Support Specialist It

Poonam Waghode

St Louis, MO 314-***-**** *************@*****.*** https://www.linkedin.com/in/poonam-waghode-59a51425/

PROFESSIONAL SUMMARY

Results-driven Cybersecurity Analyst and IT Support Specialist with a strong background in network security, system administration, and audio engineering. Skilled in identifying vulnerabilities, implementing security measures, and optimizing IT infrastructure to enhance performance and security. Experienced in configuring Linux-based security tools, monitoring network traffic, and conducting penetration testing. Adept at troubleshooting complex hardware and software issues, minimizing downtime, and streamlining workflows. Proven ability to manage high-pressure environments while ensuring seamless technical operations.

TECHNICAL SKILLS

Networking: DHCP, DNS, LAN Topology and Configuration, and troubleshooting;

Remote Desktop Assistance: Network firewall, Host firewall, IDS, IPS, Network Packet Capture analysis, Proxy server,

Mobile Device Management System: Cisco Meraki

Operating Systems: Windows Server, Windows Client OS 10,8,7, MAC OS, Linux OS, and Cisco IOS,

Hardware: Workstations, Laptops, Printers, Scanners, Projectors, Routers, Switches, Mobile Devices and Multimedia Devices

Software: MS Office, Google Workspace, Wireshark, Virtualbox & Hyper-v, Cisco Packet Tracer, Sleuthkit & Autopsy forensic tools, Data Recovery, RDP, FING, Nmap

Cloud: Google GCP, Amazon AWS, and Azure

Scripting: Bash, Python

Programming Languages: JavaScript, C, C++, SQL, Java, HTML/CSS (Basics)

Operating Systems: Windows, Unix/Linux

Databases: Oracle 9i, Microsoft Excel

Tools & Frameworks: Web Design (HTML/CSS), Software Engineering Principles

EDUCATION

PerScholas Cyber Training St Louis, MO May 2025

●This rigorous, full-time, 15-week virtual Cybersecurity Training program provides an understanding of Windows Server, Bash Scripting, Microsoft SQLServer, Wireshark, UNIX/Linux, and CISCO IOS.

● Attended weekly professional development to develop a personal brand, create a robust technical resume, practice professional communication and collaborative skills, and develop skills required to succeed in a technical environment.

● Course Focus: Windows Server, UNIX, Linux, Bash Scripting, IPV4 & IPV6, DNS & DHCP, Microsoft SQLSERVER, Apache HTTPSERVER, Opnsense Firewall, Wireshark, Cisco IOS, and Oracle VirtualBox.

Master of Engineering Computer Science University of Pune, India CGPA: 7.05 Aug 2015

Bachelor of Engineering Computer Science North Maharashtra University, India 62% July 2009

CERTIFICATIONS

Cisco Network Academy

●Linux Essential Feb 2025

●Introduction to CyberSecurity Jan 2025

●JavaScript Essential 1 Dec 2024

●Computer Hardware Basics Nov 2024

●Operating System Basics Nov 2024

PROFESSIONAL EXPERIENCE

Computer Engineering Government Polytechnic, Pune, Maharashtra, India

Lecturer Jul 2014 – Dec 2016

●Taught core courses, managed class responsibilities.

●Prepare and deliver lectures to undergraduate on topics such as programming, data structures, and software design, operating system.

●Evaluate and grade students' class work, laboratory work, assignments, and exam papers.

●Maintain student attendance records, grades, and other required records.

Computer Engineering Government Polytechnic, Pune, Maharashtra, India

Lecturer Jul 2014 – Dec 2016

●Instructed students in computer science subjects and facilitated labs.

●Initiate, facilitate, and moderate classroom discussions.

●Maintain computer equipment used in instruction.

●Keeping up-to-date technically and applying new knowledge to my job.

●Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

●Evaluate student work.

●Administer tests to assess educational needs or progress.

Computer Engineering Government Polytechnic, Dhule, Maharashtra, India

Lecturer Feb 2010 –Jul 2010

●Taught introductory courses.

●Evaluate student work.

●Administer tests to assess educational needs or progress.

●Develop instructional materials.

●Prepare tests.

Computer Engineering Godavari Engineering College, Jalgaon, Maharashtra, India

Lecturer Oct 2009 – Jan 2010

●Advise students on academic or career matters.

●Evaluate effectiveness of educational programs.

●Stay informed about current developments in the Computer Science field.

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