Data Entry Customer Service
Resume:
MELISSA E SMITH-SNOW
Clerical
***** ********* **** ***** /***********, Fl 34491
********@*****.*** – 352-***-****
ABILITIES
I have multiple years of experience in clerical work which includes, but not limited to the following:
• Data entry
• Customer service (retail/wholesale/medical)
• Multi-line phones (retail/wholesale/medical)
• Inbound phone sales
• Cashier
• Retail floor associate (apparel, jewelry, merchandising, stocking, fitting room, customer service/returns)
• ER/medical registration
• Training others /go to person
WORK EXPERIENCE
TTEC
3700 S Maryland Parkway STE 200, Las Vegas, NV 89169 05/06/2022 - 03/01/2024
Pre-paid bank card claims associate – REMOTE
• Inbound calls
• Authenticate caller with Nexis Lexis and/or other security questions set up with cardholder
• After authentication of the caller, identify the reason for the call and transfer to appropriate department, If different from claims department
• Give cardholders current information on their claims
• File new claims, inform cardholder of the timeframes and answer any questions pertaining to their claim
• Update and notate any information needed for claims SAM’S CLUB
755 US HWY 441, Lady Lake, Fl 32159 352-***-****
November 2017 to Present
CASHIER
• Retail
• Cashier
• Answering multi-line phones
• Zoning merchandise
WALMART
17961 US HWY 441, Summerfield, FL 34491 352-***-**** June 2013 – March 2017
JEWELRY FLOOR ASSOCIATE
• Retail
• Cashier
• Customer service
• Jewelry counter
• Fitting room attendant
• Stocking inventory
• Merchandising
• Answering multi-line phone
• Daily reports (morning gold and diamond)
• Receiving (entering incoming merchandise into system) PATIENT ACCESS SERVICES (Ocala Regional Medical Center) 335 Crossing Blvd, Orange Park, Fl 32073 904-***-**** March 2000 – September 2005
ER REGISTRATION SPECIALIST 7P – 7A
• Data entry/meditec system
• Registering incoming patients (demographics, etc.)
• Updating info of returning patients
• Obtaining ID
• Insurance verification/work comp. info
• Trained new employees for new hospital
• Go-to person for overnight personnel in registration/both hospitals
• Daily/nightly reports
• Helped patients to their rooms
• Retaining co-pays when required
• Follow-up /signatures upon discharge
• Early mornings, help inpatients/outpatients to their rooms G & S PACKING
16600 County Road 25, Weirsdale, Fl 32195 352-***-**** October 1986 – March 2011
DATA ENTRY / INBOUND CALL CENTER
CUSTOMER SERVICE SUPERVISOR
• Supervisor in customer service. Main duty is to help assist the store owners
(wholesale). Also, to help with problem orders on the retail end. Supervising 2+ employees during busy season
• Training new employees
• Data entry
• Assisting data entry supervisor
• Helping with problem orders/disgruntled customers
• Answering multi-line phones
• Inbound calling center
• Filing
• Faxing
• Scanning
• Mailings (UPS/ USPS/ FED EX) weighing/labeling
COMMERCIAL CLEANER
Self Employed March 2009 – September 2011
• Residential
• Commercial
• Home/office
• All aspects of housekeeping
• Disposing of all trash
• Cleaning all bathrooms
• Sweeping/vacuum/mop all floors
• Dusting
• Cleaning of all counters/desks
HARBOURSIDE HEALTH CARE
Off Lake Weir Ave, Ocala, Fl
November 1999 – March 2000
Patient Tech/CNA/Student
• Completion of CNA inhouse classes.
• Helping residents with day to day activities
• Filling in reports when tasks completed
• Cleaning rooms
• Helping residents up and into chairs
EDUCATION
CFCC
3001 SW College Road, Ocala, Fl 34474 352-***-**** PRE-NURSING
• 2 years prerequisites
• Medical terminology
• Anatomy & physiology
• Math for health occupations
• General psychology
• Abnormal psychology
• Humanities
• English comp I/II
• Math
*As you may have noticed, there are some dates that lapse/overlap. I had a child in 2006 of which was a high-risk pregnancy. Also, with G & S Packing, the last few years I had worked seasonally.
REFERENCES
Jaanai Hamilton – 352-***-**** - 352-***-****
Travelling Nurse
Friend and previous co-worker at Ocala Regional Medical Hospital Eve Marie D’Souza – 352-***-****
Registered Nurse
Friend and previous co-worker
Teddy Allysa 352-***-****
Co-worker / jewelry manager Walmart
Jane Kutt 352-***-****
Hospital registrar
Friend / previous co-worker
Contact this candidate