Sr Loss Mitigation Specialist

Valerie C Wilson

*.***.******@*****.*** • 843-***-**** • Lake Wylie, SC

EDUCATION

Coker College, Hartsville, SC

**/****

Bachelor's Degree in Psychology and Criminology

PROFESSIONAL SUMMARY

Experienced supervisor skilled in leading and guiding team members to successfully complete projects within designated timelines. Proficient in assigning tasks, training employees, and implementing company procedures to ensure smooth operations. Exceptional communication and listening skills foster effective collaboration and problem-solving. Demonstrates strong leadership qualities and a clear vision, motivating teams to consistently achieve set objectives and meet organizational goals. Pragmatic problem solver, superior interpersonal skills, capable of resolving multiple and complex issues. Successful leadership style that empowers team members by making them a part of the decision-making process and enables both individuals and organization to meet their unique goals.

PROFESSIONAL EXPERIENCE

Roundpoint Mortgage Servicing LLC, Fort Mill, SC

10/2024 - Current

Loss Mitigation Sr. Specialist

Manage and reconcile ad-hoc reporting, manage daily reports to ensure timely creation and post marking of loss mitigation letters as required to maintain company, state, and federal compliance ● Research and pull loan data for manual letters as needed to maintain compliance standards and SLAs ● Perform quality reviews of loss mitigation letters to ensure workout option data is true and accurate prior to being mailed to the borrower ● Identify exceptions to the loss mitigation process and root cause the related issue ● Partner with Investor Reporting on reporting inconsistencies between the company system and agencies ● Responsible for end-to-end activities as it relates to Homeowners Assistance Funds (HAF), and future variations of state assistance ● Participate in UAT testing as necessary ● Assist with the completion of annual agency audits (FHLMC and FNMA STAR) ● Manage all servicing acquisitions and releases and effectively communicate with servicers, internal departments, and senior leaders ● Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence ● Develop, revise, and maintain company policies. procedures, and regulatory changes in accordance with both internal standards and external regulations ● Perform related duties as assigned by the supervisor

Roundpoint Mortgage Servicing LLC, Fort Mill, SC 07/2020-10/2024

LM Settlement Supervisor - Closing

Provide day-to-day supervision of the Mortgage Loan Closers, and provide prompt, constructive feedback regarding performance of the assigned duties ● Work to ensure that the workload is allocated in a manner that promotes a high level of customer service, efficiency, accuracy and timeliness ● Manage the closing workflow pipeline according to volume and/ or need to confirm SLA's (service level agreements) are being met ● Manage and reconcile ad-hoc reporting, manage daily reports to document vendors to ensure timely creation of modification agreements ● Implement timely updates for investor applications, ensuring accurate reflection of modification terms ● Monitor the quality of loans closed in order to provide training when needed ● Work closely with Quality Control, Underwriting Managers, SPOCs, and Processing to address any issues as they arise ● Contribute ideas to minimize potential problems on upcoming loan files ● Conduct performance evaluations, to include making hiring, termination, and disciplinary recommendations ● Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows ● Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks ● Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence ● Pioneer adoption of new technologies that streamline tasks and enhance productivity across team ● Execute the implementation and management of third party vendor applications in accordance with company compliance guidelines and standards ● Develop, revise, and maintain company policies. procedures, and regulatory changes in accordance with both internal standards and external regulations

Roundpoint Mortgage Servicing Corporation, Fort Mill, SC

06/2019-07/2020

Records Management Supervisor

Supervised staff in the Records Management Department and Mailroom to include: prioritizing and assigning work, ensuring employees follow policies and procedures, conducting performance evaluations, and making hiring, termination, and disciplinary recommendations ● Oversaw the storage, backup, reproduction, maintenance, disposition, and protection of all records ● Assisted in the development of policies and procedures related to records management, ensuring that they were consistently updated in line with industry best practices. ● Ensured records are accessible and destroy or archive records when needed ● Confirmed company and state laws/regulations are followed pertaining to document storage and warehousing ● Handled requests for information and documentation from internal and external clients ● Enhanced staff productivity, providing ongoing training in records management software, tools, and procedures. ● Conducted appropriate research and make recommendations regarding appropriate external partnerships ● Executed the implementation and management of third-party vendor management in accordance with company compliance guidelines and standards ● Completed other duties and responsibilities as needed for business needs

Roundpoint Mortgage Servicing Corporation, Charlotte, NC

10/2018-12/2018

Interim QA Supervisor - Closing

Supervised two onshore and three offshore Closing reps and assisted offshore Supervisor ● Facilitated trainings to educate staff on policy and procedural adjustments, utilizing written as well as verbal methods ● Managed Closing Pipeline Report to ensure Roundpoint and Client compliance guidelines were met in regards to perm mod docs sent/received from borrower, mod docs sent for recording, final title policy issued, rectifying county rejections ● Assisted with Clarifire Platform Implementation to include training of onshore and offshore reps of how to use the platform and emphasize importance of accurately completing tasks within the platform to ensure proper workflow ● Implemented changes for closing procedure, processes, and settlement quality checklist ● Assisted with client loan mod research and escalations to rectify any potential outstanding issues ● Assisted senior management with loan audit findings, rectify or rebut findings with proper notation and supporting images (i.e MERS audits, FHLMC audits, FNMA Star, etc.)

Roundpoint Mortgage Servicing Corporation, Charlotte, NC

05/2016-06/2019

Loss Mitigation QA Specialist II

Assigned and distributed work to the team ● Compiled data/research to send to upper management, attended manager meetings in manager's absence, delegated and confirmed completion of escalated tasks, oversee departmental projects, and trained new hires and internal transfers ● Reviewed, Analyzed, and Approved/Rejected trial and modification agreements for accuracy of terms and government/organizational compliance ● Reviewed deed of trust, note, and title to ensure accuracy of information located on agreements sent to borrowers ● Executed and notarized modification agreements on behalf of company ● Reviewed documents, system coding, and notes in their entirety to refer loans to cash settlement to complete post-closing system changes ● Reviewed Closing Pipeline Report daily to ensure loans meet SLA and follow up when needed ● Point of contact for document and title vendors to ensure timely creation and recordation of modification agreements ● Mitigated financial and corporate risk in the event of document and/or recording error ● Performed in-depth analysis and research for team assignments, LM Department initiatives, and investor requirements ● Completed test scripts and provided testing results for Clarifire platform to its reps and senior management (i.e FNMA Star, Loan Service Transfers) ● Contributed to continuous improvement initiatives by providing constructive feedback on software design and functionality during review meetings. ● Employee of the Month November 2016, July 2017, September 2018, January 2019 – All In, All Win Spirit Award July 2017, January 2018, September 2018, December 2018 – Loss Mitigation Top QA Producer July 2017, April 2018, September 2018

PROJECTS & EXTRACURRICULAR

Certifications

South Carolina Notary Public

Licensed NMLS Officer

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