Customer Service Fleet Operations

Justin L. Skinner

** ******* **. ********, ** ***01

***********@*****.*** 812-***-****

Professional Summary

Results-driven Dispatcher and Field Manager with over 20 years of experience in logistics, manufacturing, and operations management. A skilled leader with a proven track record in fleet coordination, dispatching, team supervision, safety compliance, and process optimization. Promoted to Dispatcher in August 2024, overseeing transportation scheduling, DOT compliance, and fleet operations to maximize on-time deliveries and cost efficiency. Extensive background in automotive, plastics molding, and assembly industries, with expertise in 5S, Lean Manufacturing, Six Sigma, and safety compliance. Adept at team leadership, workforce coordination, and customer service excellence. Seeking opportunities to leverage operational expertise in a leadership role.

Core Competencies & Technical Skills

Dispatch & Logistics Management

Fleet Operations & DOT Compliance

Employee Training & Leadership

Customer Service & Communication

5S & Lean Manufacturing

Safety & Compliance (OSHA, DOT)

Production Scheduling & Workflow Optimization

Microsoft Office Suite (Excel, Word, PowerPoint)

SAP, Salesforce, JDE & Mattec Systems

Professional Experience

WillScot and Mobile Mini Indianapolis, IN

Dispatcher 08/2024 – Present

- Owns all aspects of the logistics schedule, optimizing transportation for cost and time efficiency.

- Manages drivers, field service techs, set-up crews, and transportation coordinators.

- Ensures 100% on-time pick-up and delivery while maintaining high customer satisfaction.

- Creates dispatch plans based on demand forecasts and order schedules.

- Monitors digital tracking systems to update customer orders and communicate with vendors.

- Ensures DOT compliance and tracks preventative maintenance for fleet operations.

- Manages office and administrative procedures, including payroll, accounts payable/receivable, and purchase orders.

- Conducts performance coaching and training for team members.

Field Manager 05/2022 – 08/2024

- Provided leadership and oversight for field operations and service teams.

- Managed daily assignments for drivers, setup crews, and technicians to support on-time delivery goals.

- Enforced DOT safety policies and ensured compliance with federal/state regulations.

- Conducted periodic safety meetings and maintained safety documentation.

- Coordinated equipment maintenance, repairs, and fleet efficiency.

- Assisted in workforce planning, including hiring, training, and performance management.

Dorel Juvenile Group Columbus, IN

Production Supervisor 07/2020 – 05/2022

- Led production teams to meet daily financial and operational goals.

- Developed scheduling systems to optimize equipment utilization and efficiency.

- Managed union workforce, handling corrective actions and labor relations.

- Utilized JDE, Mattec, and ADP payroll systems for workforce and production tracking.

Assembly Line Operator 08/2017 – 07/2020

- Ensured production quality and output goals were met in a high-paced environment.

Rightway Fasteners, Inc. Columbus, IN

Production Coordinator 10/2016 – 01/2017

- Managed heat treat oven operations, ensuring quality control and scheduling.

Faurecia Emissions Control Technologies Columbus, IN

Production Supervisor 03/2013 – 07/2016

- Led Ford and GM production lines, earning Ford Q1 certification.

- Improved scrap tracking and process efficiencies, reducing production waste.

NTN Driveshaft Inc. Columbus, IN

Production Supervisor 03/2011 – 03/2013

- Developed cost-reduction strategies and improved production efficiency.

Cummins, Inc. Columbus, IN

Operations Manager 03/2006 – 05/2008

- Managed three production shifts, overseeing 26 employees.

- Led initiatives saving over $200,000 annually in scrap and tooling costs.

Education

Indiana Business College – Associate’s Degree in Business Management (1997 – 1999)

Certifications & Training

- DOT Compliance & Safety Training

- Fleet Operations & Logistics Management

- 5S & Lean Manufacturing

- Six Sigma Team Leadership

Hobbies & Interests

Passionate about landscaping, construction projects, and coaching soccer at the high school level.

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