Customer Service Development Specialist

MELINDA S. BECK

Davie, FL ~ *****

*********@******.*** (cell) 954-***-****

OBJECTIVE: Melinda S. Beck is a healthcare professional who has been in the healthcare industry for more than 25 years. She exudes customer service skills at all levels, builds and maintains professional relationships, turns No’s into contracts, and knowledgeable of business practices. Melinda wants to make a difference in the community and in healthcare.

SKILLS

Software Experience: Microsoft Office

Suite, Salesforce, Apttus, MedTrac, JIRA,

Google Suite, Lawson

Adapt to new skills and processes easily

Confidential with documents online and

hard copy

Excellent written and oral

communications

Detail Oriented and able to

multi-task and resolve issues

Superb Customer Services

EXPERIENCE

02/2021 – Present

Provider Network Development Specialist, Integrated Home Care Services, Inc. Third Party Administer manages Health Plans and providers throughout the State of Florida Accomplishments:

Building and maintaining professional relationships by communicating and listening to the provider’s needs and issues. Diffusing their frustration into a friendly conversation.

Increase provider network by 75% with new providers within the State of Florida and securing contracts 70% of providers into our network

Demonstrate negotiating rates for Medicare, Medicaid, and Long Term Care lines of business on the Reimbursement Schedule 10-15% less than what is proposed

Leads contract team with questions and answers from contracts to provider issues 08/2019 – Present

Owner, Broward’s Professional Organizers, LLC

We plan, organize and declutter commercial and residential homes Accomplishments:

Exceeding expectations of clients by going above and beyond

Develop a plan to declutter papers and items for commercial offices and residential homes and the ability for client’s to maintain

Loan Signing Agent for State of Florida

06/2018 – 08/2019

Office Manager, American Generator Services, LLC

Full service generator business that sells and maintains service Accomplishments:

Boosted morale with staff by communicating concerns with owner of company

Responsible for day-to-day operations with delegating work assignments

Implement and execute employee handbook and maintain office budget

Source and recruit new customers, onboarding, training, and performance management 10/2017 – 02/2018

Contract Analyst 2, Vitas Healthcare

Provides hospice care to patients

Accomplishments:

Lead training of contract process to vendors and staff

Categorized, prioritized, processed, and disseminated all incoming contract requests

Performed online background checks on providers/vendors

Knowledge of federal, state, and local regulations and compliance 05/2011 – 09/2017

Contract Specialist, Broward Health

Second largest Tax Assisted Healthcare System

Accomplishments:

Implemented easier method to monitor process of contracts by creating a spreadsheet and monitoring and dating where the contract is ie management for signature, ethics, compliance, etc.

Drafted, edited, and maintained Service Agreements, Amendments, and Addendum and obtained signatures to distribute and upload a fully executed contract into contract database

Lead team of Contract Specialists with large contracts and resolve conflicts with vendors EDUCATION

UNIVERSITY OF PHOENIX

Bachelor - Business Management

VOLUNTEERING

InfraGuard-South Florida Chapter - Board of Director’s Secretary Hands on Broward - Project Leader

Contact this candidate