It Support Customer Service

AYUSH SHAH

Toronto, ON M*L • 780-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Experienced in managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to efficiently resolve technical issues. Possesses knowledge of optimizing system performance for high reliability and uptime. Positive and adaptable, equipped with foundational IT knowledge and technical skills. Proficient in programming languages and network fundamentals, excels in troubleshooting and problem-solving. Committed to leveraging these abilities to drive efficient solutions and support IT operations. Motivated Apprentice with expertise using equipment, hand tools and power tools to complete tasks quickly and accurately. Committed to bringing hardworking mentality and mechanical skills to workplace. Flexible individual willing to work long hours.

SKILLS

Amazon AWS Microsoft Azure

Linux Microsoft Office 365

Git & GitHub HTML & CSS

JavaScript MySQL

Cloud Formation Docker

Customer Service AWS Security

TCP/IP CRM software

WORK EXPERIENCE

Retail IT support Associate

Circle K - Toronto, ON 09/2023 - Current

As a Retail IT Support Associate at Circle K, I troubleshoot and maintain POS systems, resolve network issues, and ensure smooth store operations. I assist with inventory management, perform system updates, and support back-office tasks like data entry and sales reporting. I also collaborate with IT teams to address more complex technical issues. By blending technical skills with customer service, I help minimize disruptions and enhance operational efficiency.

Identified recurring issues and escalated them for prompt resolution. Delivered accurate information to customers, ensuring clarity in communication.

Apprentice

Medusind Solutions - Ahmedabad 12/2022 - 07/2023

Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.

Managed high call volumes with professionalism, maintaining a positive attitude under pressure.

Streamlined communication channels for improved customer interactions and more efficient problem resolution.

Reduced customer complaints by developing new processes to address common issues quickly and effectively.

Prioritized tasks effectively, balancing multiple responsibilities while maintaining a strong focus on quality service delivery.

Assisted in the development of new team members by sharing knowledge and offering support during their onboarding process.

Intern

Innova Systems - Ahmedabad 06/2022 - 12/2022

Streamlined IT processes for end-user support, resulting in improved customer satisfaction ratings.

Acted as a liaison between IT staff and non-technical personnel to ensure effective communication regarding technology needs across the organization. Reduced downtime by proactively troubleshooting hardware and software issues in a timely manner. Created detailed documentation outlining system architecture, policies, and procedures for easy reference by team members. Enhanced system performance by optimizing server configurations and implementing efficient monitoring tools.

Worked closely with project managers to define requirements and establish timelines for various IT initiatives. Implemented robust security measures, safeguarding sensitive company information from potential threats. WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/beayushman

https://ayush28shah.github.io/Ayushshah/

EDUCATION

Graduate Certificate: Cloud Computing

George Brown College - Toronto Expected in 08/2025

· Windows Server Administration

· Network Administration

· Amazon Web Services

· Server less Architecture

· Microsoft Azure

· TCP/IP

· Linux

· Microsoft office365

Graduate Certificate: Information Technology

Algoma University - Brampton 05/2024

· Java Script

· Shell Scripting

· Business Strategies

· Mysql

Bachelor of Science: Cybersecurity

Gujarat University - Ahmedabad 06/2022

· Linux

· Kali Linux

· NoSQL

· Shell Scripting

· Cisco Packet Tracer

· Microsoft Exchange Server

· Microsoft Office365

· Networking

PROJECTS

My all projects are listed here : https://ayush28shah.github.io/Ayushshah/

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