MARIA
CARRASCO
~~ **********@*****.***
SKILLS
+ Organization skills
+ Time management
+ Telephone skills
+ Data entry
+ Verbal and written
communication
+ Customer/Client relations
+ Scheduling
+ File management
EDUCATION
Triumph High School
El Paso, TX » 06/2021
High School Diploma
PROFESSIONAL SUMMARY
Dynamic receptionist with proven organizational skills at Esc Region 19,
adept at enhancing customer relations and streamlining appointment
scheduling. Demonstrated exceptional time management and data entry
capabilities, resolving client issues efficiently while maintaining a
welcoming environment. Committed to delivering outstanding service
and improving workflow processes through effective communication and
software utilization.
WORK HISTORY
Esc Region 19 - Receptionist
El Paso, TX + 02/2023 - 08/2024
+ Greeted incoming visitors and customers professionally and provided
friendly, knowledgeable assistance.
+ Confirmed appointments, communicated with clients, and updated
client records.
+ Answered phone promptly and directed incoming calls to correct
offices.
+ Kept reception area clean and neat to give visitors positive first
impression.
+ Resolved customer problems and complaints.
+ Demonstrated strong multitasking abilities while managing numerous
tasks simultaneously under tight deadlines.
+ Provided exceptional customer service while managing appointment
scheduling efficiently.
+ Streamlined workflow processes by updating call center software
with relevant data input features.
+ Used computer software programs such as MS Office 365 Suite and
Software to facilitate maximum productivity.
LANGUAGES
English Spanish
Native or Bilingual Native or Bilingual