Customer Service Quality Control
Resume:
Ashley Brewer
Hard worker
New Paris, OH *****
***********@*****.***
Professional Summary
I am a fast learner and enjoy being busy. I have a variety of experience and apply it as needed. I enjoy learning new things and helping others. I tend to do more than is asked of me and take pride in everything I do.
Authorized to work in the US for any employer
Work Experience
TSA Lead/Assistant
TravelCenters of America-New Paris, OH
February 2023 to March 2025
We use the S4 program, Esker, and other basic programs for daily paperwork. I help my team in solving problems with customers or knowing what we can or can not do per policy. I help with entering invoices and adding or taking out inventory from S4. Assign tasks to employees to keep everyone productive. Complete cycle counts twice a month making sure we have what we should or making adjustments where needed.
As a TSA
I find out what drivers need fixed on their truck or trailers and put them with the appropriate technician. Find parts and write up work orders for each job. Dispatch my technicians to road calls, verify location, and make sure the customer is updated on progress. Cash out customers upon completion of work requested via account, card, or cash.
• Assiste management with daily operations, ensuring smooth and efficient workflow
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc RCA Rural Carrier Associate
Post Office USPS-New Paris, OH
August 2022 to February 2023
I sort and deliver mail and parcels to our customers by vehicle. Assembly Line Worker
Whirlpool Corporation-Greenville, OH
April 2021 to May 2022
I built table top mixers on an assembly line. I also worked in factory service and helped do quality inspections and repairs.
Cashier/Customer Service
Clark Station-Greenville, OH
July 2017 to October 2019
Handle cash
Assist customers
Stock
Basic Paper work
Production Worker/custodian
Continental Carbonic Products-Greenville, OH
June 2015 to December 2017
Cut, bagged, and packed dry ice for about the first year and then took the custodian position for the remainder cleaning common areas and hydraulic machines. Also filled in for quality when they were out. Doing daily testing and checks.
Education
Arcanum High School - Arcanum, OH
August 1996 to August 2008
Skills
• Order Puller
• Warehouse Associate
• Forklift
• Pricing
• Cash handling
• Microsoft Word
• Warehouse Distribution Experience
• Quality Control
• Assembly
• Team Member
• Sales
• Quality Assurance
• Loading
• Customer Service
• Materials Handling
• Unloading
• Pallet Jack
• Driving
• Commercial Cleaning
• Typing
• Manufacturing
• Heavy Lifting
• Quality control
• Quality Inspection
• Custodial Experience
• Picker Packer
• Customer service
• Cash register
• RF Scanner
• Load & Unload
• Shipping
• Shipping Receiving
• Order Picker
• Dispatching
• 5S
• Merchandising
• Freight Experience
• Research
• General Labor
• Fast Food
Certifications and Licenses
Drivers license
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