Customer Service
Resume:
Luciana Zayas
“Dare to dream, work to achieve.”
**** * ******** ** ************, Pa
**************@*****.***
EXPERIENCE
Steak & Shake, 2573 Frankford Ave, Philadelphia, PA 19125-
Cashier
June 2019 - June 2023
• Provide hospitable service to all guests following Steak n Shake's steps of service
• Maintain guest sensitivity
• Take orders and accurately key them into the POS system
• Prepare and deliver drinks and other menu items in an expedient manner
• Process cash, credit and coupon transactions quickly Stock, restock. clean and sanitize the counter/cash area Maintain safety and security procedures as required
• Maintain uniform standards at all times
• Maintain Company policies and standards at all times
• Complete any and all other tasks as assigned
Save A Lot, 701 W Lehigh Ave
March 2024 - July 2024
Accountabilities
• Maintain schedule adherence and timeliness
• Operate a cash register efficiently and perform checkout procedures at or above expected performance standards including, but not limited to, minimum transaction time per item rate and accurate handling/counting of cash, EBT, debit cards, credit cards, WIC Vouchers, Gift Cards and coupons. Follow all check-out and cash handling procedures and policies.
• Consistently meet or exceed the company standards involving the handling, stocking, and the maintaining of grocery, frozen, dairy, smoked meat, and all perishable products.
• Assist with unloading delivery trucks. Stock product on platforms, shelving, peg hooks and in baskets or refrigerated cases as needed. Handle power and non-powered equipment and hand tools to move stock as needed after properly trained.
• Retrieve carts from the parking lot.
• Maintain excellent store conditions.
• Maintain a safe and clean working environment. Complete cleaning duties as assigned, including floors, windows, display cases, shelves, register area, backroom, restrooms, parking lot, and other fixtures.
• Provide excellent customer service, which includes but not limited to, communicating in a friendly/courteous manner.
• Assist store management in training other store employees.
• Maintain proper rotation for dated and undated products.
• Ensure products have price tags/signs and are displayed per company guidelines.
• Protect company property, funds and merchandise at all times.
• Properly display, trim, package, and fill authorized fresh produce.
• Assist Fresh Meat personnel as needed. Duties may include but are not limited to wrapping packages, using scales to weigh & tag products and stocking meat packages as needed.
• Performs other duties, including working in other areas of the store, as assigned.
Wing Stop, Broad st - Cashier
May 2022 - November 2022
• Cleans and stocks customer eating area(s), work stations, and equipment
• Greets all customers with a smile and friendly greeting and follows all HMSHost customer service policies and procedures
• Maintains a solid knowledge of product and services available in unit
• Transfers supplies and equipment between storage and work areas
SKILLS
• Great Customer Service Skills
• Problem Solving Skills
• Quick Thinker
• Creative
CERTIFICATES
• FEMA: Emergency
• Management Institute
• Nemis HMGP System.
• Overview and Startup
• Blue Campaign Disaster
• Responder Training
• EBD Overview (U.S. National)
• ASD Overview (U.S. National)
• ADHD Overview (U.S. National)
Contact this candidate