Customer Service Representative
Resume:
IULIA HOLBAN
CHICAGO, IL *****
excellence, known for surpassing service standards and fostering client relationships. Expert in Microsoft Excel and Word, with bilingual proficiency in Romanian and Russian. Demonstrated success in process improvement and issue resolution, enhancing customer satisfaction and operational efficiency.
Skills
Work History
Customer Service Representative
ISOSCELL- Industrial Equipment Repair, Chicago, IL October 2020 - Current Education
Associate of Science in Finance And Banking
ULIM University at Republic Of Moldova
Proficient in Microsoft Word and Microsoft Excel
Call Management
Fluent in Romanian and Russian
Intermediate Spanish speaker
Data Collection
Responded to customer requests for products, services, and company information. Sought ways to improve processes and services provided. Followed up with customers about resolved issues to maintain high standards of customer service. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Investigated and resolved accounting, service and delivery concerns. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Promptly responded to inquiries and requests from prospective customers. **********@******.**
Dynamic Customer Service Representative with over 6 years of experience and a track record of
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