Customer Service Representative
Resume:
De’Nisha Jordan
Jacksonville, FL
***********@*****.***
Profile: Energetic Customer Service Representative and Administrator with Data Entry experience and over 10 years experience in a fast paced environment. I have a proven track record in resolving complex customer issues and finding workable solutions. The ability to enter customer information while actively listening to the customers needs. My strong sense of urgency coupled with in-depth product knowledge and ability to analyze and correct data, promotes customer satisfaction and improves customer loyalty.
Summary of Qualifications: Strong organizational skills and has the ability to balance a variety of tasks simultaneously.Superior customer service skills with excellent telephone etiquettes Comprehensive knowledge of Microsoft Office programs. Attention to detail, excellent planning, organizing and time management skills. Extensive knowledge of handling administrative and clerical tasks. Hands on experience in soliciting payments from delinquent accounts. Experience with transferring error free information on to spread sheets, analyzing data to input correct information. Relevant Experience:
Customer Service Representative/Administrator
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Built a rapport with customers and proposed different products and services based on their needs. Communicated effectively with customers from diverse backgrounds. Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products. Perform filing of daily paperwork and order office supplies as required. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Compute, record, and proofread data and other information, such as records or reports. Collector/Sales
Call owners of delinquent accounts on a monthly and weekly basis to solicit payments. Develop strategies to achieve all debt collection activities. Solicit payments from accounts through phone calls and in person. Evaluate information and data through questioning, probing, reasoning and research to make effective decisions. Advise customers of necessary actions and strategies for debt repayment. Warehouse Associate:
Received orders and unloaded packages from the truck and stored them properly in the warehouse. Operated warehouse machinery and maintained warehouse supply. Set up machinery and ensured all production materials are available. Operated and monitored equipment and replenished materials as needed. Organized and secured stored materials such as bales, super sacks, boxes and pallets. Delivery Driver CSR:
Making sure customers orders are fresh, hot and correct for delivery, delivering all food orders in a timely manner, taking payment for deliveries and making sure customers are satisfied with their delivery. General laborer:
taking jobs assignments from different vendors and making sure all duties are performed in a timely manner
Construction Laborer:
readying site for daily assignments, cleaning construction site after work day, picking up and delivering supplies jobs and orders, cleaning demo properties. Flagger:
preparing roads for construction work including: milling and paving streets making sure traffic is flowing in the correct direction as to avoid accidents
Placing and removing cones to direct traffic.
Warehouse Picker, Packer:
Picking, packing, and adding shipping labels for items to be shipped to the correct destination, Using a scanner to make sure all orders have the correct amount and items to be shipped. Employment History:
2024-2024 HDSupply, e-Business CSR
2022=2023 Labor Now. Cook, Cashier, Parking attended 2022-2022 Valor Intelligent processing Llc Csr, Data Entry 2021-2022 Dajis Construction Inc Admin,Payroll, delivering materials, construction Laborer 2021-2021 Fanatics, Picker, Packer Seasonal work
2020-2021 People Ready, Flagger/ road work
2018-2020 Dajis Construction Inc., Construction laborer 2017-2018 People Ready, General laborer
2016-2017 Pizza Hut, Delivery Driver Csr
2015-2016 Sodexo, Facility Maintenance
Education
Jean Ribault High School High School Diploma Jacksonville, FL
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