Customer Service Staff Development

Collier Johnson

Peru, Indiana *****

1-941-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Dynamic manager with a proven track record, excelling in team leadership and customer service. Skilled in conflict resolution and staff development, I enhanced customer satisfaction through effective communication and problem-solving. Committed to fostering a productive environment while optimizing operations and training new employees for success. SKILLS

• Customer service • Team leadership

• Time management • Decision-making

• Verbal and written communication • Complex Problem-solving

• Staff training and development • Staff management

• Task delegation • Goal setting

• Documentation and reporting • Operations management

• Staff development • Shift scheduling

• Conflict resolution • Performance evaluations

• Marketing • Coaching and mentoring

• Policy and procedure development • Disciplinary techniques

• Computer skills • Multitasking

• Organizational skills • Hiring and training

• MS office

WORK HISTORY

MANAGER 09/2024 to 03/2025

SportClips Haircuts - Noblesville, IN

• Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes.

• Maintained professional, organized, and safe environment for employees and patrons. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

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• Oversaw inventory management, optimizing stock levels, and reducing waste. ES 04/2024 to 09/2024

Knowledge Services - Marion, IN

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to learn quickly and adapt to new situations.

• Excellent communication skills, both verbal and written.

• Worked well in a team setting, providing support and guidance. OPTICIAN 01/2023 to 04/2024

Midwest Eye Institute - Wabash, IN, / Peru IN

Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

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Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.

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Filed claims with vision and medical insurance companies to garner payment for optical services.

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Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

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Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.

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Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.

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Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

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FRONT SHIFT LEAD/CERTIFIED PHARMACY TECHNICIAN 12/2021 to 01/2023 Walgreens - Wabash, IN/ Peru IN

• Completed store opening and closing procedures and balanced tills.

• Trained new employees and delegated daily tasks and responsibilities. Maintained a clean and organized work environment, ensuring safety standards were met consistently.

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Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

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• Trained and mentored new employees to maximize team performance. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

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• Completed cash and credit card transactions accurately using POS software. EDUCATION

Ivy Tech Community College of Indiana - Kokomo, IN Graduate Certificate Classes in Business

Rudas Beauty College - Kokomo, IN Associate of Applied Science Instructor

Suncoast College of Health - Bradenton, FL Graduate Certificate Phlebotomy / Certificate

Wrights Beauty - Logansport Associate of Applied Science Cosmetology

Aristotle Medical And Dental School - Greenwood, IN No Degree Medical Assisting, 05/1980

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