Customer Service Security Officer

Md Mehrajul H. Khan

E: *******@*****.*** ● P: 347-***-**** ● A: 34 Woodlawn Avenue, Selden, NY 11784 SUMMARY OF QUALIFICATIONS

Seasoned Security Professional with over 15 years of extensive experience in safeguarding high-profile medical facilities and pharmaceutical companies, including NYU Langone Health and Amneal Pharmaceuticals. Adept at implementing robust security measures, enforcing access control protocols, and conducting thorough patrols to ensure regulatory compliance and minimize security risks. Renowned for exceptional customer service skills and an impeccable record of punctual attendance, including holidays, contributing to operational continuity and reliability. Demonstrated track record of maintaining impeccable security standards, with zero incidents occurring during tenure at each position.

RELEVANT SECURITY EXPERIENCE

MG Security Services (NYU Langone Health), Riverhead, NY December, 2022 – Present Security Officer

● Managed comprehensive security operations as the sole security guard at NYU Langone Health Medical Association facility, ensuring the safety and security of all staff, patients, and visitors. Diligently worked overtime every day to ensure the safety and security of the facility, demonstrating unwavering dedication to the protection of staff, patients, and visitors.

● Provided exceptional customer service at the front desk, effectively addressing inquiries and concerns from visitors and staff while upholding a professional and approachable demeanor. Saw a total of 150+ people entering and leaving the facility, ensuring smooth transitions and contributing to overall safety and security measures.

● Implemented stringent access control measures and surveillance protocols to maintain facility security, while managing front desk operations to foster a welcoming environment, effectively deterring and addressing security breaches and emergencies. Doyle Security Services (Amneal Pharmaceuticals), Patchogue, NY December, 2020 – 2022 Security Officer

● Ensured the security of premises and personnel through diligent patrolling of facilities, monitoring of surveillance equipment, and regular inspection of property, equipment, and access points, resulting in a decrease in security incidents over six months.

● Enforced access control measures, ensuring entry only for authorized individuals, promptly reporting irregularities, and communicating policies, leading to reduced unauthorized access incidents. Produced detailed reports, meticulously documenting observations, conducting interviews, and ensuring regulatory compliance, facilitating incident resolution.

● Fostered effective team collaboration and coordination by maintaining constant communication with supervisors and the entire security team, facilitating seamless management of secure grounds and swift responses to emergent situations. St. Moritz Security Services (Amneal Pharmaceuticals), Patchogue, NY December, 2019 – December 2020 Security Officer

● Implemented robust security measures to safeguard premises and personnel through vigilant patrols of facilities, continuous monitoring of surveillance equipment, and thorough inspection of property, equipment, and access points, ensuring a secure work environment and minimizing safety risks.

● Enforced strict access control protocols, verifying entry exclusively for authorized individuals, promptly documenting irregularities, and communicating policies to maintain a compliant and secure environment. Generated comprehensive reports by recording detailed observations, conducting thorough interviews, and obtaining necessary signatures, facilitating accurate incident analysis and resolution.

● Operated patrol vehicles to conduct perimeter checks and surveillance around company premises, promptly identifying and reporting any discrepancies or security concerns to management, enabling proactive risk mitigation and ensuring the integrity of the security infrastructure.

EDUCATIONAL DEVELOPMENT

Trishal College, Dhaka, Bangladesh

Bachelor of Commerce

Graduation: May, 1981

Technical Skills: Microsoft Office (Word, PowerPoint) ● Google Chrome ● Internet Explorer Certifications/Licensures: New York State Security Guard License

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