Customer Service Technical Support

Kasey Fischer

Expert Customer Service

Mansfield, OH 44906

********@*****.***

+1-419-***-****

Professional Summary

Detail-oriented and experienced cleaning specialist with 15+ years of experience in various roles, including customer service, sales, and management. Proficient in technical support, computer networking, and restaurant experience. Proven skills in leadership, quality assurance, and food service. Authorized to work in the US for any employer

Work Experience

Cleaning Specialist

Simply Fresh Cleaning-Mansfield, OH

May 2024 to Present

I specialize in using organic cleaners for both commercial and residential sanitation. I offer deep cleaning services for homes, including ceiling fans, stoves, refrigerators, walls, floors, dusting, vacuuming, and mopping. I help with the keep up of biweekly or once a month cleanings. I also handle office building cleaning and provide drywall and concrete cleanup services. Lead Generator

Arco Comfort Air-Mansfield, OH

January 2024 to June 2024

I spend my days talking to customers about their heating or cooling systems and offering Arco Comfort services. I also provide regular reports on lead generation activities, including progress updates, challenges faced, and recommendations for improvement. Manager

Go Calendars-Mansfield, OH

November 2023 to February 2024

The responsibilities encompass conducting interviews, managing hiring processes, overseeing orders, organizing schedules, administering payroll, managing store opening and closing procedures, handling deposits, providing customer service, driving sales, and implementing discounts. Production Worker

Edge Plastics-Mansfield, OH

May 2023 to October 2023

Packed products per order

Consumer Connections Advisor

American Standard, Lixil Americas-Mansfield, OH

September 2021 to May 2023

Proficient in Salesforce, SAP, Five9, VPN, Microsoft office, answered customers calls due to product ordering, parts ordering, help with troubleshooting and fixing products, help customer with warranty registration, ID Products, reimbursing customers.

Customer Service/sales an tech representative

STARTEK-Mansfield, OH

November 2020 to July 2021

Inbound calls, assist customers with payments, upgrades an technical issues. Diatary Aide

Crestwood Care Center-Shelby, OH

June 2019 to September 2020

Prepped, cooked, and served meals for residents.

Education

High school

Crestview High School - Ashland, OH

August 2001 to June 2005

Skills

• Technical support

• Computer Networking

• JavaScript

• Java

• Operating Systems

• Restaurant experience

• Android

• Documentation review

• POS

• Windows

• Phone etiquette

• Call center

• Host/Hostess

• Linux

• Bartending

• Serving Experience

• Microsoft Office

• Pricing

• Food Service

• Data collection

• Plumbing

• Guest Services

• Live chat

• Cash register

• Quality assurance

• Computer skills

• Microsoft Word

• iOS

• Help desk

• Salesforce

• Cash handling

• Leadership

• Order entry

• Typing

• Catering

• SAP

• Food Production

• Cooking

• Banquet Experience

• Customer service

• Microsoft Outlook

• Restaurant Experience

• Grill

• Software troubleshooting

• Microsoft Windows

• Microsoft Powerpoint

• Hospitality

• Help Desk

• Food Prep

• Computer networking

• Oracle

• Meat Cutting

• Operating systems

• Supervising Experience

• Serving

• Jira

• Kitchen Staff

• Customer support

• CRM software

• Guest services

• Restaurant Management

• Supervising experience

• Data entry

• Warehouse experience

• Drywall

• VPN

• Microsoft Excel

• Communication skills

• Busser

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