Supervisor, Tool Technician, Cell phone technician

Elizabeth Carstarphen

*********@*******.*** • 817-***-****

EDUCATION

ITT Technical Inst., TX Graduated 2003

Bachelor of Science in Information Technology and Data Management ITT Technical Inst., TX Graduated 2007

Bachelor of Science in Graphic Design

PROFESSIONAL EXPERIENCE

Hilti North America, Irving, TX Nov 2023 – March 2025 Repair Technician IRole

• Repaired a variety of Hilti power tools, including angle grinders, rotary hammers, and vacuum cleaners.

• Cross-trained in multiple departments, gaining experience in various aspects of operations, including diagnostics, troubleshooting, and quality control.

• Identified and resolved technical issues, reducing repair time and cost.

• Collaborated with cross-functional teams to improve repair processes and increase overall efficiency. Premier Logitech, Coppell, TX January 2018 – May 2023 Supervisor- Tracfone Line

• Managed a team of 50+ employees on the production line, overseeing daily operations and ensuring the timely completion of tasks.

• Improved internal communication by 80% by implementing Google Chat and an in-house developed communication platform.

• Worked closely with IT, Engineering, and off-site teams to resolve operational issues, ensuring continuous line functionality.

• Coordinated the ordering of parts and units to meet weekly production goals.

• Analyzed production issues and collaborated with management and technical teams to implement corrective actions.

PSSI, Coppell, TX January 2010 – January 2018

Tracfone Repair Tech II

• Performed diagnostics and repairs on various mobile devices (Samsung, LG, ZTE, Apple, Motorola, and Nokia), ensuring high-quality refurbishing and functionality.

• Replaced cosmetic parts (digitizers, touch screens, etc.) and identified process improvements to enhance repair quality.

• Provided feedback to the Engineering team to address training and process issues, improving overall team performance.

SKILLS

• Team Leadership & Supervision

• Production Line Management

• Technical Troubleshooting & Repairs (Cell Phones, Gaming Consoles, Power Tools)

• IT Support & System Management

• Process Improvement & Problem Solving

• Cross-Functional Team Collaboration

• Communication Tools (Google Chat, Microsoft Teams)

• Parts & Inventory Management

• Microsoft 365/Online

Compensation

Seeking a salary in the range of $55,000 - $100,000+ with benefits, depending on the position and responsibilities.

Contact this candidate