Customer Service Specialist

STELLA ESPERANCE UNGWA FRENCH BILINGUAL CUSTOMER

SERVICE SPECIALIST

CONTACT Phone: +63-939******* Address:104B, Cypress Towers Condominium, C5 Email: *************@*****.*** Brgy Road, Diego Silang St.,. Ususan, Taguig City PROFESSIONAL SUMMARY

A dedicated and customer-oriented professional with a strong background in biomedical sciences and extensive experience in customer service and sales. Proven ability to manage complex situations and deliver exceptional service in multicultural environments. Fluent in French and English, with strong computer literacy skills. PROFESSIONAL Medical Assistant - October 2018 – February 2020: Hôpital provincial General de référence de Bukavu d, Bukavu, EXPERIENCE Democratic Republic of Congo

Attended to patients, providing general medical care and interventions Conducted regular check-ups and assisted in various medical procedures Customer Service Representative and Sales Advisor - April 2020 – October 2022 Vodacom Congo, Bukavu, Democratic Republic of Congo Responded to customer inquiries via phone and email regarding subscriptions, warranties, and money transfers

Delivered exceptional customer service and resolved cases effectively Proposed new products and services to enhance customer experience Conducted troubleshooting for phones and other devices Followed up with customers to ensure complete resolution of issues EDUCATION Bachelor's Degree in Biomedical Sciences: October 2013 – July 2020: Université Catholique de Bukavu, Bukavu, Democratic Republic of Congo High School Diploma, Major in Biochemistry - September 2006 – July 2012: Institute Kalundu, Uvira Bukavu, Democratic Republic of Congo

Excellent customer service skills developed at Vodacom SKILLS Proficient in Salesforce for case management Strong problem-solving abilities; adept at handling difficult customers and complaints Capable of working independently and under pressure Effective team player in diverse cultural settings Native French speaker; fluent in English

Computer literate (MS Word, Excel, PowerPoint, etc.) REFERENCES Jean-Paul Mitima Zagabe Jocktheel Kaiba Customer Care Team Lead, Hubwoo.com Cloud Tech Support Analyst, Accenture Mobile: +639**-***-**** Mobile: +639*********

Email: ********@*****.*** Email: *********@*****.*** Done in Manila on February 28th, 2025