Customer Service Representative

Oris, Gijette Alfaro

Mobile Phone: +63-977-***-****

Home Phone: N/A

Email: *************@*****.***

Home Address: Blk 11 Lot 60, 101 Simplicity St., Pagsinag Place West, Naic, Cavite

Dear Sir/Ma'am:

I would like to express my intention in applying for the position I have seen in your advertisement online. I believe that I have the experiences I had from the previous companies I have worked so I can apply those skills I had to perform and finish the tasks well.

And if given a chance, I will be looking forward to further discuss my application by way of an interview.

Thank you so much and God bless.

Sincerely,

Gijette A. Oris

Gijette Oris

Mobile Phone: +63-977-***-****

Home Phone: N/A

Email: *************@*****.***

Home Address: Blk 11 Lot 60, 101 Simplicity St., Pagsinag Place West, Naic Cavite

Based on the experiences and previous companies I have worked as stated below, I have accomplished the tasks I have been given and went above and beyond to better help out the company to provide better customer service and experience.

Skills

Phone and Email Management

Critical thinking

Effective in Oral and Written English

Minor editing

Microsoft (Word, Power Point, Excel)

Experience

Transcom, Pasig City - Feb 2020 - Jan 2023

Promo Assist

Providing Information Regarding Current Promotions

Assisting Customer to register their new phone

Preferred Customer Associate (Tier2)

Coordinating via calls and emails to our executive clients at an International logistic company

Assisting Preferred customer with parcels on hold in customs

Helping Clients contact access points, warehouses and sorting facilities to track parcel status

Process retrieval request for abandoned parcels

Alorica, Centris Q.C. - Sept. 2019 – Dec. 2019

Customer Service Representative (Chat Support)

Providing billing information Via Chat

Process payment arrangement

Accept payment for monthly bills

Assisting customer to process upgrade

Teleperformance, North Edsa - Oct. 2018 - March 2019

Customer Service Representative Providing billing information

Creating customers Profile

Process payment arrangement

Accept payment for monthly bills

Assisting customer to process upgrade

M2 Fabrication, EPZA Rosario, Cavite - Jan 2014 - Apr 2014

Office Staff

Coordinating with suppliers

Planning for daily production

Issuing gate pass

Accepting Materials deliveries

Daily, Weekly and Monthly inventory

Chic-Boy Restaurant, Baguio City - Feb 2012 - July 2012

Stock Clerk

Coordinating with suppliers

Accepting commissary

Distributing stocks

Daily, Weekly and Monthly inventory

Daily, Weekly and Monthly Report

HRD Singapore PTE Ltd., EPZA Rosario, Cavite - Apr 2007 - Sep 2007

Office Staff

Analyzing floor plan from the blue print

Computing the area of the floor plan

Choosing the correct vent and Installing ventilation for every room

Virtual Video Net Inc., New Manila, Q. C. - Apr 2004 - Sep 2004

Customer Service Associate

Accept payment

Creating customers Profile

Suggest what movie to rent

Provide the synopsis to customer

Montec International Corp., EPZA Rosario, Cavite - Apr 2002 - Mar 2003

Production Clerk

Meeting with the Boss

Coordinating with suppliers

Planning for daily production

Issuing gate pass

Accepting Materials deliveries

Daily, Weekly and Monthly inventory

PROS Transformer Inc., EPZA Rosario, Cavite - Jan. 2001 - Mar 2001

Preparatory Operator

Preparing the materials to be use for production

Education

Lyceum Northern Luzon 2000 - 2002

Mass Communication Major in Broadcasting

Cavite National Highschool 1995 – 1999

Juan Felipe Elementary School 1989 - 1995

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