Customer Service Call Center

NATALIE NICHOLS

Abilene, TX

817-***-**** *******.**********@*****.***

Professional Summary

-Over 10 years 911 operator, emergency dispatch; Police, Fire, EMS & County

Jailor in county corrections

-Over 20 years customer service in various fields

-4 years call center

-Over 10 years finance collections, management & supervision

-Over a year working with mentally & physically challenged individuals

Experience

New Horizons - Child Development Specialist/Direct Care Staff

November 2024 - March 2025

-Plan, supervise, and assist your assigned group of children with nighttime needs

RnR Tire Express - Account Manager

March 2024 - October 2024

-Primary duties revolved around contacting customers with expired rental agreements, understanding their needs & working to maintain or re-establish their accounts

-Review & sign rental agreements with customers

-Demonstrate diligence, urgency, impartiality & consistency in managing accounts

-Communicate effectively with customers, listen to their needs & concerns

-Find solutions to maintain or regain their business

-Take cash payments in person & credit card payments over phone

-Promote excellent customer service

Integrated Community Service - Live-in Direct Support Caregiver/Direct Care Supervisor

Live in Caregiver, May 2023 - March 2024

-Assistance with grooming, toileting & any other needs of clients

-Meal preparation & mealtime monitoring

-Administer medications

-Supervision of any activities of clients

-Specialized documentation

Direct Care Supervisor, October 2022 - February 2023

-Oversee caregivers, ensuring quality care delivery while following protocol in multiple group homes

-Managing schedules, recruit & train staff while providing support as needed

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-Monitor quality & safety of care provided, addressing any issues

CSL Plasma - Team Lead Donor Screener

February 2023 - May 2023

-Conduct registration procedures to verify a donors suitability for plasma donation -Perform health screenings; taking vital signs & obtaining samples for hematocrit & protein level checks

-Ensure all procedures were in accordance with CDC

MCM Elegante - Maintenance

May 2022 - October 2022

-Updating bathrooms at the hotel; demoing out bathtubs, removing & replacing tiles, grout & caulk

-Other minor things as assigned

Delek - Assistant Manager

October 2020 - April 2021

-Responsible for daily operations & success of the store while providing excellent customer service

-Ensuring cleanliness of store & keeping well stocked

-Assisting Manager with various other tasks

-Handle financial transactions accurately & ensure cash balanced daily

-Daily reports

National Law Enforcement Communications Center (NLECC)/United States Postal

Inspection Service - Emergency Dispatch

October 2017 - May 2019

-Provide alarm monitoring, radio dispatch and emergency telephones

-Coverage for the National Law Enforcement Communications Center

-Conduct external Law Enforcement intelligence database inquiries

-Operates and monitors the network for all Inspection Service

-Radio/telephone service field units and coordinates first responder notifications

-Monitors and process facility security alarms, all over the US, by receiving and providing appropriate notifications and follow-up

-Knowledge of Standard Operating Procedures (e.g. bomb threats, in progress calls, etc)

-Interact with Communications Center Operation Specialist, leads, dispatchers -Held Government secure sensitive level for NLECC

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Diboll Police Department - 911 Operator, Police & Fire Dispatch

April 2012 - September 2017

-Multi-task; 911, phones, officers, public and radio traffic

-Answered and dispatched 911 calls and customer calls appropriately

-Assisted officers with information requested through National Crimes Information Center and other available avenues to Law Enforcement information

-TCIC/NCIC entries, clears and verifications

-Assisted the public with complaints and other needs

Contact this candidate