Customer Service Crew Member

ALICIAH FIELDS

Concord, NC ***** 480-***-**** *************@******.***

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at all positions. Ready to help team achieve company goals.

Achieved fast paste working by accomplishing my focus level with accuracy and efficiency. Stocking and Replenishing

Cash Handling

Company Standards

Forklift Operation

- good at communicating- works well under pressure Crew Member, 06/2023 - Current

Cookout – Cook Out, South Cannon Boulevard, Kannapolis, NC Worked front counter, drive-thru and other areas.

Worked well with teammates and accepted coaching from management team. Took orders, prepared meals, and collected payments. Collaborated with team members to complete orders. Provided excellent customer service by greeting customers and meeting quality expectations. Cleaned and maintained all areas of restaurant to promote clean image. Kept food preparation area, equipment, and utensils clean and sanitary. Prepared products following restaurant, health, and safety standards and procedures. Stocked shelves to organize aisles in assigned department. Kept kitchen, counter and dining areas cleaned and sanitized. Camp Counselor, 06/2018 - 08/2022

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

Shooting Stars Inc – Concord Nc

Worked with children of varying age, interest, skill, and developmental levels. Led groups of children safely through variety of camp activities. Collaborated with other camp counselors to design fun and enriching learning activities for campers. Communicated with parents about campers' activities and reported concerns and suggestions to supervisor. Hostess, 03/2022 - 06/2022

Logan's Roadhouse – Logan's Roadhouse, Wonder Drive Northeast, Kannapo Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Supported servers, food runners, and bussers with keeping dining area ready for every guest. Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Monitored seating area and checked restrooms regularly to keep spotless. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality. Took initial drink orders and relayed information to wait or bar staff. Blocker, 04/2020 - 06/2020

Food Lion – 5303 Poplar Tent Rd, Concord, NC 28027 Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.

Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards. Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.

Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor. N/a: Psychology, Expected in 12/2027

South Carolina State University - Orangeburg, SC

EDUCATION

Extracurricular Activities: [Activity]

Awarded [Award Name]

GED: N/A, 06/2021

Northwest Cabarrus High School - Concord, NC

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