Technical Support System Administrator

Mahitha Sunkara

330-***-**** *******.*********@*****.*** LinkedIn

SUMMARY

Experienced IT professional with expertise in Linux system administration, AWS cloud infrastructure, automation, and troubleshooting. Experienced in AWS services, networking, performance tuning, and high-performance computing environments. Proficient in Python, Bash scripting, PowerShell, and Ansible for automation. Skilled in Security assessments, vulnerability remediation, and infrastructure optimization. Certified PCEP with strong problem-solving abilities, a passion for continuous learning, and a commitment to delivering efficient and secure IT solutions.

PROFESSIONAL EXPERIENCE

System Administrator- Associate

Company Name: Hitachi Vantara Jul '21 — Aug '23

• Provided technical support and troubleshooting for Linux and Windows environments, resolving server and storage issues efficiently.

• Supported network migration, including upgrading nodes to a new SolarWinds.

• Automated internal DNS record management using Python API integrated with ServiceNow, reducing manual efforts by 60% and saving $50,000 annually.

• Developed Python and Shell scripts to automate file system monitoring, vulnerability report segregation, and RHEL laptop auto-patching, reducing downtime by 40%.

• Managed Red Hat Satellite for patching, self-signed, and third-party certificate management.

• Supported ESXi host installation, vCenter tasks, and VMware snapshot management.

• Monitored server alerts using SCOM and provided on-call support during weekends.

• Improved operational workflows through automation and performance optimization, saving 300+ man-hours annually.

• I have Documented all types of processes that are commonly used one of them is adding the website to F5 Load balancer. Deploy Docker and secure Containerized applications

INTERN

Company Name: Hitachi Vantara Aug '20 — Jul '21

● Gained hands-on experience in Python automation, Linux system administration, networking, and VMware environments.

● Designed and implemented automation logic for VMware snapshot management, reducing manual intervention by 70%.

● Developed real-time vulnerability report automation to segregate Linux, Windows, and VMware vulnerabilities, saving $20,000 in security compliance costs.

● Storage: Knowledgeable in storage solutions and backup methodologies.

● Backup: Expertise in implementing and managing backup strategies. TOOLS & TECHNOLOGIES

• Monitoring & Management Tools: Red Hat Satellite, SCOM, GitHub

• Operating Systems: Red Hat Linux, Windows Server, VMware ESXi

• Scripting & Automation: Python, Bash, PowerShell, Ansible

• Infrastructure Management: Red Hat Satellite, Docker, Kubernetes, ComVolt Backup, F5 Load Balancer, Jenkins, Qualys,

• Security & Compliance: Vulnerability Management, Patch Deployment, Disaster Recovery Planning

• Networking & Cloud: IP Management, Virtualization, Cloud Integration (AWS), LAN, Switches, IPAM

EDUCATION

1. Master’s in computer science, Kent State University (GPA: 3.9) 2. Bachelor of Technology in Computer Science and Engineering, Kallam Haranadha Reddy Institute of Technology (KHIT) (GPA: 3.24/4) CERTIFICATIONS

Certified Entry Level Python Programmer (PCEP)

HV Pinnacle Award – For consistent learning in the organization PROJECTS & AUTOMATION

● AWS-Compatible Internal DNS Automation – Developed a Python-based automation to integrate ServiceNow requests with DNS API, reducing manual workload by 60% and saving $50,000 annually.

● Vulnerability Report Segregation Automation – Automated monthly vulnerability report generation for Windows, Linux, and VMware environments using Python, saving $20,000 in security compliance costs.

● RHEL Laptop Auto-Patching – Designed Shell script for automated monthly patching of RHEL laptops, reducing downtime by 40%.

● Daily Server Health Check Automation – Developed a Shell script to monitor server health and notify teams about critical issues via email, saving 300+ man-hours annually.

ADDITIONAL STRENGTHS

• Excellent problem-solving, troubleshooting, and analytical skills.

• Strong ability to work independently and in cross-functional teams.

• Passion for continuous learning and staying updated with emerging technologies in cloud and Linux, windows system administration.

DECLARATION

I hereby declare that the above-mentioned information is true and correct to the best of my knowledge and belief.

Mahitha Sunkara

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