Technical Support Customer

Curtis Martin

***** ******** ****** *****, ****, Texas 77449

Mobile: 816-***-****

Email: ************@*****.***

LinkedIn: https://linkedin.com/in/curtism/

Profile

Accomplished IT Support Specialist and Web Developer with over a decade of experience in technical support, usability engineering, and user-focused solutions. Proven ability to manage complex tasks, from logistics to troubleshooting hardware, software, and network issues, with a strong foundation in customer support and technical issue resolution. Seeking opportunities to leverage diverse skill sets in software and system support.

Technical Skills

● Technical Support and Problem Resolution: Extensive experience in IT hardware and software support, customer support, technical issue resolution, troubleshooting, and liaising across teams.

● System Builds: Hands-on experience in building high-performance gaming PCs and lab environments.

● Web Development: HTML, CSS, JavaScript, Bootstrap responsive website development, JavaScript animation framework.

● Networking Knowledge: Familiar with data flow across networks, TCP/UDP protocols, and Cisco Packet Tracer for network troubleshooting and simulations.

● Design and Graphics: Adobe Photoshop & Illustrator, graphic asset optimization.

● Usability and UX: UX consultation, usability engineering, user research.

● Project Management: Multiple project management, meeting delivery deadlines. Key Achievements

● Designed and optimized web portals and interfaces, including a comprehensive portal for ING's mutual fund group at DST Systems.

● Developed responsive and dynamic websites for community organizations, enhancing user experience and functionality.

● Facilitated design asset preparation for product publication across online software stores.

● Provided technical and design solutions for various clients, including high-profile international corporations.

Professional Experience

Transportation Specialist

Logistics Associate, Houston, Texas

June 2018 – Present

● Independently managed time and logistics for safe and timely deliveries, requiring problem-solving and adaptability in a dynamic environment. Web Developer / Designer

VML – TekSystems Staffing, Kansas City, MO

June 2013 - July 2017

● Delivered HTML, ActionScript, and JavaScript-based interactive ads for major corporate clients.

● Troubleshot and updated dynamic web content, collaborating closely with creative teams to align technology with creative concepts.

IT Coordinator

Zurich Insurance Co, Overland Park, KS

September 2012 – June 2013

● Maintained accurate hardware inventory and provided technical support to users.

● Supported distribution and setup of hardware and software for field staff. Publisher/Developer Relations & Technical Support Specialist Handmark Inc., Kansas City, MO

September 2006 – June 2012

● Delivered customer and technical support via phone, email, and web, managing complex technical issue resolution.

● Maintained software catalog and developed third-party contracts, ensuring smooth publishing and technical support for software products.

● Coordinated problem resolution and escalated cases, fostering positive client relationships. Ongoing Professional Development

● Cisco Networking Academy (Ongoing): Training in networking fundamentals and hands-on skills using Cisco Packet Tracer, focusing on network troubleshooting and TCP/UDP protocols.

● Microsoft Learn (Ongoing): Courses in cloud administration fundamentals, exploring key concepts in cloud infrastructure, virtualization, and DevOps practices. Education

Associate of Applied Science in Interactive Media (UX/Design) Johnson County Community College – Overland Park, KS May 2009

GPA: 3.7, Dean’s List

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