Customer Service Front Desk
Resume:
Aaliyah Warren
Suitland, MD *****
****************@*****.***
Professional Summary
Concierge with over 2 years of experience in elevating guest satisfaction through exceptional customer service and effective communication. Demonstrates strong skills in managing front desk operations, fostering welcoming environments, and utilizing leadership abilities to enhance team dynamics. Committed to leveraging expertise in hospitality and guest services to contribute positively to a collaborative team and further improve guest experiences. Work Experience
Concierge
NVT Staffing-Washington, DC
October 2024 to January 2025
• Resolved guest issues efficiently, enhancing satisfaction and loyalty.
• Delivered exceptional customer service, boosting guest experience.
• Communicated attentively with guests, ensuring clear understanding.
• Utilized strong interpersonal skills to foster a welcoming environment. Security Guard
Six Flags America-Bowie, MD
March 2024 to September 2024
• Checking guest bags, putting them through the x-ray machine
• Searching guest
• Customer service
• Patrol ( walking around the park to monitor everything and everybody )
• Threat identification
• Report writings
• Enforce rules
Concierge
HireONE Staffing-Washington, DC
March 2023 to July 2023
• Assisted guests with inquiries, enhancing satisfaction and loyalty through effective communication.
• Managed guest relations, coordinated housekeeping services, and processed reservations while maintaining high service standards and resolving inquiries efficiently
• Orchestrated seamless guest experiences by handling communications, mail processing, and front desk operations while ensuring personalized attention
Streamlined booking processes and guest communications while maintaining professional standards and delivering exceptional concierge services
Education
GED
Suitland High School - Suitland, MD
September 2019 to May 2023
Skills
• Management
• Cashiering
• Guest Relations Experience
• Front Desk
• Customer Service
• Communication
• Security (3 years)
• Guest Services
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