Customer Service Public Safety
Resume:
MARY CHRISTENSEN
Bountiful Utah 84010
***********@*****.***
Career Summary
Versatile, flexible professional with 15+ years of verifiable customer service, accurate accounting and management experience. Dedicated to providing outstanding quality in all that I do.
Skills
Microsoft Office Suite
Accurate Accounting
Great Customer Service
Effective Communication
Key Decision Making
Strong Time Management
Fundamental Leadership
Adaptable/Flexible
Dependable
Conflict Resolution
Detail Oriented
Positive & Outgoing
Professional Experience
License Examiner, State of Utah, Dept. of Public Safety, Salt Lake City, UT 3-2024 - 1-2025
• Assist people with obtaining either a Drivers License or Identification Card, following all Dept. of Public Safety Guidelines; including confirming personal identifications from numerous countries, working or school visas, family visas, etc.
• Learned multiple applications and different types of licenses and identification cards eligibility guidelines for each kind of license or ID and to assist in verifying all documents presented through the background system.
• Performed Drivers Tests in person by having a specific route with all the required movements; Right and Left turns, Stopping correctly, turnabouts, etc. Discuss results after returning to the DLD. Issue license or not with recommends to practice where they didn’t do so well
• Front desk/camera registration; communicate with numerous languages to determine reason for their visit, take a State Approved Photo and have them wait for additional assistance pending their needs with tack and professionalism Administrative Assistant, Legacy House of Bountiful, Bountiful, UT 8-2023 - 12-2023
• Answering phone within 3 rings, assisting callers, taking messages and/or delivering as necessary
• Acting as concierge for residents and family by assisting first and making them all feel welcomed and valued
• Signing for multiple packages and delivering to employee or residents
• Assist visitors and family with sign-in/out processes
• Post monthly payments to resident accounts, verifying insurance payments
• Gathered billing information from all departments and entered charges to resident accounts; including extra meals for family or guests, beauty shop, laundry charges, stamps, etc minimum of weekly if not daily
• Making bank deposits using check scanner or physically going to the bank, balancing with posted information in accounting
• Assisted with Payroll by editing time punches in time clock/payroll system, having all time punches and variable or extra pays entered and verified by 9:00 am the following day
• All onboarding of new employees, make employee files, ensuring all paperwork has been returned to submit a background check, fingerprinting, I-9 verification, W-9, payroll submission and explanation of meal program, time keeping practices and benefit availability.
• Managed my own team of part time receptionists; including hiring, training, scheduling, confirming payroll information is correct, cover or find a replacement for call-ins Revenue Billing Specialist, Mesa Moving & Storage, Salt Lake City, UT 6-2022 - 9-2022
• Invoicing for Salt Lake City Local, International and Corporate office moves.
• Run various reports within Movers Suite to determine which jobs could be invoiced daily.
• Research by reading notes, looking at order information, quotes, etc to invoice correctly.
• Invoice according to Corporate regulations in a timely matter, meeting weekly driver and employee payroll requirements.
• Assist with month end storage billings.
Accounts Payable / Admin. Assist., Bunnell Incorporated, Salt Lake City, UT 2020-2022
• Review, verify and match PO’s with daily vendor invoices and enter into system.
• Monthly reconciling of vendor statements and resolve differences.
• Reconcile employee credit card statements.
• Prepare and perform check runs weekly.
• Managed the monthly, quarterly and yearly sales taxes, verified figures, posted into various state’s websites and pay at various times.
• Assist with onboarding of new employees
• Track employee benefits to ensure all are correct.
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