General Manager / Hospitality Director
Resume:
Restoration Hardware
Responsible for top to bottom Leadership.
Everything from hiring and training, to floor
management, to P&L control.
During tenure, grew the business from 5.2m to
7m revenue. Bottom line was also negative, and
finished at 3% in the black.
Hired and retained exceptional associates, some
of whom are now managing at other locations
across the country after being promoted from
within on my recommendation.
Decreased beverage COGs from 25%+ to under
19% consistently, with no liquor being sold on
premises.
Hospitality Leader 2017 -2021
Laurel Canyon Ventures
Head hunted from a local competitor to set up a
new concept called “Bob’s Cafe” in direct
competition with Bills, a large brunch cafe chain
in London.
Set up and run the flag ship location in Muswell
Hill. Hiring, training, promoting, coaching and
growing the team were daily duties.
Project was so successful, I helped set up two
new locations.
One of my key successes was forming
relationships with local business, driving revenue but also opening up opportunities for
collaborations.
Assistant General Manager 2015 - 2017
EMPLOYMENT HISTORY
OLIVER
COX
HOSPITALITY
PROFESSIONAL
PERSONAL PROFILE
I am a driven and determined
Hospitality Professional with a
proven track record, striving
for quality in every single
detail. I do not take no for an
answer and believe to be
relevant in todays industry, a
business should be constantly
self-critiquing and iterating.
There is no such thing as
staying the same. Business
comes first, but having a
positive fun environment to
work in is something that I
strive for when I think about
building my team. I truly
believe delivering a first class
service to my team will ensure
a first class service to our
guests.
CONTACT INFORMATION
*******@*******.***
linkedin.com/in/olivercoxhospitality
City Winery Pittsburgh
General Manager 2023-Present
The success we achieved in Chicago gave me
the opportunity to open two new locations with
City Winery.
Working in tandem with the Directorship team,
we became the most profitable location in the
company, along with the best review scores in
City Winery history.
City Winery Chicago
Service Director 2021-2023
Working alongside the General Manager, I
assumed responsibility for the entire FOH
operation.
With no foundations, I personally created a
culture of positivity and inclusivity, directly
resulting in increased bottom line and positive
guest sentiment.
Upon receiving my feedback, City Winery rolled
out a complete new menu, company wide.
Contact this candidate