Customer Service Professional

Joyce Mack *** Country Place Drive Stockbridge, Ga 30281 510-***-**** Email: ***********@*****.*** Resume: Retired – Seeking work from home position – proficient in Microsoft Office, Payroll, Human Resources, Data Processing, Sales, Customer Relations, Customer Service, Customer Care 2003 –2006 Office Manager Lake Chobot Golf Course – Oakland Ca. - Raymond Chester Manager Responsibilities included Managing the office, pro shop, payroll Human Resources 1995 – 2003 -Executive Assistant; Toyota Material Han dling – Forklift Company

Responsibilities included working directly with owner assisting in managing the office, Human Resources, meeting with CFO to understand finances, meeting with employees to update job responsibilities and future changes in company. Ordering supplies for the company departments.

1972 to 1995- -Xerox Corporation – Receptionist – answering and directing all calls to appropriate persons/departments, Promoted to Customer Relations Rep 1975 – inside sales with emphasis on maintaining customer requirements as they relate to their copying needs. Promoted to Human Resource Manager – responsible for-assisting management with hiring and terminations of employees, meeting with all management teams to ensure that new policies and procedures are communicated properly. Assist management with performance appraisals for all employees. Report and meet with Regional Management in Human Resources.

Hobbies: Golf and more golf