UC Engineer Lead

Location:

San Diego, CA

Posted:

March 24, 2025

Contact this candidate

Resume:

Tom Nguyen

***** ********** **.

San Diego CA, **126

************@*****.***

Cell# (714) 307 – 9293

TECHNICAL SKILLSET

Voice Experience:

Knowledge experience of routing and switching in Cisco environment

Experience of the router LAN/WAN circuits; PRI, SIP, MPLS, T1, FXS.

Knowledge of the following protocols: SIP, MGCP, H.323, SCCP, Session border control CUBE

Understanding Voice Over IP knowledge of SIP (PBX and trunk) and deployment of VoIP systems

Strong Understanding with Cisco Collaboration and Unified Communication: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Express. CUBE.

Network Experience:

Knowledge experience with Routing/WAN: BGP, MPLS L3 VPN, EIGRP, OSPF, VPN, DMVPN

VRF, QoS, Cisco ACL, Cisco DNA/SD-Access

Knowledge with Wireless: Cisco Meraki, Wireshark, Cisco Prime

Knowledge with IP Suite: TCP/IP, ARP, UDP, DNS, SSH, Telent, IPsec, SSL

Experience with Switching: VLAN, VTP, VPC, STP, HSRP, VRRP, GLBP, Ether Channel

System Management, AD, DFS, Windows Server 2019/2016

Team-Oriented, Teamwork and collaboration and Detail-Oriented.

Test Hardware/software Experience:

Testing all hardware components and Software

Repair Hardware components Routers, Switches, Paging Systems, IPhone, Cisco Kit Room, Valcom, printer, and analogy phones.

Upgrade software like DHCP, and DNS Server 2019, ESXi, and Cybersecurity requirements via DISA STIGs

Cisco routers IOS 8300, switches Cisco IOS 3700, IOS 3800, and wireless IOS 9800 WLCs. Active Professional Certifications & Training: Expired Date

CCNP Collaboration (CSCO1273859) 11/10/2025

o Cisco Certified Specialist – Collaboration Core (Exam 350-801) o Cisco Certified Specialist – Collaboration Application Implementation (Exam 300-810)

CCNP Enterprise (CSCO12738593) 11/15/2025

o Cisco Certified Specialist – Enterprise Core (Exam 350-402) o Cisco Certified Specialist – Enterprise Advanced Routing and Service (Exam 300-415)

CCNA (Cisco Certified Network Associate) CSCO12738593 11/10/2025

Juniper Network: Associate (JNCIA-Junos) ID: 301405370 (Exam Jno-104) 04/15/2026

CompTIA Security+ CE (COMP001020930415) 10/09/2025

Microsoft 365 Certified: Modern Desktop Administrator Associate ((MS0616539297) 10/01/2026

Microsoft Certified: Windows Server Hybrid Administrator Associate(MS0616539297) 04/25/2026

Microsoft 365 Certified: Teamwork Administrator Associate (MCSA) 12/16/2026 EDUCATION

PIMA COMMUNITY COLLEGE

AA., AS. Degree, Computer Science 2009

THE UNIVERSITY OF ARIZONA 2011

B.S Computer Science

PROFESSIONAL EXPERIENCE:

Prime Technical Service

Sr. Network /UC Engineer/RS3 (Subcontract For GDIT) 7/22/2024-Present

Provide Voip/Network support for Project:

o Implementation of Cisco Voip environment includingdesign in Visio. o Configuring, upgrading, and installation of hardware/software/firmware and Cisco licenses. o Coordinate with Network Enterprise Center (NEC) for DHCP, DNS, Server 2019. o Coordinate all cybersecurity requirements via DISA STIGs. o Cisco Business Edition 7000, VMWware EXSi 7.0.3

o Managed and Configuring Cisco devices such as CUBE 83000, Media gateway ISR4331/K9, VG450, and Voice PRI, and PSTN, NETPLUS PERLE Server temperature controller o Managing and Configure support of MGCP and SIP, SIP Trunk, H.323, G.711ulaw, G.711alaw, G.729r8, G.722.

o Cairs Server, TMS application, TMS Dababase.

o Knowledge and understanding of Cisco Identity Services Engine (ISE). o Knowledge and understanding of Ribbon Federal Edge SBC 1000 or 2000, as gateway interface to Federal Edge appliance.

o Knowledge understanding of Ribbon SBC SWe Core on multicore ASM (Application Solution Module), as voice interface within Federal Edge solution. o Knowledge understanding Avaya IP office (IPO), ISDN, Analog (FXS), IP (SIP). o Knowledge install Ribbon Federal Edge Hardware.

o Knowledge Configure SBC SWe Core for VOIP connectivity with External Peer. o Knowledge Configure SBC Edge for FXS connectivity with Analog Phones and ISDN connectivity with PBX.

o Knowledge Configure Avaya IPO for ISDN connectivity with Federal Edge. o Knowledge Configure Cisco CUCM for VOIP connectivity with Federal Edge. o Performing infrastructure improvements, upgrades, and life-cycle management. o Knowledge understanding Switches Cisco IOS 3700, IOS 3800, and wireless IOS 9800 WLCs o Knowledge understanding Juniper switches 3400 configure. o Knowledge understanding SD-WAN configuration controller. o Knowledge understanding Viptela SD-WAN config, vManager, vSmart, vBond, and Valiation. o Knowledge understanding NetBrain configuration controller.

Testing Hardware/Software:

o Testing all hardware components and Software

o Repair Hardware components Routers, Switches, IPhone, o Upgrade software like DHCP, DNS Server 2019, ESXi 7.0 version, IOS firmware. o Upgrade all software License.

o Cybersquatting requirements via DISA STIGs.

o Knowledge understanding Software-Defined Networking (ISDN). o Ribbon SBC 2000 or 1000 Hardware.

o Cisco routers IOS 8300, VG450, Media gateway ISR4331. o Switches Cisco IOS 3700, IOS 3800, and wireless IOS 9800 WLCs. o Juniper network switches 3400

Actionet

Sr Network / UC Engineer 5/10/2024-7/22/2024

Provide Voip/Network support for Project:

o Implementation Cisco Voip environment including design Visio. o Configuring, upgrading and installation of hardware/software/firmware and Cisco licence o Coordinate with Network Enterprise Center (NEC) for DHCP, DNS, Server 2019. o Coordinate all cybersquatting requirements via DISA STIGs. o Cisco Business Edition 7000, VM Wware EXSi 7.0.3 o Managed and Configuring Cisco devices such as CUBE 83000, Media gateway ISR4331/K9, VG450, and Voice PRI, and PSTN, NETPLUS PERLE Server temperature controller o Managing and Configure support of MGCP and SIP, SIP Trunk, H.323, G.711ulaw, G.711alaw, G.729r8, G.722.

o Cairs Server, TMS application, TMS Dababase.

o Knowledge understanding Cisco Identity Services Engine (ISE). o Knowledge understanding Ribbon Federal Edge SBC 1000 or 2000, as gateway interface to Federal Edge appliance.

o Knowledge understanding Ribbon SBC Core on multi-core ASM (Application Solution Module), as voice interface within Federal Edge solution.

o Knowledge understanding Avaya IP office (IPO), ISDN, Analog (FXS), IP (SIP). o Knowledge install Ribbon Federal Edge Hardware.

o Knowledge Configure SBC SWe Core for VOIP connectivity with External Peer. o Knowledge Configure SBC Edge for FXS connectivity with Analog Phones and ISDN connectivity with PBX.

Testing Hardware/Software:

o Testing all hardware components and Software

o Repair Hardware components Routers, Switches, IPhone, o Upgrade software like DHCP, DNS Server 2019, ESXi 7.0 version, IOS firmware. o Upgrade all software License.

o Cybersquatting requirements via DISA STIGs.

o Knowledge understanding Software-Defined Networking (ISDN). o Ribbon SBC 2000 or 1000 Hardware.

o Cisco routers IOS 8300, VG450, Media gateway ISR4331. o Switches Cisco IOS 3700, IOS 3800, and wireless IOS 9800 WLCs. o Juniper network switches 3400

Insight Global (Subcontract For HII)

Sr. Network Engineer 4/8/2024-5/7/2024

Provide Voip/Network support for Project:

o Implementation Cisco Voip environment including design Visio. o Configuring, upgrading and installation of hardware/software/firmware and cisco licence o Coordinate with Network Enterprise Center (NEC) for DHCP, DNS, Server 2019. o Coordinate all cybersquatting requirements via DISA STIGs. o Cisco Business Edition 7000, VMWware EXSi 7.0.3

o Cairs Server, TMS application, TMS Dababase.

o Knowledge understanding Cisco Identity Services Engine (ISE). o Knowledge understanding Ribbon Federal Edge SBC 1000 or 2000, as gateway interface to Federal Edge appliance.

o Knowledge understanding Ribbon SBC SWe Core on multicore ASM (Application Solution Module), as voice interface within Federal Edge solution. o Knowledge understanding Avaya IP office (IPO), ISDN, Analog (FXS), IP (SIP). o Knowledge install Ribbon Federal Edge Hardware.

o Knowledge Configure SBC SWe Core for VOIP connectivity with External Peer. o Knowledge Configure SBC Edge for FXS connectivity with Analog Phones and ISDN connectivity with PBX.

Testing Hardware/Software:

o Testing all hardware components and Software

o Repair Hardware components Routers, Switches, IPhone, o Upgrade software like DHCP, DNS Server 2019, ESXi 7.0 version, IOS firmware. o Upgrade all software License.

o Cybersquatting requirements via DISA STIGs.

o Knowledge understanding Software-Defined Networking (ISDN). o Ribbon SBC 2000 or 1000 Hardware.

o Cisco routers IOS 8300, VG450, Media gateway ISR4331. o Switches Cisco IOS 3700, IOS 3800, and wireless IOS 9800 WLCs. o Juniper network switches 3400

Prime Technical Service

Sr. Network /UC Engineer/RS3 (Subcontract For GDIT) 3/13/2023-4/5/2024

Provide Voip/Network support for Project:

o Cairs Server, TMS application, TMS Dababase.

o Knowledge understanding Cisco Identity Services Engine (ISE). o Knowledge understanding Ribbon Federal Edge SBC 1000 or 2000, as gateway interface to Federal Edge appliance.

o Knowledge Configure SBC SWe Core for VOIP connectivity with External Peer. o Knowledge Configure SBC Edge for FXS connectivity with Analog Phones and ISDN connectivity with PBX.

Testing Hardware/Software:

o Testing all hardware components and Software

o Repair Hardware components Routers, Switches, IPhone, o Upgrade software like DHCP, DNS Server 2019, ESXi 7.0 version, IOS firmware. o Upgrade all software License.

o Cybersquatting requirements via DISA STIGs.

o Knowledge understanding Software-Defined Networking (ISDN). o Ribbon SBC 2000 or 1000 Hardware.

o Cisco routers IOS 8300, VG450, Media gateway ISR4331. o Switches Cisco IOS 3700, IOS 3800, and wireless IOS 9800 WLCs. o Juniper network switches 3400

NetXperts 9/17/2022-3/10/2023

Cisco Collaboration/Voice Engineer – Walnut Creek

Provide Telecom support for Project:

o Managing Cisco Call Manager (CUCM), Disaster Recovery System, Unified Serviceability, Unity

(CUC), and CUCCX (finesse 9.1).

o Managing with Cisco Expressway – C, Expressway-E, o Managing with Cisco Prime experience, RTP tool, Microsoft office and Visio or other diagramming programs.

o Experience with configure CUBE, SBC Gateway, MCGCP, and PSTN o Managing and support of Cisco Web Hub Control, Admin portal. o Managing Cisco VG450, VG4331

o Performing infrastructure improvements, upgrades, and lifecycle management

Provide Network support for Project:

o Monitor Tools like SolarWinds, and SCOM (Microsoft System Center Operation Manager). o Install switches and routers, configures, troubleshoots, and maintains local and wide networks

(LAN/WAN). Implementation from AireOS 5500 WLCs to IOS 9800 WLCs o Enterprise Backbone circuit upgrade design and implement 1G to 10G o Implement switch upgrade Cisco 3700, 3800, 9120, and 9130 o routers and switches and network infrastructure in support of VOIP and Data Network Services

(DNS).

o Knowledge understanding Cisco Identity Services Engine (ISE). o Knowledge understanding Software-Defined Netoworking (SDN)

Provide Video Conference and Paging System support Hardware: o Testing all hardware components

o Managing and setup Cisco conference Room Cisco Spark Room Kit, XS 20, and SX 80 codec, upgrade new version

o Installing hardware Cisco Router and Switches.

o Install hardware Paging system ata, valcom, and bogen o Upgrade hardware IP Phones Cisco 7500, 7900, 8500, 8800 Solano County 5/17/2022-8/31/2022

Voice Engineer (Project 3 months) - Solano County

Provide Telecom support for Project:

o Managing Cisco Call Manager (CUCM), Disaster Recovery System, Unified Serviceability, Unity

(CUC), and CUCCX (finesse 9.1).

o Managing and support of Cisco Web Hub Control, Admin portal. o Managing Cisco VG450, VG4331

o Managing and support of H.323, MGCP and SIP.

o Performing infrastructure improvements, upgrades, and lifecycle management

Provide Paging System support for Hardware:

o Cisco ATA 190, 191, and 192, Valcom, and Bogen system o Installing hardware Cisco Router and Switches.

o Install hardware Paging system ata, valcom, and bogen o Upgrade hardware IP Phones Cisco 7500, 7900, 8500, 8800 TDK IT Consultant 10/25/2021-5/16/2022

Sr. Voice Engineer – San Diego

Provide Video Conference and Network support for Project: o Managing Cisco Call Manager (CUCM), Disaster Recovery System, Unified Serviceability, Unity

(CUC), and CUCCX (finesse 9.1).

o Managing with Cisco TelePresence Management Suite, Expressway – C, Expressway-E. o Managing with Cisco Prime experience with Microsoft office and Visio or other diagramming programs.

o Managing and setup Cisco conference Room Cisco Spark Room Kit, XS 20, and SX 80 codec, upgrade new version

o Managing and support of Cisco Web Hub Control, Admin portal. o Managing Cisco VG450, VG4331

o Performing infrastructure improvements, upgrades, and lifecycle management.

Provide Admin O365:

o Ticketing system ServiceNow

o Configuring Microsoft 365

o Managing Users and Identities

Users and user roles

Managing licenses

o Device Management

Mobile device and application management

Mobile application management with Intune

Deploying Device using Widows Autopilot

o Security and Data Protection

Implement data loss prevention

Implement Microsoft Cloud App Security

Control cloud app using Microsoft Cloud App

o Threat Protection

Implement multi-factor authentication

Configure multi-factor authentication

o Managing office 365 SharePoint

Managing Microsoft Teams users

Managing Microsoft Teams policies

Team admin Center

Danaher - Pall Corporation (life Sciences) 3/29/2021-10/22/2021 IT Analyst – San Diego

Provide Video Conference and Network support for Project: o Create, maintain, and distribute reports of progress to manager. o Experience with Cisco Call Manager, Disaster Recovery System, Unified Serviceability, Unity o Experience with Cisco Expressway – C, Expressway-E. o Experience with Cisco Prime experience with Microsoft office and Visio or other diagramming programs.

o Extensive experience configuring, implementing and troubleshooting QoS. o Knowledge and support of H.323, MGCP and SIP.

o Operational level experience with the Cisco IOS and route/switch equipment. o performing infrastructure improvements, upgrades, and lifecycle management. o Assist in root cause analysis of network infrastructure issues and execution of appropriate problem resolutions.

o Perform moderately technical problem isolation within the Video Conference and Network infrastructures.

o Telecommunications Systems Management (TMS), Setup and install VTC, upgrade new version

Provide Video Conference and Paging System support Hardware: o Testing all hardware components

o Managing and setup Cisco conference Room Cisco Spark Room Kit, XS 20, and SX 80 codec, o Installing hardware Cisco Router and Switches.

o Install hardware Paging system ata, valcom, and bogen o Upgrade hardware IP Phones Cisco 7500, 7900, 8500, 8800

Provide Windows 10 desktop support for:

o Ticketing system ServiceNow

o Windows Desktop, Desktop Management – Infrastructure Services o Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. o Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance o Setting up accounts for new users, and peripheral devices. o Identify, log, and resolve technical problems with software applications or network systems o Performing OS upgrade from windows 7 to windows 10 o Experience with Office Support O365, Exchange, Outlook install and upgrade. o Experience with Managed IP addressing and configuration, DHCP, and DNS. o Knowledge in Microsoft Hyper-V, LANDESK Management Console (IVANTI). o Knowledge with VMware AirWatch (MDM), Mobile Device Management, Android, and Iphone. o Experience with Active Directory, LDAP, DNS, DHCP, Firewall, VPN, Server 2012R2, Group Policy o Experience with VMware Horizon View Virtual Desktop and Virtual machines, PC hardware and software Update.

o Experience with Imaging Computer desktop, laptop, Apple laptop, and mobile device (tablets, phone)

o Experience with repairing Printers, Scanners, Kiosk, Cisco IP Phone, and Code for Conference. Midland Credit Management (MCM) 1/06/2020-3/29/2021 Systems Engineering IV – San Diego

Provide Video Conference and Network support for: o Strong VoIP Engineer Knowledge

o Experience with Cisco Call Manager, Disaster Recovery System, Unified Serviceability, Unity o Experience with Cisco TelePresence Management Suite, Expressway – C, Expressway-E. o Extensive experience configuring, implementing and troubleshooting QoS. o Experience architecting, implementing and support of LAN/WLAN o Knowledge and support of H.323, H248, MGCP and SIP. o Knowledge of routing protocols: RIP/RIPv2, EIGRP, IGRP, and ideally BGP o In depth knowledge of Layer 2 switching protocols and configurations: VLANs, STP/RSTP/MST, access/trunk.

o Operational level experience with the Cisco IOS and route/switch equipment. o Participate in infrastructure roadmap planning, including recommending, scheduling, and performing infrastructure improvements, upgrades, and lifecycle management. o Assist in root cause analysis of network infrastructure issues and execution of appropriate problem resolutions.

o Perform moderately technical problem isolation within the Video Conference and Network infrastructures.

o Telecommunications Systems Management (TMS), Setup and install VTC, Cisco Sparke Room Kit, XS 20, and SX 80 codec, upgrade new version

Provide Zoom Admin Support for:

o Managing Dashboard, User Management, Group Management o Account Management, Recording management, Billing, Report o Creating Different Group to manage end user, upgrade new version

Provide Windows 10 desktop support for:

o Ticketing system ServiceNow

o Experience with Office Support O365, Exchange, Outlook install and upgrade. o Experience with Managed IP addressing and configuration, DHCP, and DNS. o Knowledge in Microsoft Hyper-V, SCCM, BackupExec o Knowledge with VMware AirWatch (MDM), Mobile Device Management, Android, and Iphone. o Experience with Active Directory, LDAP, DNS, DHCP, Firewall, VPN, Server 2018, Group Policy o Experience with VMware Horizon View Virtual Desktop and Virtual machines, PC hardware and software Update.

o Experience with Imaging Computer desktop, laptop, Apple laptop, and mobile device (tablets, phone)

o Experience with repairing Printers, Scanners, Kiosk, Cisco IP Phone, and Code for Conference. CALIFORNIA RESOURCES CORPORATION 2/11/2019-1/6/20

IP TELEPHONY ENGINEER – BAKERSFIELD

Provide Telephony and Network support for:

o Strong VoIP Engineer Knowledge

o Experience with Cisco Voice platforms, Call Manager, Unity, VOIP gateway, SIP, PRI's, Dialing plans, and Cisco Unified Boundary Element (CUBE).

o Experience supporting call center environments and Contact Center Applications. o Experience with monitoring, capacity planning, performance reporting, optimization and troubleshooting of enterprise IPT deployments

o Experience with call flow management in Cisco UCCE o Experience with Cisco Prime experience with Microsoft office and Visio or other diagramming programs.

o Extensive experience configuring, implementing and troubleshooting QoS. o Experience architecting, implementing and support of LAN/WLAN o Knowledge of and experience working with dial plan management. o Knowledge and support of H.323, H248, MGCP and SIP. o IP trunk concepts, topology design VoIP media RTP/RTCP. o Knowledge of routing protocols: RIP/RIPv2, EIGRP, IGRP, and ideally BGP o In depth knowledge of Layer 2 switching protocols and configurations: VLANs, STP/RSTP/MST, access/trunk.

o Operational level experience with the Cisco IOS and route/switch equipment. o Participate in infrastructure roadmap planning, including recommending, scheduling, and performing infrastructure improvements, upgrades, and lifecycle management. o Support and maintenance of the Cooperative’s telephony and Unified Communication infrastructure.

o Assist in root cause analysis of network infrastructure issues and execution of appropriate problem resolutions.

o Perform moderately technical problem isolation within the Telecommunications and Network infrastructures.

o Telecommunications Systems Management (TMS), Setup and install VTC, Cisco Sparke Room Kit, o Support Jabber Client, Meeting Place and Webex, VMware AirWatch (MDM)

Provide Windows 7, Windows 10 desktop support for: o Tickets system Remedy application, ZOOM (Remote Desktop Tools). o Knowledge in Microsoft Hyper-V, SCCM, BackupExec o Knowledge with VMware AirWatch (MDM), Mobile Device Management for IOS, Android, and iPhone.

o Experience with Active Directory, LDAP, DNS, DHCP, Firewall, VPN, Server 2018, Group Policy o Experience with VMware Horizon View Virtual Desktop and Virtual machines, PC hardware and software Update.

o Experience with Imaging Computer desktop, laptop, Apple laptop, and mobile device (tablets, phone)

o Experience with repairing Printers, Scanners, Kiosk, and Cisco iPhone, and troubleshoot issues with networking.

o Experience with Office Support from 2013-2016 – Office 365, Exchange, Outlook install and upgrade.

o Experience with Managed IP addressing and configuration, DHCP, and DNS. MARTIN LUTHER KING HOSPITAL (MLK) 1/13/2017- 2/08/2019 DESKTOP SUPPORT ENGINEER II/TELECOM/NETWORK ENGINEER– LOS ANGELES

Provide Network support for:

Knowledge of Cisco switching and routing Systems, VLAN, IP subnet, 802.1Q trunk configuration.

Knowledge Cisco Switch and Router, create different VLAN, activate port, port-security

Supported the Local Area Network (LAN/WAN), including Cisco Router and Switches o Cisco Prime Infrastructure version 3.1,

Management of wireless and wired networks

Policy monitoring and troubleshooting with the Cisco identity Services Engine (ISE)

Location based tracking of mobility devices with Cisco Mobility Services Engine (MSE)

Management the network, devices, applications and users all from one place

Support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency.

o Knowledge Cisco 3750 stackable Switches, Cisco Catalyst 4510R plus E Switch o Knowledge Cisco ASA-5585 Adaptive Security Appliance o Knowledge Nexus 700 9-slot Switch, Cisco Nexus 5596UP Switch o Knowledge Catalyst 4500x-32 SFP+ Switch

o Knowledge Cisco Catalyst 3850 48P 10/100/1000 PoE+ Ports Layer 2/Layer 3 Ethernet Stackable Switch.

o Knowledge Cisco 5508 Wireless LAN Controller

o Knowledge Managed IP addressing and configuration, DHCP, and DNS.

Provide Telecom support for:

Supported Networking, Telecom troubleshoots and resolves hardware and software issues.

Knowledge VOIP, Cisco Unified CM Administration, and Cisco Unity Connection Administration o Cisco IP Phone 7965, 7962, and Patient Cisco Phone 3905 o Provision IP Phone Office Phone 7965, 7962 and Patients Phones 3905 o Support Call Handler Setting, and call handler transfer any extension o Support reset voicemail password, changing unity cisco unity connection PIN and Password o Knowledge dial tone, VOIP, POTS lines, terminate cat5, cat6, and Jack 11.

Provide Windows 7, Windows 10 desktop support for: o Tickets system Remedy application, ZOOM (Remote Desktop Tools). o Mobile Device Management for IOS, Android, and iPhone o Knowledge in Microsoft Hyper-V, SCCM, SCOM, BackupExec o Knowledge Cerner, My Stations Admin Console for Patients room, Knowledge Volte Admin, Knowledge Dragon Voice

o VMware Horizon View Virtual Desktop and Virtual machines, PC hardware and software Update. o Computer desktop, laptop, Apple laptop, and mobile device (tablets, phone) o Knowledge repairing Printers, Scanners, Kiosk, and Cisco Phone o Office Support from 2013-2016 – Office 365, Exchange, Outlook install and upgrade. o Group Policy

Applications, and user’s settings in an Active Directory environment. o Applications including Common Use Passenger Processing Systems, WOWs, Workstations, Horizon Client VDI, Imprivata ID, epad and Kiosk.

Install WOW’S Ergotron and workstations, Imaging, and Configuration in Server DHCP

Install Cisco phone for patients’ room and office, Install VOIP, POTS Lines and configuration

Install Imprivata and configuration, Install epad MCCARRAN INTERNATIONAL AIRPORT 11/30/2015-12/14/2016 Network/Systems Technician II – Las Vegas

Provide Network support for:

o Supported Networking, troubleshoots and resolves hardware and software issues. o Performed install, configure, and maintain Cisco-based core, edge, and desktop networking and firewall devices

o Perform day-to-day administration, support, maintenance and monitoring of enterprise networking infrastructures.

o Manage global configuration, managing, and troubleshooting internal and external network connections

o Ability to patch and maintain secure and efficient Cisco configurations o Experience with messaging and directory services technologies, including LDAP (Active Directory), DHCP, DNS, SMTP, Internet domain records, group policy management. o Knowledge strong understanding of network topology and design in an enterprise environment, perform backup and restore procedures, and implement disaster recovery (DR) solutions o Develop, design, and document network maps and procedures, and proactively manage and maintain network systems.

Provide Windows 7, Windows 10 desktop support for: o Interact with customers and staff at the technical level. o Net Support Manager (Remote Desktop Management software) o Dame Ware (Remote Desktop Tools).

o Mobile Device Management for IOS, Android, and iPhone. o Airline ticketing systems

Sabre Interact Application, Quick Application, Amadeus Application o PC hardware and software Update. Office Support from 2013– Office 365 o VMware and Virtual machines, PC Laptop and Apple Laptop install and upgrade. o Wired and wireless connectivity troubleshooting

o Applications including Common Use Passenger Processing Systems, CUPPS, Kiosk, VMuse, FIDS, BHS, and CCTV.

Install CUPPS workstations, Imaging, and Configuration in Server DHCP

Install Kiosk, Imaging, and configuration, Install FIDs, Imaging, configuration

Install Pelco Security Cameras and Surveillance Systems o Group Policy

Provides the centralized management and configuration of operating systems, applications, and user’s settings in an Active Directory environment. o Administrator for Windows Server 2008/2012, Symantec Backup Exec. o Automated some tasks with PowerShell script and batch files.

Supported the Server Environment

o Create Ghost Image PC, install windows Server 2008 R2, Install Exchange Server 2010 o Deployed and configured new equipment, Active Directory user, Group Policy o Managed IP addressing and configuration, DHCP, and DNS. SERVICETEC 10/27/2010-11/24/2015

Duty Site Manager/ Systems Support – LAX Airport CA

Provide Network support for:

o Supported Networking, troubleshoots and resolves hardware and software issues. o Knowledge of Cisco switching and routing Systems, VLAN, IP subnetting, 802.1Q trunk configurations, MPLS, and other advanced networking design and configuration o Experience with Network Performance Monitoring tools such as SolarWinds o Experience managing deployments/rollouts

o Experience with messaging and directory services technologies, including LDAP (Active Directory), DHCP, DNS, SMTP, Internet domain records, group policy management. o Experience supporting server virtualization technologies such as VMWare

Contact this candidate