Warehouse operations management. Supervised all functions

MARCUS A. SMITH

**************@*****.*** \ 816-***-****

A proven leader, offering a background distinguished by commended performance and exceptional results.

Professional Experience

Direct Impact Logistics, Kansas City MO

General Manager (Home Delivery Services)

July 2023 to May 2024

● Contract service provider of home delivery services for Restoration Hardware luxury retail stores. Oversight of six states and daily management of 8-10 routes, averaging sixty last-mile deliveries.

Lineage Logistics, Olathe KS

Operations Supervisor (Food Manufacturing Plant)

August 2021 to December 2022

● Functioned as an Operations Supervisor in a fully automated warehouse facility.

● Led a team of thirty-five hourly associates including maintenance, process control, traffic clerks, and utility.

● Provided lift equipment, pic mod, safety, and automation procedure training for over one hundred associates during the onboarding process.

● Led team to exceed shift goal of processing fifty loads per shift, 90 days earlier than scheduled due to proper training and execution.

● Assisted in the roll-out of JIT & Lean Manufacturing along with intensive training on the systems and automation. Lineage is a fully automated warehouse. Spencer’s Spirit Holdings Inc., Charlotte NC

Operations Supervisor (Material Handling)

August 2020 to June 2021

● Oversaw store order fulfillment process for 400+ locations in the US and Canada.

● Supervised .com order fulfillment for #2 volume product category (Jewelry & Accessories).

● Lead a team of forty-five hourly associates in outbound operations.

● Led team to consistently exceed daily outbound production goals of 88k units per shift.

● Functioned as a global leader within the facility supporting multiple departments. HD Supply Facilities Maintenance, Charlotte NC

Outbound Warehouse Supervisor (Material Handling)

March 2018 to August 2020

● Lead daily meetings to prioritize and motivate teams for anticipated workload.

● Coach performance opportunities, find solutions, and implement corrections as a team.

● Set and achieved stretch goal of one hundred items picked per hour exceeding company standard (75).

● Cross trained associates in all outbound functions, enabling agility across the business.

● Viewed labor to revenue hourly, making necessary adjustments needed to maintain area and building performance goals.

Denville Scientific Inc., Charlotte NC

Warehouse Supervisor

Nov. 2017 to Feb. 2018

● Managed warehouse operations including Inbound, Outbound and Inventory Control Handle. Led the team that fulfilled high priority lab supply orders for all major universities domestic and foreign which included cold chain products.

● Initiated team cross training within the first 60 days resulting in improved performance in key areas of compliance, accountability, and integrity.

● Achieved daily shipping average of 135k in orders with a team of twelve.

● Quickly addressed performance issues by coaching to expectations and creating promotion opportunities for temporary employees.

Newgistics Fulfillment Center, Hebron KY

Inbound Supervisor Returns & Receiving Dec. 2016 – June 2017 Supervisor- MCB (Multi-Client Operation) outbound – March 2014 to December 2016

(3PL Company with 60+ clients on contract)

● Direct responsibility for one hundred associates within multiple departments

● Maintained accuracy avg. (shipments shipped) to goal 99.98%

● Maintained fulfillment LMS (labor management system) compliance above 95%

● Achieved monthly L2R (labor to revenue) goal, avg. 52% Restaurant Industry Experience

Sodexo, Kansas City MO - Food Service Manager 2011-2013 Peach Tree Soul Food, Kansas City MO - Kitchen Manager 2006-2011

• As a Food Service Manager at Sodexo, I served three hundred district employees’ breakfast and lunch Monday-Friday and Saturday for special occasions or meetings

• I managed, cooked, cleaned, and catered board meetings in a café at the Kansas City Missouri Public School District building

• As a Kitchen Manager at the Peachtree, I managed the #1 location, for an award-winning soul food restaurant

• Specialized in catering large events and servicing large pick-up orders

• Managing day to day buffet style dining service

• Oversaw training for kitchen staff and management for two newly expanded locations

• Inventory order management: facility supplies, produce and all other foods Education: Cheyney University, Electrical Engineering

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