Customer Service Chef De
Resume:
Yassine
MOSTARHFIR
PROFESSIONAL OBJECTIVE
*****************@*****.***
Maroc
Experienced professional in the hotel and catering industry, looking for a challenging position in a dynamic environment. With my expertise in team management, customer service and versatility, I want to actively contribute to the success of the company while developing new skills. SKILLS
Management and Organization: Experience in
service management, recruitment and team
development.
Customer Service: Proven skills in hospitality
and customer service.
Technical Skills: Adobe Fluency
Illustrator, Adobe Photoshop, Microsoft
Office, Windows.
Versatility: Ability to manage various roles
and work in a variety of environments.
Languages
Arabic French English
WORK EXPERIENCE
Call Centre – Customer Representative
October 2020 – Present
Respond to incoming calls and messages, provide solutions to customers and resolve their issues.
Manage demand and provide fast and efficient customer service.
Manage the bank accounts of a client portfolio. .
Carry out prospecting actions to bring new customers to the company. Lotus Garden Restaurant – Chef de Rang
2019 - 2020
Supervise and coordinate service teams.
Manage reservations and optimize the quality of customer service. Riad Monceau – Chief of Staff
2018 - 2019
Welcome and serve clients with professionalism.
Manage room operations and coordinate activities with the kitchen. Yassine
MOSTARHFIR
*****************@*****.***
Maroc
Hôtel Le Caspien – Chef de Rang
2017 - 2018
Organize the catering service and ensure it runs smoothly.
Train new employees and manage team schedules. Sun7 View Restaurant Group – Assistant
Manager2013 - 2017
Assist in the daily management of the restaurant.
Manage inventory and coordinate team activities. Sun7 View Restaurant – Chef de Rang
2012 - 2013
Manage in-room service and ensure customer satisfaction.
Train new servers and ensure service organization. Amphitrite Hotel – Server
2011 - 2012
Provide high-end customer service in a hotel environment.
Manage orders and payments.
Training
Data-Driven Certificate Use of data to inform decision making Institut 2IP, Marrakech
2024
Diploma of Hotel Technician
Specialized Institute of Applied Hospitality Technology, Mohammedia, Morocco 2011 - 2013
High school diploma
High school Doha, Marrakech, Morocco
2009 – 2010
Yassine
MOSTARHFIR
*****************@*****.***
Maroc
INTERESTS
Reading
Fitness
Music
Contact this candidate