Support Specialist Case Management

LAINEY SHAFFNER OWENS

******.*****@*****.*** 864-***-**** Greenwood, SC 29646

Summary

Dedicated professional with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment. Always striving to become greater each and every day by starting my day with an attitude of gratitude and engaging with others by encouragement to work as a team while being a motivated individual myself taking on new tasks and learning and experiencing new ways of being successful in every aspect of my life. Skills

Experience

Self Regional Healthcare Greenwood, SC

Cindi New 864-***-****

Peer Support Specialist

01/• • • • • • • • 2023 - Provided Facilitated Assisted Help Conducted Provided Supportive Advocating 06/2024 patients clients crisis case individual screenings, listening for who management intervention patients with are provided developing sessions recovering brief through and services interventions to resource communication healthy provide and to dealing individuals coping referrals guidance and with referral skills with mental and in need nurses to to counseling. manage treatment health of and emotional providers and stressors. substance and to mental ensure use disorders support. patient received

• proper Facilitated care referrals as needed to treatment and/or placement into recovery programs The Alcoves Greenwood, SC

Reference: Crystal Maslow 864-***-****

Operations Manager

07/• • • 2020 - Developed Monitored Directed 12/2022 operations and and improved implemented staff by efficiency providing operational of guidance, processes, procedures training, team to performance, ensure and support quality and standards in order customer to are meet service. met. company

• • • • • objectives. Managed Processed Ordering, Managed Provided outstanding day vendor pricing payroll, to day booths and daily operations customer displays deposits, by keeping of service of all and retail all new completed through contracts bookstore inventory keeping up monthly and in to the date restaurant a retail good scheduling reputation store for all through employees positive attitude and strong work ethic

Two Timers Consignment Shop Greenwood, SC

Reference: Barbara Turnburke 864-***-****

Store Manager

06/• • • • • 2018 - Conducted Monitored Developed Took Online 06/2020 charge marketing inventory strategies daily of all store and customer levels to sales operations, maximize and refunds, placed including sales conflicts orders opening to and restock complaints and shelves. closing with procedures a positive and attitude cash handling.

• • • • Communication Exemplary Appointment Rapport Building communication Scheduling abilities

• • • • Management Conflict Computer Organizational management technology skills skills through resolution Lauren’s County Safe House Laurens, South Carolina Reference: Dawn Marie McCarthy Ardett 864-***-**** Victim Advocate

09/• • 2015 - Provided Developed 05/2018 emotional and maintained support relationships and comfort with to victims victims, of crime. their families, law enforcement personnel,

• prosecutors, Facilitated referrals victim service to appropriate providers, services and other for medical stakeholders. care, legal assistance, mental health

• • • • • counseling, Provided Processing Provided Provided Supervision emotional crisis resource of housing, of court day intervention assistance, to paperwork support employment day procedures and case and comfort and management filings at other shelter to of victims needs. orders providing and in for record need protection clients keeping with emotional support to regain control over their lives to flee domestic violence. Lauren’s County Sheriff’s Office Laurens

Reference: Kathy Tucker 864-***-****

Classification Officer

06/• • 2010 - Reviewed Conducted 09/2015 and research analyzed on relevant documents laws, to regulations, determine whether policies, they and met procedures the criteria related for classification. to classification

• • • decisions. Prepared Supervised Evaluated written the county needs reports and and state summarizing risks trustees of inmates while the making results assigning of appropriate classification their jobs assignments, reviews. housing to ensure a safe

• • and Counseled Completed secure and environment processes referred associated inmates to with treatment the assignment and program of inmates services custody program needs, institution placement

Education and Training

Greenwood High School Greenwood, SC

High School Diploma

05/2004

Piedmont Technical College Greenwood, SC

BBA in Human Resources Management

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