Contact Center Damage Prevention
Resume:
JAMES D. MANISCALCO
I am an accomplished leader in the damage prevention
industry, and am very grateful to have served as CEO of Colorado 811 for 31 years. I like to work in a fast-paced style and am relentlessly dedicated to my job. My drive and natural ability to lead propelled me to the forefront of the industry. Under my guidance, I developed a world-class contact center and a team of staff that was fostered with values of teamwork, integrity, loyalty, and dedication.
PROFILE
J.D. Maniscalco is widely
recognized as a leading
proponent of damage prevention
domestically and internationally.
He has traveled extensively to
promote the One Call vision,
delivering presentations in Brazil,
Canada, Peru, and England. He
has held key positions in the
industry, including serving as the
Chairman of the One Call Systems
Data Collection Committee, a
founding member of the Common
Ground Alliance (CGA) Data
Collection & Evaluation
Committee, and serving as a
board of director representing
one-call centers. Under his
leadership, CO811 introduced the
country's initial Damage Reporting
system that employed a
standardized data-gathering
procedure to establish a pipeline
for data analysis, storage, and
insights. This system helped CO811
detect patterns and variations in
damage incidents and propose
amendments to Colorado's laws.
EXPERIENCE
Utility Notification Center of Colorado DBA Colorado 811 - CEO / Executive Director
06/91–09/22
I lead the company's overall vision, strategy, and direction. Focused on building a state-of-the-art contact center headquarters and a world- class team laser-focused on safety for all Coloradoans. Addressing all facets of the company; finance, damage prevention, technology, and innovation. A trendsetter in the damage prevention industry.
- Experience working with legal and other experts to develop and implement compliant solutions.
- Several years as the chair of One Call Systems International
(OCSI) - A special sub-committee of the Common Ground Alliance (CGA)
- CGA Board Member - One Call category director (6 years)
- Data committee chair (7 years)
- Played a pivotal role in the acquisition of the three-digit national phone number “ 811”
- Played a key leadership role in the formation of One Calls of America (OCOA) - An international consortium of one call centers (25 years)
- Large capital asset purchases & negotiations for economies of scale with large technology capital purchases.
Data Systems Support - Owner
02/1985-05/1990
Install computer systems and ongoing I.T. support to the Colorado judicial sector, district attorney, the Denver mayor’s office, and Denver county courts.
ACHIEVEMENTS
I have received numerous accolades throughout my professional career. I adopt a progressive and confident mindset when considering future endeavors. A notable trait of mine is my ability to focus on setting and achieving new goals rather than dwelling on past achievements.
CONTACT
PHONE:
EMAIL:
*******@*****.***
HOBBIES
Percussion Enthusiast
Golfing
Cycling
Weight Training
Passion for Cooking
PASSION FOR LIFE, PEOPLE, AND
CULTURE
Some industry regulators and trade organizations I’ve received recognition from include: OCSI, OSHA, PUC, NUCLA, OCOA, and CGA.
ACCOMPLISHMENTS & EXPERTISE
Legislation Compliance & Advocacy
I have proven my ability to adapt and problem-solve in response to changing legislation. I have demonstrated it by successfully implementing solutions to ensure compliance while maximizing the beneficial impact on the company. I have strong communication and management skills and can effectively inform and implement changes to stakeholders and employees.
Certifications and Accolades
- International Standards Organization (ISO) Certification
- ISO 9001-2015 Certified Organization
- Cardio Pulimarny Resuscitation (CPR) Certified
- Dale Carnegie Leadership Course
EDUCATION
DENVER PUBLIC HIGH SCHOOL - NORTH
Denver All City Jazz Combo 1978-1980
Down Beat Jazz Magazine Award “BEST MUSIC PERFORMANCE by a JAZZ COMBO,”
Denver All-City Jazz Big Band 1978-1980
Denver All-City Wind and Orchestra Ensemble 1979-1980 UNIVERSITY OF NORTHERN COLORADO
09/1980 – 05/1982
UNIVERSITY OF COLORADO AT DENVER
09/1982 - 09/1984
SKILLS & ABILITIES
Leadership: ability to inspire, motivate, and guide a team to achieve common goals.
Strategic thinking: ability to see the big picture and develop long-term plans that align with the company's mission and vision. Decision-making: ability to make difficult decisions, weigh risks and benefits, and take appropriate action.
Financial acumen: ability to understand and manage financial statements, create budgets, and make sound financial decisions. Communication: ability to effectively communicate with employees, shareholders, customers, and other stakeholders.
Problem-solving: ability to identify and solve problems quickly and effectively.
Negotiation: ability to negotiate favorable deals and partnerships. Adaptability: ability to navigate through change and uncertainty. Innovation: ability to think creatively and introduce new ideas and technologies to the company.
Vision: ability to anticipate and plan for future developments, trends and opportunities.
Emotional Intelligence: ability to understand and manage emotions, to be self-aware, and to be aware of others emotions, and use it to guide decision making and actions.
Resilience: ability to handle stress and adapt to change. Time management: ability to prioritize and manage time effectively to meet goals and deadlines.
Technical knowledge: ability to understand and utilize technology to improve business operations.
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