Field Service Salesforce Com

Kishan Malepu

Salesforce Certified Developer

Email: **********@*****.*** Mob: 443-***-****

PROFESSIONAL SUMMARY

Customer Relationship Management (CRM) professional with around 15+ years of IT consulting and development of experience of which 4+years of experience with Salesforce.com as a Developer and Admin using Force.com, APEX, Lightning, and Visualforce and 11 years in Siebel (CRM). I am involved in over 4+ year’s Salesforce.com assignments to a variety of customers at different positions.

HIGHLIGHTS

-Worked with the major clients- USPTO, CapitalOne, Walgreens, APC (Schneider), Sabre Holdings, Mazda Motors, Barclays bank, Vodafone and TeliaSonera.

-Extensive experience in customizing Salesforce environments, including the implementation of custom objects, fields, workflows, and approval processes.

-Proficient in integrating Salesforce with third-party applications and services, ensuring seamless data flow and enhanced system capabilities.

-Strong Practical Expertise on Force.com, Validation Rules, Approval Process, Workflows and Process Builders.

-Extensive experience in Eclipse IDE and integration tools such as Apex Data Loader, Import Wizard and Salesforce.com Sandbox Environment.

-Experience in Creating Reports and Dashboards for Business Users.

-Exposure in migrating code to different sandboxes and production environments.

-Hands on Experience on Email2Case Setups, Assignment rules, Escalation rules and Auto Response rules

-Strong skill set in Integrations REST with JSON and SOAP services with WSDL.

-Involved in all parts of SDLC (Scrum), including Sprint Planning, Daily Scrum Meetings, Sprint Review, Retrospective Meetings, and Backlog grooming.

-Well-versed in using Version control tools like GIT and SVN.

-Hands on Experience on Meta Data API and Bulk API.

-Experienced in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, Sales, Marketing, Customer Service, and Support Administration.

-Experienced in Agile methodology, Scrum Methodology and Waterfall models.

-Participated in business meetings with clients to understand their requirements.

-Experienced in setting up Field Service features according to clients' unique business needs, including

-Installing the Field Service Lightning managed package and Field Service Lightning mobile app.

-Proficient in setting up Field Service Lightning (FSL) data models (Work Orders, Service Appointments, Service Resources, Territories, etc.).

-Ability to configure Service Rules and Objectives to support Field Service business processes.

-Involved in Data Migration using Data Loader, Workbench, and Command Line Data Loader.

-Experienced in designing and developing Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs.

-Expertise in SFDC Development using Lightning Application, Apex Language, Visualforce Pages, Classes, Controllers, Triggers, web services, components, Tabs, Apex web services, custom objects, reports, Analytic Snapshots, Dashboards, Profiles, Roles, Page Layouts, Org-Wide Defaults, Sharing Rules, and Workflows.

-Proficient in Integration Methodologies, various APIs, Trigger frameworks, Recursive Triggers, VF Remoting, and Asynchronous Frameworks.

-Hands-on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.

-Created custom Apps, custom fields, Profiles, applied Sharing Rules, handled Page Layouts, Search Layouts, Related Lists, defined Field Dependencies, custom buttons, Validation Rules, workflows, and approval processes.

-Experienced in the complete systems development lifecycle from inception, design, construction & testing through to final delivery & support.

-Responsible for Customer Success and Delivery Excellence in requirements gathering, feasibility study, translate requirements into action plan with milestones and deliverables

-Mastery of the declarative capabilities of Salesforce, including security controls (profiles, permission sets, public groups, queues, sharing settings), process automation tools (workflows, flows, process builder), and business application development (custom objects, custom fields, page layouts, record types, apps, custom report types).

-Extensively worked as a Techno-Functional consultant in providing CRM solution with excellent business domain experience in Call Canter, Marketing, Sales, Automobile and Financials & Life Sciences industry specific applications.

-Extensive exposure with Solution Design team, Business Analysts, Performance & Architecture, Business Users Group and QA teams and provided assistance to the Project Management Teams implementing new business processes with excellent interpersonal & communication skills.

-Experience on working with AWS services like, AWS EC2 Reserved Instances & On-Demand Instances, AWS IAM, AWS S3 (Life Cycle & Versioning), AWS Auto Scaling.

CERTIFICATIONS:

Salesforce Certified Administrator

February 8,2016

Salesforce Platform Developer 1

January 29, 2016

EDUCATION:

Degree

College/University

Location

Master of Science (Computer Science)

Dr.Babasaheb Ambedkar Marathwada University

INDIA (2003)

Bachelor of Science (Computer Science)

Osmania University

INDIA (2001)

EXPERIENCE:

Designation

Employer

Period

Location

Software Engineer

Ecom Solutions Inc.

Jan 2016 – Present

USA

ERP Consultant

Mphasis an Hp Company

Jul 2009 – Mar 2014

INDIA

Software Engineer

BirlaSoft India Pvt Ltd

Jun 2007 – Jul 2009

INDIA

COMPETENCY MATRIX:

Salesforce.com

Sales Cloud, Service Cloud, Communities, Force.com.

Sales Force skills

Salesforce.com, Apex, Visual Force, Lightning, SOQL, SOSL, Apex Triggers, REST API, Workflows, and Process flows, Auto RABIT, Salesforce Inspector, Workbench, Data loader, X-Author.

Database

Oracle, SQL Server

Programming Languages

Apex, Visual Force, C, C++, Siebel eScript

SCM

GIT, Subversion

Bug Tracking Tools

Rally, Version One, JIRA,Kanban and HP ALM

CI

Jenkins, Autorabit, ANT

Siebel CRM skills

Siebel Tools 8.x/7.x, Siebel Tools, eScript, VB COM scripts, Workflows, Siebel EAI, EIM and Siebel Open UI

Web Technologies

HTML, JavaScript, AJAX, CSS, jQuery,SVG and D3.js

Operating Systems

Linux, Windows

PROFESSIONAL EXPERIENCE:

Project 11:

Client: USPTO, Alexandria, VA Dec 2023 – Feb 2025

Project: UCCMS – Cloud (CIP)

Role: Salesforce Application Developer

Project 10:

Client: USPTO, Alexandria, VA Oct 2017 – Nov 2023

Project: UCCMS 4.5 and UCCMS 4.8

Role: Siebel Application Developer

Project 9:

Client: Capital One, Richmond, VA Nov 2016 – Oct 2017

Project: JEDI and KYC

Role: Lead Salesforce Developer

Project 8:

Client: Walgreens, Deerfield, IL June 2016 – Oct 2016

Project: Walgreens Integrated Desktop Program (WIDP)

Role: Lead Salesforce Developer

Project 7:

Client: Solidarity Persecuted Church (SPC), Washington (D.C) Jan2016 – May 2016

Role: Salesforce Application Developer

Project 6:

Client: APC by Schneider Electric, West Kingston, RI Jan 2013 – March 2014

Project: Bridge Front Office (bFO) Sales & CCC Connectors project

Role: Siebel & Salesforce Application Developer

Project 5:

Client: Mazda Motors, Germany May 2011 – DEC 2012

Project: Mazda Motors

Roles: Siebel Application Developer

Project 4:

Client: Barclays, UK Oct 2010 – APR 2011

Project: Plaza Here On,

Roles: Siebel Application Developer

Project 3:

Client: Sabre Holdings, Southlake, Texas, USA Feb 2010 – Sep 2010

Application: Siebel Call center implementation

Roles: Siebel Application Developer

Project 2:

Client: Vodafone, UK July 2009 – Jan 2010

Project: B2B Lead management System

Role: Siebel Application Developer

Project 1:

Client: TeliaSonera, Stockholm, Sweden June 2007 – July 2009

Application: Siebel Order Management implementation

Role: Siebel Application Developer

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