Customer Service Pharmacy Technician

Kijana Horam

678-***-**** ***********@*****.***

OBJECTIVE:

Compassionate and dedicated pre-nursing student with hands-on healthcare experience and a strong foundation in customer service and administrative tasks. Seeking opportunities to contribute to a healthcare team while developing clinical and patient-care skills in preparation for a future career as a nurse.

Good Pill Pharmacy

Licensed Pharmacy Technician February 2023 - August 2024

• Accurately filled prescriptions and assisted with medication orders.

• Verified prescription information for completeness and accuracy.

• Communicated with patients to address medication questions and concerns.

• Maintained inventory of medications and ensured stock levels were adequate. Publix Pharmacy

Licensed Pharmacy Technician December 2021 - February 2023

• Assisted pharmacists in preparing medications and managing inventory.

• Delivered exceptional customer service while explaining prescriptions and addressing patient inquiries.

• Maintained accurate records of prescriptions and billing in compliance with pharmacy regulations.

Pre-Nursing Student

University of Georgia, Athens, Georgia

• Compassionate and patient-centered approach

• Critical thinking and problem-solving in fast-paced environments

• Organizational and time-management abilities

• Proficient in Microsoft Office and Excel (4+ years)

• Medical billing, scheduling, and records management

• Familiarity with HIPAA compliance and insurance verification

• Experience with data entry and customer service

• Ability to quickly learn healthcare software and protocols WORK EXPERIENCE:

EDUCATION:

SKILLS:

Ideal Body Institute

Medical Receptionist September 2020 - September 2021

• Scheduled appointments and maintained accurate patient records.

• Verified insurance information and upheld confidentiality per HIPAA standards.

• Managed daily administrative operations to support seamless patient care. Voice Nation - Moneypenny

Virtual Receptionist and Sales June 2019 - August 2020

• Assisted clients by answering inbound calls and composing professional emails.

• Delivered exceptional service by efficiently managing customer communications.

• Ensured accurate data entry for caller and client information.

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