Customer Service Heavy Equipment

Raj Devganiya

*** ******* ***** ****** *** *Y* 613-***-****

**************@*****.***

Profile

Highly skilled and safety-conscious professional with experience in operating, maintaining, and troubleshooting industrial machinery. Proficient in handling and maneuvering heavy equipment, ensuring compliance with safety regulations and operational efficiency. Adept at performing equipment inspections, coordinating movements within rail yards, and optimizing workflow for smooth operations. Strong understanding of mechanical systems, troubleshooting, and adherence to EHS protocols. Seeking a Hostler position at Alstom to contribute expertise in vehicle handling, equipment maintenance, and efficient yard operations. Education

Algoma University -Toronto-Canada

Project management-post Graduate 05/2023 – 12/2024 Gujarat Technological University India

Instrumentation And Control- Bachelor’s degree 07/2018 – 03/2022 Work Experience

Amazon Delivery Associate

Amazon (DYT3) - Ottawa

September 2024-working

• Safely and efficiently delivered packages to customers, ensuring timely and accurate deliveries.

• Operated delivery vehicles while adhering to traffic and safety regulations.

• Provided excellent customer service, resolving delivery-related inquiries professionally.

• Managed route planning to optimize delivery schedules and minimize delays.

• Scanned and tracked packages using handheld devices to maintain real-time shipment updates.

• Identified and reported any damaged or lost packages, coordinating with dispatch and

• warehouse teams for resolution.

• Worked collaboratively with dispatchers and fellow drivers to streamline delivery operations and meet performance goals.

Machine Operator

TG Minto Corporation – Palmerstone, ON

December 2023-August2024

• Operated machinery to produce parts as per manufacturing requirements.

• Monitored machine running and down periods to ensure continuous production.

• Conducted thorough quality checks and inspections on manufactured parts.

• Assembled various components to contribute to the production of high-quality products.

• Implemented a systematic approach to check and sign off on parts, ensuring precision and adherence to quality standards with master part of product.

• Consistently produced high-quality parts, contributing to the overall success of the production team.

• Minimized machine downtime through proactive monitoring and swift issue resolution.

• Received recognition for maintaining a high standard of product quality and production efficiency.

• Conducted regular maintenance checks on equipment to ensure optimal functionality. Instrumentation Engineer

Larson & Toubro, Vadodara, Gujarat

April 2022-May 2023

• Led the commissioning and retrofit of instrumentation systems on various projects, ensuring optimal performance and reliability..

• Conducted comprehensive fleet checks, identifying and addressing potential issues to maintain system integrity.

• Diligently reported and registered any deviations or failures in the Failure Management database, including detailed configuration data.

• Applied and enforced company and client Environmental, Health, and Safety (EHS) rules and relevant processes on-site, ensuring a safe working environment.

• Executed rigorous testing and troubleshooting procedures to evaluate system performance, performing failure analysis on components designated for repair.

• Supported specific technical investigations in collaboration with engineering teams and external suppliers, contributing to effective problem resolution.

• Implemented retrofits according to established procedures, adhering to industry best practices to ensure successful upgrades.

• Maintained and updated modification follow-up databases, ensuring accurate and up-to-date information flow within the Product Introduction (PI) team.

Skills

Electrical & Mechanical Troubleshooting

Experienced with powered and non-powered hand tools. Strong understanding of mechanical and electrical systems. Knowledgeable about MHE safety standards and OEM guidelines. Skilled in conducting predictive and preventative maintenance procedures. Excellent communication and interpersonal abilities. Proficient in reading technical diagrams, schematics, and equipment manuals. Skilled in using tools and equipment for mechanical, electrical, and hydraulic repairs. Knowledgeable in troubleshooting PLCs (Programmable Logic Controllers) and control systems. Familiar with OSHA regulations and safety protocols in industrial settings. Strong problem-solving and analytical abilities.

Proficient in using computers and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc. Certificates

EHS Training & Safety Compliance

Electrical & Mechanical System Troubleshooting

Networking Basic Cisco

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