Program Manager Project Management

Michelle Reynolds, CSM, CSPO, PMP, SAFe AGILIST, SAP

Lithonia, GA 404-***-**** *******@*****.*** www.linkedin.com/in/mreynoldsmba

Senior Program Manager

Accomplished Senior Program Manager with over 15 years of successful experience managing enterprise projects in various industries. Key career highlights include leading critical cloud solution projects and managing team of consultants for business transformation and process improvement initiatives. Possesses extensive project management experience across SDLC projects using Agile Scrum, SAFe, and Waterfall methodologies. Proven track record of delivering projects on time and within budget, spanning modules such as Sales, General Ledger, Accounts Payable, Accounts Receivable, Cash/Banking/Treasury, Billing, and Revenue Recognition.

Areas of Expertise

Process Optimization Program Management Project Management Process Improvement IT Audit and Compliance Budget Management Global Strategic Alignment Vendor Management Staff Augmentation PMO Office Project Management SDLC Methodology Agile Framework SAP Activate ERP Implementation IT Staffing Augmentation Project Budget Management Stakeholder Management Global Team Management Data Analytics & Reporting Stakeholder Management Digital Transformation Cloud Technology Generative AI

Technical Skills

MS Project MS Office Visio Azure Cloud HP ALM Quality Center JIRA Confluence Agile Scrum

CSPO Kanban Iterative SDLC Waterfall

Professional Experience

Microsoft Corporation, Senior Technical Program Manager, Atlanta GA 04/2022 – 01/2025

Business development opportunity by partnering with system integrator to development and adoption of Microsoft Cloud solutons (Accenture, PwC, and CapGemini) end to end for industry solutions, Finance, Banking, Asset Management Investments. End to end cloud solutions targets, Finance, Banking and Financial Investment Industries. Accenture, Led new AI and Cloud adoption solution programs that enabled ISVs to build scalability, sustainability, and cross-platform integration solutions. Supported adoption of tools like Copilot Studio, Azure AI Studio, unified deployment, cloud toolkits, and compliance frameworks, aligning technology with ISV goals for long-term growth and innovation through strategic partnerships.

Worked with the product managers to drive ISV (Independent Software Vendors) Gen AI partner engagement.

Collaborated with ISVs to expand AI capabilities, helping them efficiently scale across platforms and adapt to growing business demands, ensuring solutions could evolve alongside their business models.

Focused on sustainable architecture design to support long-term growth, ensuring ISVs could maintain reliable operations and adapt to future market needs with minimal disruption.

Enabled ISVs to implement adaptable solutions across diverse platforms, providing a flexible, integrated approach that enhances functionality within existing ecosystems.

Aligned AI and cloud strategies with ISVs' core business objectives, optimizing operational efficiency and delivering long-term strategic value that directly supported their business growth.

Empowered ISVs to drive innovation by integrating advanced AI capabilities into offerings, equipping them with future-ready solutions that enhance competitiveness and foster ongoing market relevance.

Led Employment Resource Group (ERG) and Black at Microsoft (BAM) initiatives: developed and executed a successful mentor/mentee program, resulting in promotions and leading topics such as navigating change.

Work with the marketing team to develop a targeted Go-To-Market (GTM) strategy that supports partners in adopting our products, driving demand, increasing awareness, and aligning with their unique value propositions.

Optimizing Business Solutions LLC, DeKalb County, GA (Managing Director) 02/2014 – 04/2022

Led the management of multiple projects and the software development lifecycle, ensuring alignment with business objectives, on-schedule delivery, and high-quality standards. Oversaw key phases of the development process, including planning, design, implementation, testing, and deployment, while fostering strong client relationships to secure additional consultancy engagements.IT Strategy: Developing IT strategies that aligned with the organization's goals and improving processes to drive efficiency. Project examples include:

Norfolk Southern, Atlanta, GA (Senior Project Manager, through Genuent)

Led multiple scrum teams (Product Owner, Business Analyst, and technical team) implementing SAP EAM application including S/4 Hana using Scrum and SAFe Agilist methodology.

Led SAP EAM Locomotive Project (PowerNS) using SAFe Agile & Scrum, overseeing 2-3 Scrum teams to drive S/4HANA Fixed Assets and Maintenance initiatives.

Managed Agile SAP development projects, ensuring seamless integration of SAP Plant Maintenance (PM) and Asset Management modules with locomotive operations.

Facilitated Sprint Planning, PI Planning, and Retrospectives, driving continuous improvement through lessons learned and Agile best practices.

Oversaw backlog refinement and cross-team coordination, ensuring SAP EAM enhancements align with operational goals and regulatory requirements.

Applied Agile best practices (TDD, ATDD, CI/CD, Automated Testing) to optimize system performance and streamline locomotive maintenance processes.

Partnered with vendors & system integrators, driving SAP S/4HANA Fixed Assets implementation while supporting Agile transformation efforts.

360TXL Austin, TX (Senior Program Manager)

Provided advisory services, expert guidance and recommendations to CEO to help make informed decisions in various fields, such as finance, project management, and strategy.

Developed a comprehensive program strategy, defining project scopes, budgets, and timelines, and aligning them with organizational goals.

Function as the primary service representative and client point of contact. Managed and grew client relationships (Develop "Trusted Advisor" status). Identify and develop opportunities to provide new and expanded services.

Efficiently allocating resources, including labor, equipment, and materials, across multiple projects to optimize productivity and cost-effectiveness.

Identifying and mitigating potential risks and challenges that may arise during construction projects, ensuring smooth operations.

Lincoln Financial Services, Senior Project Manager, Atlanta, GA Project (through Digipulse)

Direct oversight delivery of the digital cloud Self Service online Converge (V3) insurance solution allowing customers to log on and access products, invoices, add/delete products, process payments, and generate reports.

Managed all work with project team, stakeholders, software vendors, executives to implement changes to the environment.

Utilized Agile-Waterfall Hybrid methodologies: Requirements Management, Sprint planning, Sprints Execution, Incremental Releases, Integration Testing and Go Live.

Facilitated daily scrums to manage product backlog, issues, risks, and change requests, change management initiatives, and track deliverables.

Coordinated and directed the planning and development of client Registration, Single Sign On, Landing Page, Wireframes, User Experience (UX), EDM data, ITES HUB integration requirements.

Coordinated the end-to-end testing activity to validate cutover readiness for testing: functional, integration, Regression, Performance. Reported daily test status to c-level management.

Managed multiple deployments/releases, technical deployment, full deployment, and defect fixes releases.

Provided weekly status reporting to PMO, VPs and stakeholders of the health of the projects.

DeKalb County, Atlanta, GA (Program Manager, through HCA Asset Management)

Led projects documenting DeKalb County's Capital Assets Management Policy and Procedure Manual. Conducted stakeholder interviews, analyzed current processes, and documented asset management from requisition to disposal in Oracle.

Managed multiple projects within the program to document the DeKalb County Capital Assets Management Policy and Procedure Manual.

Interviewed stakeholders in multiple business units to capture the current state processes. Analyzed the Capital Asset Management process and documented process flow from an asset requisition to the disposal of an asset within the Oracle application.

Collaborated with business unit leaders in workshops to develop the future state processes. Documented future state processes and documented opportunities for improvement within the existing business and Oracle application.

Callidus Cloud, SAP Company Senior Project Manager, Atlanta, GA Project (through Pharmlogic)

Lead project managers and IT developers in implementing content management (CMS) and learning management modules (LMS) for ADP.

Developed project plans, PMO and Business status reporting, risks and issues identification to manage the health of the project.

Facilitated Change Request as client’s requirements are updated during implementation Serving as the first point of contact for all platform-related technical issues.

Utilized Agile methodology for Sprint planning and testing in 2- week sprints increment. Facilitated daily scrums calls, creating user stories, product backlog and utilizing JIRA to document test scripts and testing status

Bramasol, SAP Company, SAP Project Manager, Atlanta, GA.

Delivered SAP RAR Pilot, integrating RAR Revenue Recognition, SAP SD, and FICO, ensuring seamless compliance and business readiness. Led SAP SD projects, managing requirements, configuration, and deployment for optimized operations.

Led SAP RAR implementation, integrating SAP SD and FICO to automate revenue recognition, ensure compliance, and enhance financial reporting accuracy.

Gathered business requirements, conducted gap analysis, and developed functional specifications to streamline revenue accounting processes.

Managed data migration, validation, and reconciliation efforts to ensure financial accuracy and minimize discrepancies.

Conducted user acceptance testing (UAT) and integration testing to validate end-to-end system functionality and ensure seamless adoption.

WC Bradley, Atlanta, GA (Project Manager through Decipher Solutions)

Managed the implementation of an SAP CRM Claim System for WC Bradley in Atlanta, enabling users to efficiently file and track product claims through the entire resolution process. Ensured seamless system functionality to enhance user experience and operational workflows.

Led the end-to-end implementation of the CRM Claim System, from planning to deployment.

Designed workflows to enable claim submission, tracking, and resolution within the system.

Collaborated with stakeholders to align system functionality with business requirements.

Oversaw testing and deployment to ensure a user-friendly and efficient claims process.

Delivered a solution that streamlined claim management and improved process visibility.

Crawford & Company, Oracle Project Manager, Atlanta, GA (through Randstad)

Directed a $20M migration to PeopleSoft ERP 9.2, enhancing financial accuracy and reporting across modules such as General Ledger, Contracts, Project Costing, and Billing, Accounts Payable and Account Receivables.

Played key roles in the full lifecycle implementation, delivering system configurations, blueprints, and process workflows for "As-Is" and "Future State" designs.

Led RICEFW customizations, facilitated workshops, and delivered functional specifications for technical teams.

Created KPIs and led weekly status meetings to monitor progress, risks, milestones, and dependencies.

Prepared project updates for C-level stakeholders, covering status, risks, and remediation plans.

Developed and executed comprehensive testing strategies, including UAT, SIT, and performance testing, ensuring project readiness.

McKesson Corporation, Senior Project Manager Atlanta, GA Project (through Kforce)

Partnered with business leads, solution manager, external vendor, and IT organization to define business needs, scope, budget estimation, schedule, implementation assumption and design solutions aligned with operational requirements. Oversee multiple ERP financial solutions for SAP Finance (FI), Controlling (CO), and Sales & Distribution (SD), Contracts.

Lead project delivery for the assigned internal project portfolios. Led workshop for fit/gap analysis, master data to source system, data conversion, integration solutions. Deployed project delivery practices to ensure projects are delivered on time, within budget, within scope, and meet project quality standards.

Led Sales & Distribution upgrade initiatives; gathered requirements, design solution, build, evaluate, and move to production.

Developed integrated master project plan, schedule and communicated plans with project team, and stakeholders to align initiatives. Validated operational readiness for deployment; configuration, build, system testing, training and support sign off. Prepared financial dashboards that communicated the program health, project status, budget, issues, and risks.

Lead multiple deployments, technical deployment, full deployment, and defect fixes releases.

TSYS, Senior Manager, Atlanta, GA Client (through Expleo) 07/2021-11/2021

Directed a team of 10 (Project Managers, Business Analyst, and technical team delivering Cloud migration projects within the banking and insurance industry.

Direct team of project managers, business analysts and QA specialists to design, configure and test solutions to migration to new notification platform.

Interface with client PMO leads to deliver projects on time, in scope deliverables and on budget. Work with cross-functional teams; client, migration team, release management to migration readiness.

Report to C-level management; weekly status reporting, budget projections, staffing, and client invoices.

Primary service representative and client point of contact. Manage and grow client relationships growth projection; identify and develop opportunities to provide new and expanded services.

The Home Depot, SAP Delivery Manager, Atlanta, GA Client (through Proven Method) 07/2016 – 02/2017

Led multiple project implementations, including SAP ECC using SAP Activate, managing budgets, planning, scheduling, change management, defect resolution, resource allocation, and deployment. Oversaw requirements, documentation, configuration, and production readiness.

Led SAP project implementations using SAP Activate, overseeing project planning, execution, and agile sprints to ensure seamless deployments.

Oversaw multiple enterprise projects, driving budget control, resource allocation, and integrated planning.

Defined functional and technical specifications, ensuring proper configuration, testing, and defect resolution for successful go live.

Implemented change management strategies, aligning stakeholders, mitigating risks, and ensuring business readiness for SAP solutions.

National Grid, Senior Manager, Finance, Atlanta, GA Client (through Wipro) 02/2013 – 09/2014

Managed project managers delivering multiple concurrent SAP IT projects on-time, on-budget using ASAP Methodology for Billing, Cash Management and Treasury with a budget of $6 M.

Led post-go-live remediation and solution implementation using ASAP methodology, addressing SAP ECC 6.0 defects across AP, AR, Banking (EBS), Treasury, and Reporting to ensure operational efficiency.

Directed cross-functional teams through the Realization and Final Preparation phases, implementing corrective actions for Payment Processing, Cash Management, and Billing while ensuring SAP best practices.

Developed and executed remediation strategies, leveraging the Blueprinting and Testing phases to analyze root causes, defining scope, and implement functional and technical solutions through configuration and WRICEF enhancements.

Implemented system stabilization measures, utilizing the Go-Live and Support phase to mediate ongoing issues, enhance system performance, and provide user training for sustained operational improvements.

Education

Master Certificate in Enterprise Resource Planning (SAP ERP)

Georgia Southern University

Master of Business Administration (MBA)

Nova Southeastern University

Bachelor of Business Administration (BBA), Management

Central State University

Training and Certifications

PMP Practitioner Project Management Institute

Certified Scrum Product Owner Scrum Alliance

Certified Scrum Master (CSM) Certification Scrum Alliance

Certified SAFe Agilist Scrum Alliance

Graduate Cloud Computing for (Google Cloud, AWS, Azure) University of Texas

Enterprise Resource Planning (ERP) Master Certification – Georgia Southern Univ

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