Customer Service Assistant Manager
Resume:
dorothy mallory
Lima, OH *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Residential Counselor
We Support-Dayton, OH
February 2023 to May 2024
Social advocate for we support organization, helping women in crisis with children providing counseling emotional support. We also have a commitment to making sure everyone is safe and in a loving environment answering phones doing intake follow up appointments. Resident health aid
The Wyngate Senior Living Community-Lima, OH
July 2022 to December 2022
Asset with daily living needs, assistance with meals, dressing,bathing, night time care, over all need Housekeeping
LIMA CONVALESCENT HOME FOUNDATION-Lima, OH
February 2022 to June 2022
Cleaning rooms mopping and vacuuming changing trash and a Lil other stuff just to help out Health Care Aide
Hillcrest Commons-Pittsfield, MA
February 2018 to April 2019
shadow aid help CNA WITH CARE AND FEEDING ALSO HELP WITH CHANGING .AND OTHER NEEDS Assistant Manager
ARBYS-Lima, OH
May 2018 to December 2018
HELP RUN STORE AND TRAINE THE EMPLOYES ALSO MAKE BANK RUNS,DEPOSITS AND HIRE. Factory Worker
PRECISION THERMOPLASTIC COMPONENTS-Lima, OH
June 2013 to March 2016
ASSEMBLE BOTTELS AND STUFF
Shift Manager
Taco Bell-Cincinnati, OH
June 2006 to February 2009
MAKE BANK DEPOSITS, RUN EVERY SHIFT, TRAINE AND MAKE TRUCK ORDERS.OPEN AND CLOSE STORE Education
Lima Alternative - Lima, OH
August 1995 to June 1998
Skills
• Home Care
• Shift Management
• Assistant Manager Experience
• Cleaning Experience
• Food Safety
• Laundry
• Cooking
• Food Preparation
• Senior care
• Caregiving
• Alzheimer's care
• Dementia Care
• Nursing
• Cashiering
• Customer service
• Meal Preparation
• Patient Care
• Food Handling
• Grocery store
• Management
• Customer service
• Leadership
• Cash handling
• Shift management
• Supervising experience
• Budgeting
• Training & development
• Sales
• Assisted living
• Nursing home experience
• Computer literacy
• Communication skills
• Retirement home
• Direct sales
• Store management
• Typing
• SharePoint
• Quality control
• Home health
• Security
• Conflict management
• Analysis skills
• Sales management
Certifications and Licenses
CPR Certification
Certified Medical Assistant
Licensed Clinical Social Worker
Assessments
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Cooking skills: Basic food preparation — Completed August 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Completed
Security guard skills — Proficient
February 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Cleaner fit — Proficient
July 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Retail customer service — Completed
May 2023
Responding to customer situations in a retail setting Full results: Completed
Front desk agent (hotel) — Completed
May 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Home health aide skills — Proficient
April 2024
Providing care to patients in a home setting
Full results: Proficient
Home health aide skills — Proficient
April 2021
Providing care to patients in a home setting
Full results: Proficient
Food service: Customer situations — Proficient
May 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Inside sales — Proficient
May 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
IAM A HARD WORKER JUST MOVED HERE TO START OVER ..HAVE MANY YEARS WORKING WITH THE PUBLIC IT BRINGS OUT THE SMILE I SHARE EVERY DAY.
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