Customer Service Inventory Management

NELROY THOMAS D’COSTA

Location:Goa, India Mob. No.:+91-703******* Email id: ******.**********@*****.*** Nationality : Indian Date of Birth : 02 October’95 Marital Status : Single Sex : Male Languages known : English, Hindi, Konkani and German Passport No.: R6749359

Indos No : 18AL6703

Visa

USA C1/D Visa - Valid till 09 Dec’26

Education

Hotel Management from Agnel

Institute of Food Crafts and

culinary Sciences, Verna, Goa,

India

HSSCE from Fr. Basilio Andrade

Memorial HSS, Majorda, Goa,

India

SSCE from St. Jude’s High

School, Betalbatim, Goa, India

Achievements

Qualified for Top 16 at

World Class Cruise 2023

Won 2nd place in Mixology

(AIFCCS)

Awarded Letter of

Appreciation for sorting

Quick Training Topic

Manuals at Dona Sylvia

Resort, Cavelossim Goa.

Certifications

Servesafe

National Restaurant Association on

29 May’22

BarSmart

By Pernod Richard USA on

23 April’22

Certificate in German

Language

from January – February’15

conducted by Indo German

Friendship Society

Key Skills

Mixology Cocktail Preparation

Customer Service Written and verbal

communication Adaptability

Cash handling Inventory

management and stock ordering

knowledge of premium brands and

beverage trends Health and Safety

regulations compliance Training and

mentoring Jr Bar tenders

Multitasking Time management

Professional Summary

Dynamic and customer-focused bartender with 6+ years of experience working in high-end environments, including luxury cruise ships and five-star hotels. Adept at mixing, garnishing, and serving drinks while maintaining exceptional service in fast- paced settings. Skilled in inventory management, menu design, and team leadership. Proven ability to develop rapport with guests and deliver memorable experiences while ensuring a clean and safe bar environment.

Professional Experience

Proprietor- El Cartel ( Food Cart) 15 Nov ’24 - Present

• Managed all aspects of business and daily operations.

• Designed menus and drinks catered to customer preferences.

• Developed marketing strategies to attract and retain customers.

• Ensured hygiene and cleanliness and health standards.

• Prepared and served food in a face paced environment.

• Engaged with the locals and maintained relationship with the customers.

Bartender - VIRGIN VOYAGES (SCARLET LADY) 04 May’24 to 20 Oct’24

Prepared alcoholic and non-alcoholic beverages for bar and restaurant patrons.

Interacted with customers, took orders, and served drinks and snacks.

Assessed customer needs and preferences, making tailored drink recommendations.

Mixed ingredients to prepare cocktails and presented the bar menu.

Checked customer identification to ensure legal drinking age compliance.

Restocked and replenished bar inventory and supplies.

Ensured a high level of guest service, maintaining a guest-focused approach.

Complied with all food and beverage regulations

Bar Server - VIRGIN VOYAGES (RESILIENT LADY) 15 Aug’23 to 2 Feb’24

Acted as bartender in a fast-paced environment, maintaining drink quality.

Served drinks and food, assisting the bartender with inventory management.

Cut garnishes and maintained cleanliness at the bar.

Took orders and processed payments in a timely manner.

Bar Server - VIRGIN VOYAGES (VALIANT LADY) 30 Oct’22 – 14 May’23

Served drinks and food, assisted with inventory, and prepared garnishes.

Maintained a clean bar area, processed payments, and provided excellent guest service.

Pool Service Attendant

VIRGIN VOYAGES (SCARLET LADY) Jan 2022 – 08 July 2022

Provided drinks to guests at the pool area and maintained cleanliness.

Took drink orders, assisted the bar, and ensured a positive guest experience.

Delivered outstanding service to "sailors" in a high-energy environment.

Bartender - Beleza by the Beach 15 Mar’21 – 22 Oct’21

Delivered high-quality service, adhering to local and national liquor laws.

Mixed and served drinks following standard recipes and took orders promptly.

Processed cash and credit card transactions with accuracy.

Maintained a clean and safe environment for both guests and staff.

Assisted with inventory management and control. for guests and team Courses

-STSDSD

-PST

-FPFF

-EFA

-PSSR

-PSF

Reference

Name : Danny Judge

Designation : Assistant Beverage

manager at Virgin voyages

Contact No. : +44-791*******

Deck steward (promoted to Bar waiter)

Aida cruises

Provided deck chairs, towels, and other services to guests on open decks.

Assisted with beverage services and ensured cleanliness of deck areas.

Served drinks in pool areas and supported bar operations.

Bartender - Alila Diwa Goa 4 Jan’19 – Mar’19

Took and relayed food and beverage orders, ensuring guest satisfaction.

Handled complaints and concerns professionally and promptly.

Provided product knowledge about food and beverages to guests.

Practiced responsible alcohol service and reconciled cash with total sales.

Bartender - Park Hyatt Resort & Spa 05 Jun’17 - 18 Sept’18

Provided high-quality service and mixed drinks based on guest preferences.

Processed payments and maintained a clean and safe work environment.

Assisted with inventory control and bar setup.

Training (Multiple Departments)

The Westin Mumbai Garden City 1 Oct’15 - 28 Feb’16

Completed training in multiple departments: Kitchen, Food & Beverage, Front Office, Housekeeping.

Gained experience in guest service, food safety, and department operations

Food & Beverage department Trainee

Park Hyatt Resort & Spa 18 Dec’14 - 06 Jan’15

Assisted with inventory control, bar operations, and food service.

Maintained a safe and clean work environment, ensuring guest satisfaction. Additional work experience

Globe in glass

Serendipity events

BRICS

Sunburn music festival

India fest

29 Aug’19 – 17 Jun’20

Contact this candidate