Customer Service Laboratory Technician

Dylan Meadows

*****.*.*******@*****.*** 214-***-**** Little Elm, TX 75068 https://www.linkedin.com/in/dylan-meadows-43288284/

Summary

Seasoned Laboratory Technician with 6 years of experience in following Good Laboratory Practices (GLP), and Standard Operating Procedures (SOPs) on sample processing, aseptic technique and lab maintenance in a Biosafety Level II Lab. Certified in biohazard shipping and handling. Experience in technical writing, lab documentation and developing SOPs. Seeking to leverage meticulous data analysis and project management skills as a Lab Assistant.

Work Experience

Walmart Supercenter

Front End Checkout Team Associate Dallas, TX 75244 Aug 2024 - Present

• Assisted customers with checkout processes and cashiering duties, ensuring accurate and efficient transactions.

• Maintained a positive and professional attitude, contributing to a welcoming and organized front-end environment.

• Handled cash transactions and provided customer service, ensuring accuracy and confidentiality.

• Delivered exceptional customer service by swiftly addressing and resolving issues or concerns.

• Monitored customer interactions to identify and document potential issues, such as inventory discrepancies or shrinkage, ensuring accurate records and compliance with store policies.

Sysco North Texas

Freezer Warehouse Order Selector Lewisville, TX, 75056 Apr 2024 - Jul 2024

• Operated an electric pallet jack to enhance material handling efficiency and optimize storage space in a freezer environment.

• Managed the development and implementation of safety protocols and standard operating procedures, improving research efficiency and regulatory compliance.

• Maintained product integrity and adhered to safety standards through meticulous pallet stacking for secure transport.

• Facilitated the distribution of key restaurant supplies, contributing to the punctuality and reliability of supply chain operations.

Baylor Scott and White Health Research Institute

Biorepository Technician Dallas, TX, 75204 Nov 2017 - Nov 2023

• Recognized for exceptional performance leading to a promotion

• Coordinated laboratory operations, including biohazard shipping and maintenance of patient confidentiality, within a Biosafety Level II environment.

• Authored and edited key research documentation, including Standard Operating Procedures (SOPs), Discovery Reports, and Clinical Research Forms, ensuring precision and adherence to research objective

Texas A&M University, College of Veterinary Medicine

Research Assistant College Station, TX 77843 Aug 2013 - Dec 2013

• Analyzed medication and device impacts on cardiac systems through mathematical modeling, supporting research progression.

• Prepared and documented simulation data, aiding in the publication of research findings.

Dollar Tree Store

Retail Stock Associate Frisco, TX 75034 Jul 2013 - Aug 2013

• Maintained inventory accuracy and optimized store aesthetics through effective stock management and product display organization.

• Provided exemplary customer service, resolving customer inquiries and contributing to a welcoming shopping environment.

Walmart Supercenter

Courtesy Associate Frisco, TX 75034 Aug 2011 - Aug 2012

• Delivered exceptional customer support by promptly addressing and resolving inquiries, enhancing the overall shopping experience.

• Upheld service excellence by efficiently managing and resolving customer issues in a high-traffic environment.

Education

Texas A&M University, College of Veterinary Medicine College Station, TX 77843

Bachelor of Science Biomedical Sciences May 2017

Certifications

Shipping and Transport of Regulated Biological Materials IOTA & DOT - CITI Program OSHA Bloodborne Pathogens CITI Program Emergency and Incident Response to Biohazard Spills CITI Program Initial Biosafety Training CITI Program

Skills

Familiarity With Several Medical Diagnostic Tests, HIPAA Patient Confidentiality, Project Coordination, Time Management, Data Analysis, Organizational Skills, Data Collection, Strong Work Ethic, Microsoft Office Suite, Epic, Laboratory Safety, Precision and Accuracy, Specimen Handling, Technical Writing, Problem-Solving, Equipment Maintenance, Quality Control Procedures

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