Technical Support Business Operations
Resume:
ISHIMWE DIDIER ***********@*****.***
Kigali-Rwanda
About Me
Exprience
Education
Results-driven Networking and Communication Expert with a strong background in network design, implementation, and management. Possessing a solid foundation in networking principles and technologies, I excel at optimizing system performance and ensuring seamless communication across diverse platforms. With a keen ability to troubleshoot complex issues and a commitment to delivering high-quality solutions, I am passionate about leveraging technology to enhance organizational efficiency and connectivity. Eager to contribute my skills in a dynamic environment that values innovation and collaboration.
DYNASOFT LTD( April 2024- May 2024)
Network Support Intern
• Monitored network performance using advanced monitoring tools to ensure high availability and reliability of network services.
• Conducted regular maintenance and updates on network systems. Troubleshooting and Issue Resolution
• Diagnosed and resolved network issues promptly, minimizing impact on business operations and ensuring swift restoration of services.
• Implemented and documented troubleshooting procedures.
• Provided exceptional technical support to customers, addressing network-related inquiries and resolving issues in a timely manner.
• Communicated complex technical information to customers in a clear and understandable manner, ensuring they are informed and satisfied with the service.
• Assisted customers with network configuration and setup, enhancing their experience and reducing the need for follow-up support. Primary school: 2011-2017
Petit seminaire de Rwesero
Nyandungu Great Lakes School Complex
Ordinary leve: 2018-2021
College Maranatha
Advanced level in Networking: 2021-2024
Language
Matual status
skills
Refrences
English: Excellent
Kinyarwanda : Excellent
French : Good
single
• Networking Expertise: Proficient in designing, implementing, and managing secure network infrastructures.
• Troubleshooting: Strong analytical skills for diagnosing and resolving network issues efficiently.
• Communication Protocols: Knowledgeable in TCP/IP, DNS, DHCP, and related protocols.
• Wireless Networking: Skilled in setting up and optimizing wireless networks.
• MS Office & Windows Proficiency: Excellent understanding of MS Office Suite and Windows operating systems for effective documentation and reporting.
• Team Collaboration: Strong communicator capable of working effectively in team environments.
• Project Management: Experience in managing multiple projects to ensure timely delivery and budget adherence.
Driving license with category B and Basic skills about ca care MUPENZI jean Eudes
UMUTONIWASE Belyse
I certify that the information given above is true and real to the best of my knowledge.
Contact this candidate