Customer Support Representative
Resume:
Beth Phillips
****.************@*****.***
SKILLS AND ABILITIES
● Computer Skills include: MS Outlook, Word, and Excel; Millennium; Brilliant Distinctions; Allergan; Demand Force; SIMS; People Soft
● Personnel security file maintenance
● Excellent interpersonal skills
EXPERIENCE
January2014 – June 2018
Front Desk Service Specialist
Radiance Salon & Medi-Spa – Ashburn, VA
● Created a warm, inviting environment when welcome guests
● Shared extensive knowledge with customers of multitude of product and services offered
● Maintained and updated accurate customer records
● Scheduled appointments for stylists, nail technicians, massage therapists, etc. on busy, multi-line phone system
● Ensured balanced drawer against receipts at close of day January 2011 – February 2012
Consultant
Planate Management Group LLC - Alexandria, VA
● Provided consulting services
● Advice during annual personnel security checks
● Work remotely from FL - VA
January 2011 – January 2012
Consultant
Kavaliro – Orlando, Florida
● Provided consulting services
● Trained onsite staff for new security position
● Assisted in implementing a Standard Order Procedures General Dynamics Information Technology
Senior Security Officer
March 2003 - June 2011 – Orlando, Florida
● Maintained records for over 1000 personnel security clearances
● Responsible for advising management of security violations, regulations, and procedures
● Provided adverse reports/ issues to Defense Security Service (DSS) representative
● Processed visit authorization requests for various sites
● Conducted security briefings for onsite/ offsite personnel
● Implemented policies and procedures per National Industrial Security Program Operating Manual (NISPOM)
● Acted as a liaison for DSS, Central Clearance Facility, Contract Support Element, and Dept. of Hearings and Appeals
Beth Phillips
****.************@*****.***
Anteon
January 2005 – November 2005
HR Generalist – Orlando, Florida
● Oversaw benefits and compensation
● Responsible for recruiting, training, and employee relations
● Maintained recruiting database
● Processed employment verifications and loans for unemployment claims
● Extensive knowledge of relevant laws and regulations associated with human resources functions Northrop Grumman Corporation
June 1999 – March 2003
Administrative Assistant/ Security Assistant/ Human Resources – Orlando, Florida
● Provided support for a team of 20+ for Simulation and Training program
● Maintained security clearance records
● Ensured processes and procedures where adhered to per National Industrial Security Program Operating Manual
(NISPOM)
● Coordinated with corporate office regarding HR benefits and policies
● Maintained clearances for all travel requirements East Orlando Animal Hospital
February 1993 – August 1998
Veterinary Technician – Orlando, FL
● Drew blood and collected urine samples for lab tests
● Set up operating room and assisted with surgery
● Educated clients on best wellness plans, preventative care, and pet health requirements
● Performed scaling, extractions and dentistry cleaning on both canines and felines
● Took and developed x-rays
https://www.linkedin.com/in/bethaphillips
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