restaurant guests by employing extensive knowledge and skills gained from years in hospitality. OCTOBER 2019 - MAY 2021
By George at the Candler Hotel, Atlanta - Bartender
● Managed high volume cocktail hours and service periods.
● Performed daily opening and closing procedures essential to maintaining a clean and efficient work environment.
● Executed proper technique and standards in cocktail making. 2
DECEMBER 2017 - JUNE 2018
Publico Kitchen & Tap, Atlanta - Bar Manager
● Created training guidelines and procedures for all front-of-house staff.
● Developed and implemented cocktail, beer, and wine programs.
● Fostered and maintained relationships with food and beverage distributors and vendors.
● Conducted weekly inventory and ordering for beverage program.
● Maintained schedules for service and bar staff.
● Calculated and recorded daily financials for establishment.
● Aided in completion of restaurant build-out.
MAY 2017 - NOVEMBER 2017
Tavernpointe, Atlanta - Bartender / Shift Manager
● Handled high volume cocktail hours for multiple corporate partners.
● Performed daily opening and closing procedures such as financials and daily revenue reports.
● Prepared and executed frequent private events for large parties.
● Organized and conducted craft cocktail classes.
JANUARY 2017 - MAY 2017
The Pinewood Tippling Room, Decatur - Bartender
● Performed industry standard serving and bartending duties in an intimate pub atmosphere.
● Processed management level financial transactions for both opening and closing shift duties.
● Prepared bar areas for service prior to opening and after closing shifts. DECEMBER 2013 - SEPTEMBER 2016
Edgar’s Proof & Provision, Atlanta - Craft Cocktail Bartender
● Assisted in the development and implementation of a nationally recognized craft cocktail program.
● Contributed to the development of the barrel aging process that was used to enhance this award-winning program.
● Produced expertly crafted cocktails according to established menu standards in a high volume environment.
● Conceptualized and prepared freshly made, in-house ingredients for use in custom cocktails.
JUNE 2011 - JULY 2014
Livingston Restaurant, Atlanta - Server / Bartender
● Maintained an elevated level of service while presenting guests with award-winning cuisine in a fine dining atmosphere.
● Maintained industry knowledge of comprehensive wine list pairings to go with rotating seasonal food and beverage menus.
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